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NUC6i3SYH Video and Audio Issues

August 28, 2017, 8:24 am
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I have a NUC6i3SYH (16gb Crucial DDR4 2133RAM (2x8GB), 256GB Intel M.2, 27" LG 27UD58 Monitor running up to date windows 10) and have 2 issues with it:

 

1. The audio: on first boot the audio doesn't work. If you restart the computer (which takes an age if the audio isn't working) it will work when it re-starts. This is just mildly annoying and never used to be like this. Is this something windows update has broken? I have updated the bios to SY0061.BIO as I was running one 57 or something equally old and it's not made any difference? Windows normally boots in a matter of seconds and when the audio is working restarts very quickly.

 

2. I'm getting some flicker on part of the screen. I'm unclear if this is down to the monitor or the gpu? It's a fairly recent problem and seems worse if the computer has been on for a while making me wonder if it's an issue with the GPU and heat? Where is the best place to start trouble shooting this issue? Or is it a known issue with the NUC?

 

Thanks in advance.

 

Dave

 

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cannot install latest BIOS

September 2, 2017, 2:18 pm
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When I try to install SYSKLi35.86A.0061.EB.EXE on my NUC6i3SYH it fails to install as I get the message "Current BIOS is an unsupported legacy BIOS". I am trying to update from 0042 to 0061

 

Can anyone help?

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NUC i7 booots up with no signal on screen

September 1, 2017, 6:54 am
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Are you willing to send your system to us? (Yes/No) Unlikely
Is your system a laptop or desktop? Desktop
If desktop, is it custom built, or manufactured? Custom
If desktop, what is the make/model of your motherboard? Intel
What is the make/model of your system? (COMPLETE model name required) Intel i7 NUC
What is the model of your CPU? i7
What is the make/model of your failing display(s)? Samsung, TLC, JVC LCD's and Dell Monitor
If laptop, is your built-in display failing? (Yes/No)
What is your operating system? Windows 7
Is it a 64-bit or 32-bit operating system? 64
What display driver version do you have installed?
What type of connection are you using? (HDMI, VGA, DP, DVI?) HDMI, DP & DVI
What happens that results in the black screen failure? I'm currently able to boot up normally without screen viewing ability through listening to audio through an attached speaker. I can log on and shut down the PC but unable to view anything with only the "No signal" message appearing.
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NUC won't stay awake

August 28, 2017, 1:04 pm
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Im using a NUC6CAYH primarily as a 24/7 media server. I've set the power options under Win 10 as appropriate and even installed the mouse jiggler program. I can get it to stay awake for about three days maximum but then it crashes, sometimes less, requiring me to unplug and reboot.

 

Any suggestions?

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NUC6i7KYK vs. NUC7i7BNH - NOISE factor for HTPC use

September 3, 2017, 8:43 am
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Hello my friends,

I have an old intel nuc - NUC5I7RYH.

I decided I want to buy a new one. At first thought to buy - NUC6i7KYK (skull canyon)

However, while reading about this model in this forum I found many said it is noisy even in idle.

So, I looked around and found the next model - NUC7i7BNH.

I am going to install on it:

 

Crucial 32GB DDR4 2133 MHz SO-DIMM Memory Kit (2 x 16GB)

 

Samsung 512GB 960 PRO M.2 Internal SSD

 

The main use is for HTPC - streaming and watching videos, web and perhaps in the future as a home pc with a little graphic usage - editing video.

But, the main use will be for watching and streaming video content from web.

 

what do you think would be the best model and the quieter model.

I don't want to be stucked with a model which will make noise and ruin the fun of watchin movies in my living room.

Is anyone tried them both and can tell me how noisy they are?

 

TNX ahead,

Zeev

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NUC 717BNHX1 Freezes

August 10, 2017, 12:36 pm
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Brand new NUC, installed windows 10 and BlueIris software for security cameras.... freezes every ttime after a few hours... the NUC isn't under any stress CPU usage is normal... I need some suggestions .....

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Skull Canyon Temperature Constantly at 60 degrees - Fan Noise

August 28, 2017, 8:25 am
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Just operated today my brand new Skull Canyon NUC6i7KYK. I am amazed by the performance of this machine, however, the fan drives me crazy with its constantly spinning around 3000 rpm.

I have left the machine operating in bios for an hour and the CPU got from 60 to 70 degrees. How can that be possible for a machine that actually does nothing?

I am attaching two screenshots one from the BIOS and one from Windows, both where the system actually is in an idle state.

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INTEL NUCi7 3D MVC ISSUE

March 7, 2017, 8:35 am
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Coming from Intel NUC DN2820 I was able to play 3D MVC with Kodi with new Intel Media SDK, I just purchased Intel NUC NUC7i3BNK and 3D playback doesn't work.

 

On the Intel NUC DN2820, the resolution was set 1920X1080p 3D and everything works great

On the Intel NUC NUC7i3BNK either I set the 1920X1080p 3D or  3820X2160p 3D doesn't work

 

The Intel Media SDK was supposed to allow 3D MVC to work, I did some testing and found the HDMI 2.0 connection is the one causing the issue and any NUC with HDMI 2.0 doesn't work/

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NUC7i3BNH cannot output sound to marantz 1501

August 26, 2017, 7:59 am
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Hi

 

My NUC7i3BNH cant seems to be able to output any sound to my Marantz NR1501 AV receiver. Even the display to the TV via the AV receiver is also quite unstable.

Anyone has this problem? able to help?

 

Many thanks.

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Skull canyon NUC6i7KYK lost some of the bios power options

September 1, 2017, 6:30 pm
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I have lost some of the the power options in the bios:

turbo boost short power max

turbo boost power max

ICC amps and

turbo boost time window

 

Reference number from live chat 03018878

 

This was after It failed to boot from an under volt, The computer is working fine i have just lost the extra power options

 

So far i have tried the soft cmos reset

Bios recovery flash (power button, bios jumper and from within the bios menu)

Downgraded to the lowest possible bios which for me was 35 or 37 and after that did not work updated back to 49

 

I was advised that the hard cmos reset may remedy the issue but i do not want to void the warranty

 

Any help would be greatly Appreciated!

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install optane problem

September 2, 2017, 1:45 pm
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I updated recommended bios and I tried to install Optane memory and I stil get bios not supported

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NUC6CAYH screen turns black for a second

August 8, 2017, 7:36 am
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Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

  • lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
  • I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
  • Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

 

Thanks in advance and excuse my english.

 

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NUC7i5BNH - Dual 1080p screen flickering issue

September 4, 2017, 10:29 am
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Hi everyone,


So i recently purchased an Intel NUC 7th Generation i5 (NUC7i5BNH) with 8GB Crucial Memory (1x 8Gb) & Samsung 960 EVO NVMe M.2 SSD, along with Dual LG 27MP68HM 1080p monitors.

 

I am running the latest BIOS v.0050 & graphics drivers.

I am using the HDMI Cable that came with the monitor and i am using a usb-c to HDMI dongle. If I run a single monitor whether its direct HDMI or via USB-C dongle I don't have any issues or any flickers on the monitor. but if I am running both monitors (in extended mode) both my monitors keep flickering every few seconds... usually the flicker lasts less than a second so i cannot make out what it is, but sometimes i've noticed its vertical line along the bottom half of one monitor & horizontal lines along the middle & bottom end of the second monitor.

I've switched cables, i've swapped monitors around & didn't notice any issues running single monitor.. usually when i am watching Youtube or any video on one montior & have a website open on the other thats when i see screen flicker. but sometimes its even when there is nothing on either of the screens.

 

I will try to create a video and upload on Youtube to show what i mean but that's all i can explain as of now, i Know there is an similar thread here for 4k display but mine is 1080p.

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NUC6i3SYH Video and Audio Issues

August 28, 2017, 8:24 am
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I have a NUC6i3SYH (16gb Crucial DDR4 2133RAM (2x8GB), 256GB Intel M.2, 27" LG 27UD58 Monitor running up to date windows 10) and have 2 issues with it:

 

1. The audio: on first boot the audio doesn't work. If you restart the computer (which takes an age if the audio isn't working) it will work when it re-starts. This is just mildly annoying and never used to be like this. Is this something windows update has broken? I have updated the bios to SY0061.BIO as I was running one 57 or something equally old and it's not made any difference? Windows normally boots in a matter of seconds and when the audio is working restarts very quickly.

 

2. I'm getting some flicker on part of the screen. I'm unclear if this is down to the monitor or the gpu? It's a fairly recent problem and seems worse if the computer has been on for a while making me wonder if it's an issue with the GPU and heat? Where is the best place to start trouble shooting this issue? Or is it a known issue with the NUC?

 

Thanks in advance.

 

Dave

 

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NUC 717BNHX1 Freezes

August 10, 2017, 12:36 pm
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Brand new NUC, installed windows 10 and BlueIris software for security cameras.... freezes every ttime after a few hours... the NUC isn't under any stress CPU usage is normal... I need some suggestions .....

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NUC i7 booots up with no signal on screen

September 1, 2017, 6:54 am
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Are you willing to send your system to us? (Yes/No) Unlikely
Is your system a laptop or desktop? Desktop
If desktop, is it custom built, or manufactured? Custom
If desktop, what is the make/model of your motherboard? Intel
What is the make/model of your system? (COMPLETE model name required) Intel i7 NUC
What is the model of your CPU? i7
What is the make/model of your failing display(s)? Samsung, TLC, JVC LCD's and Dell Monitor
If laptop, is your built-in display failing? (Yes/No)
What is your operating system? Windows 7
Is it a 64-bit or 32-bit operating system? 64
What display driver version do you have installed?
What type of connection are you using? (HDMI, VGA, DP, DVI?) HDMI, DP & DVI
What happens that results in the black screen failure? I'm currently able to boot up normally without screen viewing ability through listening to audio through an attached speaker. I can log on and shut down the PC but unable to view anything with only the "No signal" message appearing.
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Unusable NUC 6i7KYK after BIOS update to 049

August 29, 2017, 12:00 pm
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I've been usuing my NUC Skull Canyon since last January without any problem. In fact, I was quite satisfied with it.

About three weeks ago, I started experiencing freezes (the video output, either HDMI or DisplayPort, was frozen and the system didn't respond to any keyboard or mouse input) or Windows' blue screens of death.

 

Sometimes these issues are related to device drivers, so I decided to update all the drivers to the last version available at the Drivers & Software section for this computer. The last one was the BIOS update 049, which was downloaded at Download BIOS Update [KYSKLi70.86A]. The update method I selected was Express BIOS update [KYSKLi70.86A.0049.EB.EXE].

 

The express update process rebooted my PC, updated the BIOS and booted into Windows again. After logon, I was notified that the update process was successful.

 

However, even though the system seemed much more stable, it became frozen after using it for an hour or so (before, it didn't take more than 5 minutes to block). Since that happened, I haven't been able to boot the system again. The boot screen with the Intel NUC logo does not even appear, and the system just keeps rebooting every half minute approximately. The power-on LED stais static and only powers off during these reboots.

 

I've tried to perform a BIOS recovery using BIOS Recovery Update Instructions for Intel® NUC. However, the system keeps boot-looping as I've just described before, no matter what recovery option I use (tried both Power Button Menu and Security Jumper alternatives). I tried changing the video output (both HDMI and Display Port), changing the display monitor, and introducing my USB flash drive in different USB ports, but the flash drive light never indicated any activity.

 

Is there any other option I can try?

 

PS: I've installed the following components:

- Crucial 32GB (2 x16GB) DDR4 KIT. I tried using both modules and using either of the two (pluging the other out of the motherboard), but made no difference.

- Intel 600p series SSD 512GB. I tried booting without, but neither made any difference.

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NUC7i5BNH Support for 2560x1440@60 over HDMI Issue (plus audio)

August 26, 2017, 2:01 am
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Just finished bringing up my NUC7i5BNH with a clean install of Windows 10.

 

When the generic Windows driver was in charge before I installed the Intel Graphics driver, I had the native 2560 x 1440 displayed on my monitor over the HDMI cable. As soon as I installed the iGFX driver (GFX_WIN10_64_15.46.2.1.4729) the display dropped to 1920 x 1080 and I cannot for the life of me find a way to return to the display's native resolution.

 

I tried a custom setting in the Intel Graphics Setting application and it says that the requested setting is outside the bandwidth limitations for the device (which it shouldn't be).

 

Under the "Options and Support" section of the Intel Graphics Setting application, the application does see that 2560 x 1440 @ 60p Hz is a supported monitor mode. The monitor is from Monoprice and it's a 27" display.

 

The Intel Driver Update Utility doesn't register a version number for the graphics driver and reports it as "Unknown".

 

I don't know if it's related, but the system also doesn't recognize the audio capabilities of the monitor either.

 

More information from the Iris Graphics Control Panel:

----

Intel(R) Iris(TM) Plus Graphics 640

 


Report Date: Saturday, August 26, 2017
Report Time [hh:mm:ss]: 1:21:03 AM
Driver Version: 22.20.16.4729
Operating System: Windows* 10 Home (10.0.15063)
Physical Memory: 32659 MB
Vendor ID: 8086
Device ID: 5926
Device Revision: 06
Graphics Output Protocol (GOP) Version: 9.0.1066
Current Resolution: 1920 x 1080

 


Processor: Intel(R) Core(TM) i5-7260U CPU @ 2.20GHz
Processor Speed: 2208 MHz
Processor Graphics in Use: Intel(R) Iris(TM) Plus Graphics 640
Shader Version: 5.1
OpenGL* Version: 4.5
OpenCL* Version: 2.1
Vulkan* Version: 1.0.38


* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0

 


* Devices connected to the Graphics Accelerator *


Active Displays: 1

 


* Digital Display *


Display Type: Digital
Serial Number: YSP12310001
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: Digital Display


Maximum Image Size
Horizontal Size: 23.62 inches
Vertical Size: 13.39 inches


Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60i Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
720 x 576 (50i Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (50p Hz)
2560 x 1440 (60p Hz)

 

Power Management Support
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported


Raw EDID:
00 FF FF FF FF FF FF 00 66 70 60 27 00 00 00 00
0F 17 01 04 80 3C 22 78 FE EE 95 A3 54 4C 99 26
0F 50 54 A5 CB 00 71 4F 81 C0 81 80 95 00 B3 00
D1 C0 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20
35 00 55 50 21 00 00 1A 00 00 00 FF 00 59 53 50
31 32 33 31 30 30 30 31 0A 20 00 00 00 FD 00 17
4C 0F 63 19 00 0A 20 20 20 20 20 20 00 00 00 FC
00 32 37 69 6E 63 68 20 48 44 4D 49 0A 20 01 5B

02 03 1F F1 4C 01 02 03 04 05 07 90 12 13 14 16
1F 23 09 07 07 83 01 00 00 65 03 0C 00 10 00 02
3A 80 18 71 38 2D 40 58 2C 45 00 FE 1F 11 00 00
1E 01 1D 80 18 71 1C 16 20 58 2C 25 00 FE 1F 11
00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 FE
1F 11 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96
00 FE 1F 11 00 00 18 01 1D 00 BC 52 D0 1E 20 B8
28 55 40 E8 12 11 00 00 1E 00 00 00 00 00 00 07

 

* Other names and brands are the property of their respective owners.

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NUC7i5BNH freezes

August 14, 2017, 5:26 am
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Hi we have NUC7i5BNH connected to large screens. Several times a day the NUC freezes and only displays a gray screen. Cannot connect to it remotly anymore and only solution is a hard restart.

Bios and all drivers are on the latest verions.

 

any idea's?

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Skull canyon NUC6i7KYK lost some of the bios power options

September 1, 2017, 6:30 pm
$
0
0

I have lost some of the the power options in the bios:

turbo boost short power max

turbo boost power max

ICC amps and

turbo boost time window

 

Reference number from live chat 03018878

 

This was after It failed to boot from an under volt, The computer is working fine i have just lost the extra power options

 

So far i have tried the soft cmos reset

Bios recovery flash (power button, bios jumper and from within the bios menu)

Downgraded to the lowest possible bios which for me was 35 or 37 and after that did not work updated back to 49

 

I was advised that the hard cmos reset may remedy the issue but i do not want to void the warranty

 

Any help would be greatly Appreciated!

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