Dear all,
I received my new NUC 2820 today, looking forward to spending the Easter holidays setting it up, but so far it's been a very frustrating experience.
I have installed:
- Crucial CT51264BF160BJ (4 GB RAM, from the supported list)
- OCZ Vertex 2 SSD
Using in combination with:
- HP 2309m display (with HDMI)
- Different USB drives (from 128 MB up to 16 GB)
After installing the hardware, I powered on the NUC. I heard the fan spinning and the lights on my mouse and keyboard came on, but the screen did not register an active connection. Finally, after several minutes, the screen came on, saying 'Detected BIOS security jumper removed'. Huh? I switched off the NUC and checked, and found no jumpers. After consulting Google, I located the place next to the RAM where the jumper should be, but it wasn't there. Remember, I just took the NUC out of the cellophane wrapper earlier today and didn't touch the jumper - it just wasn't there. I've checked the rest of the case, but there's no jumper to be found. Very strange. Luckily I still had a spare PC lying around, from which I took a jumper for the NUC.
Next step: powering on the NUC with a jumper installed. This seemed to be going better, for the first time I saw the 'Intel NUC' splash screen. But not the 'press F2 for BIOS' etc. texts I was expecting. Instead, it went straight to the text 'a bootable device has not been detected'. On the SSD, there's a Windows ISO that should boot, but it doesn't. I then tried removing the SSD and booting from a bootable USB drive with OpenElec. Didn't boot either, still says 'a bootable device has not been detected'.
Okay, so let's try to update the BIOS first, since one of the texts showed I'm on version 0015. However, as said I didn't get the prompt 'press F2 for BIOS' etc. - turned out I needed to put the jumper on backwards (as you can tell, I'm not very knowledgeable about these things) - then I did get the press F2/F7/F10 information on the splash screen. Unfortunately, I can press F2, F7 and F10 however much I want, the NUC doesn't seem to register this. I can see that the light on the keyboard is on and the keyboard does work when booting with the jumper removed, but here it doesn't seem to work. Well, then let's follow the instructions for Recovery BIOS update. I put the recovery 0028.bio-version on a USB drive, removed the jumper, and powered on the NUC. Screen doesn't receive input, and the NUC doesn't seem to do anything. Also doesn't seem to be reading any of the USB drives I tried. Once left it running for half an hour, just in case something was happening in the background, but still: nothing.
As said, the keyboard works (at least when given the 'security jumper removed, press 1 or 2' option), the monitor works, and I can see the USB drive light flashing (=being read) when trying to boot with the jumper installed, but the USB drive light stays off when trying to boot without the jumper, as if it's not even being read.
I have tried:
- using a different USB drive for the BIOS update
- using a different USB port for the USB drives
- using a different HDMI cable
- using a different screen (Samsung tv)
All to no avail. So: I can't boot from the SSD, I can't boot from the USB, I can't get into the BIOS and I can't update the BIOS, not even with the emergency method. So far, I can make the NUC do only 2 things:
- remove the jumper and have the NUC tell me I should replace the jumper. Doesn't matter whether I press 1 or 2
- put the jumper back and have the NUC tell me there's no bootable media, even though there is.
All other options lead to a black screen. By now I'm VERY frustrated and just about ready to throw the NUC against the wall (which would be unreasonable towards the wall, as it didn't do anything wrong) - please let me know what I could still do to resolve this issue!