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dn2820fyk no video / usb seems unpowered

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I have just taken delivery of a dn2820fyk NUC. I have added Crucial CMS04GX3M1A1600C11 4Gbyte ram. The Crucial website says this is 1.35 v. I wanted to boot up and upgrade the BIOS

so booted without any HDD. However, I cannot see any activity on either of two DVI monitors and I don't see any keyboard flash when I power on. I see various threads where this kind of thing has happened. I checked inside and my jumper appears to be on pins 1 & 2.

 

When I remove the memory I do see the memory error power button flash pattern.

 

I also tried to upgrade the bios by removing the jumper and using a USB flash memory device (FAT32 12Mb) containing FY0038.bio.

I see no evidence of activity when powering up in this mode. Additionally my flash memory normally indicates it's working with a green pulsing LED.

However when it is connected I see no evidence that the LED is active. It is as though the USB isn't on.

 

The keyboard flashes when connected and I first connect the AC, but not after the power button is pressed.

 

Any ideas of how to get this working are welcome.


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