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D54250WYKH no video output

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Hi all,

 

My NUC has appeared to die on my and before I make a warranty claim I want to make sure I'm not missing anything.

 

Device had been using windows 8.1 x64 with a wi-fi card, 250GB Samsung SSD and 2 x8GB crucial memory without issue for the last few months.

 

The other day I tried turning on the device but it displays no video out. I can hear the fan power on but I do not get any video out. I have tried the following:

  • mini-DP & HDMI output to two separate screens;
  • removing the SSD and trying to boot;
  • removing alternate and both memory sticks;
  • changing the boot jumper in an effort to flash the latest bios; and
  • trying boot commands on the keyboard.

 

Unfortunately, in all cases it leads to the same result - the device powers on but does not display a video output. The LED on the power light blinks and the device appears to remain powered indefinitely (not shut down after 30 seconds).

 

Is there anything that I might be missing?

 

Cheers,

 

Mike


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