Problem description
- Bitstreaming HD audio to AVR will malfunction intermittently and audio can no longer be heard playing in any movie. HDMI connection needs to be reset by unplugging & replugging, AVR is power-cycled, or NUC is put to sleep/resume or rebooted.
- While playing 3D Blu-Ray movies video artifacts/corruption can be seen in random places on the screen
Impact
- How many systems are affected? One system is impacted
- What is the impact? Unable to watch Blu-ray movies consistently
- Is it lines down? N/A
- Is there a time limit for solution? ASAP
NUC model: D54250WYK
AA# or SA#:
Serial number(s):
BIOS version: WYLPT10H.86A.0022.2013.1121.1757
Operating system: Windows 7 Ultimate x64
Graphics:
Monitor or TV make/model: Panasonic TC-P65ZT60
Graphics driver version: 10.18.10.3345
Graphics port used (HDMI, DisplayPort): HDMI
Graphics converter/adapter used? (Yes/No): No
AV receiver used? Make/model: Denon AVR-4311CI
Networking:
LAN device used (wired, wireless): Wired
LAN driver version: 18.7
LAN connectivity description (switches, routers, etc.): Cisco Gigabit Switch
Other hardware:
- Memory (make/model/size/speed): Crucial Technology 16GB Kit 2X8GB PC3-12800 1600MHZ DDR3 204PIN SODIMM Unbuffered #CT2KIT102464BF160B
- SSD (make/model/size): Crucial Technology 240GB M500 2.5" mSATA SSD 6Gb/s # CT240M500SSD3
- USB devices: Logitech Keyboard/Trackpad K400
- Thunderbolt devices: None
- Infrared devices: Logitech Harmony One Remote
- Audio devices: None
- Other: None
Software (for app problems):
Application name and version:
Windows Media Center 7
My Movies 4.06
Arcsoft TotalMedia Theatre 6.5.1.150