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NUC5i5RYH M.2 Detection Issues (Dead M.2 interface?)

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Hi All,

 

I'm a first time NUC-owner, so I may be ignorant to certain aspects, however I've been putting together tech for many years. NUC-Pros: your advice is appreciated here!

 

My configuration is:

 

NUC5i5RYH

2x8 GB DDR3 1600 (no problems)

M.2 SATA Drive*

2.5" 2TB Samsung SATA Disk

 

My problem:

 

Since first unboxing, the NUC's bios will not detect anything in the M.2 slot. By this I mean: in the visual bios, in advanced, devices, SATA, the NUC lists under M.2 "[Not Installed]", when an M.2 stick is in place (also the sae in the PCIe menu, although they are SATA M.2).

 

*I have tried the following M.2 sticks:

 

ADATA Premier Pro SP900 M.2 256 GB SSD (22x80 M-key, SATA)

Samsung 850 EVO, 250 GB SSD (22x80 M-key, SATA)

 

Both should work, but after the ADATA was not detected, I thought perhaps I had acquired an incompatible M.2, so I looked through the boards here and noticed people had been successfully using the Samsung EVO SATA SSDs. I picked up an EVO, but I have the same result - neither are detected/listed in the visual bios.

 

Other information:

 

The 2.5" drive is detected correctly by the visual bios. Only M.2 is never detected (whether or not the 2.5" is connected).

No errors are reported anywhere during power-up.

 

What I have done:

 

Read through every related forum post I could find on here.

Powered on the NUC 'naked' (just memory), powered off, reinserted the M.2 and powered on again  - no joy.

Reset the visual bios settings to default (F9) - no joy.

Upgraded the bios to the latest version - no joy.

 

What I'm considering:

 

I can't think of anything else I can change/tinker-with to affect the configuration, so I'm wondering if the NUC is just not functioning correctly. Hence, I'm considering returning it for a replacement.

 

I'd love to hear some comments and feedback first though!

 

Michael


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