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NUC5i5RYH constantly freezing up on us? Any advice?

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We have a new NUC with 8gb of ram and a new Samsung 850 Pro. It has Windows 8.1 on it. The device is constantly freezing up, youtube videos stop working, it just seems to be a real poor quality device. The 2005 computer I replaced it with worked better then this thing.

 

So, is there reports of these devices being RMA'd for similar issues? How would I go about trying to isolate the issues? Do I need a new BIOS, or do I need to go back to Windows 7 or go forward to Windows 10? How can I get this NUC to stop going NUClear on me? Thanks

 

Message was edited by: Rod Gray, because I listed the wrong model.


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