Hi,
I have 4 x D53427RKE (all purchased at the same time with an identical config a couple of years ago) and three of them have the same problem. If they are shutdown by a user (from within Windows 8.1) and then left for an hour or more then vpro/amt power on stops working. The fourth D53427RKE does not have this problem and will successfully power on even days after being shutdown.
Very strangely, if I try to power on the three D53427RKEs after just a few minutes of being shutdown by a user then it works fine!
At all times I can access the vpro/amt webpage on all of the D53427RKEs and I can connect via VNC Viewer plus. It's just that the remote control power commands do not work.
All of them used to have the same o/s drivers and BIOS until, in desperation, I recently upgraded the BIOS on the three that fail to RKPPT10H.86A.0042.2015.0625.1859 from RKPPT10H.86A.0017.2013.0425.1251.
I have compared every BIOS setting between the three that fail and the one that works and they are identical.
Has anyone seen this before or can help me troubleshoot because there don't seen to be any log to see what is really happening?
Kind Regards,