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Nuc boot problems

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So I tried to contact support but it gave me some errors. So I'm going to put my email here.

 

Problem with my new NUC

 

Sat 9/26/2015 4:50 PM

 

Model #: BOXNUC5CPYH

 

Hi Support,

 

I just bought and received my NUC yesterday and installed a 2.5 hard drive and a stick of 1 gig of ram 1.35v.

I've boot the NUC up one time and the screen came on.

I have turned it off while I was going setting up the image for the usb to install the Operating system.

When I came back to boot the NUC it would not display anything.

The only thing it would do it blank boot with the CPU fan spinning, and 45 seconds later turn off, then it will light up and try to boot up again.

 

So I reseated the RAM about 5 times, and nothing.

Then I removed the hard drive, and nothing.

Then I removed the ram, and nothing.

 

So I did some research and changed the display from HDMI 1080p monitor to a older vga only monitor 800x600, and nothing.

I then reset then took off the CMOS battery and reset the BIOS, still does the same thing nothing.

 

I have stressed my resources and not sure what to do anymore.

I hope to get some advice on what to do.

 

Thank you support


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