Category | Questions | Answers (N/A if not applicable) |
Description | Provide a detailed description of the issue | Many frames are lost when playing video files encoded @ 50 fps. No problem with encoded video @ 25 fps |
Does it fail every single time, or only sometimes? | Always. The video file could be on any external or internal device, the problem is the same. | |
Hardware (HW) | Brand and Model of the system. | Intel NUC5i7RYH |
Hybrid or switchable graphics system? | N/A | |
Make and model of any Displays that are used to see the issue (see note2 below). | EFP = Philips BDM3270 | |
How much memory [RAM] in the system (see note2 below). | 16 Go | |
Provide any other hardware needed to replicate the issue. | Display Port 1.2 @ 60 Hz | |
Hardware Stepping (see note1 below). | RYBDWi35.86A.0350.2015.0812.1722 | |
Software (SW) | Operating System version (see note2 below). | Windows 10 Fr |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | N/A | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | 20.19.15.4300 | |
SW or Apps version used to replicate the issue. | VLC / GoPro Studio / Apple QuickTime player | |
Configurations | Single display, clone, or extended (see note2 below). | Single |
Display resolution & refresh rate setting of each display (see note2 below). | 2560 x 1440 @ 60 Hz | |
AC or DC mode, i.e. is power cable plugged in or not? | N/A | |
How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. |
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NUC5i7RYH not playing correctly videos @ 50 fps
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