Hi all,
We are aware of this issue and a bug was opened a couple weeks ago. The developers/engineers are working on finding a solution and I will post any updates and/or solutions here.
Thank you for your patience.
↧
NUC7ixBN Screen Flashing (screen turns on and off) when using 4K resolutions
↧
NUC 5i3RYH TPM
I'm trying to use TPM (provided by Intel PTT) on the NUC 5i3RYH platform.
Unfortunately, the TPM bug that has recently been fixed with BIOS 45 for NUC 6i7KYB, is still present on this platform.
There is more information about the bug and its fix here: NUC 6i7KYB TPM
I am running Debian 9.1, Kernel 4.9.30. The same problem is present on other kernel versions.
dmesg error log:
tpm_crb MSFT0101:00: can't request region for resource [mem 0xb4fff000-0xb4fff02f]
tpm_crb: probe of MSFT0101:00 failed with error -16
Would you please provide a fixed BIOS for NUC 5i3RYH aswell. I need to use TPM for security purposes.
↧
↧
Clear UEFI & Secure Boot
Hi there,
Working with Device Guard on NUC5i5MYBE´s and having a problem clearing UEFI and Secure Boot data after some tests with UEFI lock and signed policies...
The problem is that the NUC is not able to boot from UEFI devices with Secure Boot enabled in the BIOS/Firmware, if I disable Secure Boot everything works in legacy mode (Before the UEFI Lock, everything worked with UEFI and Secure Boot from DVD, USB and PXE boot in UEFI mode.
To reset to NUC i did a BIOS Recovery by the Security Jumper and a USB device with the latest BIOS currently 038, and even after this it seems like there is some information left in the BIOS
In did reproduced this on another NUC with same result, so now I have 2 NUC´s that cannot boot using UEFI Secure Boot
So, any input on how to clear the UEFI, Secure Boot?
Kind Regards
Jesper Hanno
↧
NUC7i5BNHX1 problem with ® Optane™ Memory
i've just bought this nuc to reuse my ssd from my dead laptop.
the only problem is that it boots window 10 only if the chipset SATA option is set to AHCI, if i set to Intel Optane it looks for other media but doesn't see my hard drive nor boots windows.
With this problem i can't neither install the optane memory software.
is there a way to set the correct SATA option and boot on my windows hard drive without reinstalling the os?
↧
DSAServiceHelper: Repeated installation of LAN driver 12.15.25.6
There is an endless loop in the installation request of the actual LAN driver.
It seems that the service helper isn't able to detect the installed version or the new driver package has an old version number...
In my case the wireless driver was updated correctly, after reboot only (and again) the LAN driver schould be installed.
Regards
Holger
↧
↧
Best way to connect hi res display?
Hi,
what's the best way to connect a display (QHD or 4K) to my NUC7i5BNK? HDMI/HDMI, HDMI/Displayport (with adapter), Thunderbolt/HDMI or Thunderbolt/Displayport?
Thanks for sharing your experience,
Stefano
↧
can you turn usb3 off on nuc 5CYPH?
trying to load win7 on this machine, but as win7 doesn't support usb3 the keyboard and mouse stop working immediately. I thought there was a switch in the latest bios do do that, but I cannot locate one. Any suggestions?
↧
New NUCs capable of passing through Atmos?
I'm trying to figure out if the NUC7i3BNH is capable of passing through an Atmos signal? In the specs of the NUC it reads "7.1 digital". So I'm not quite sure if this includes a 5.1.2 channel for example. My setup consists of a Denon Atmos-Receiver and I want to run Kodi Krypton.
Intel® NUC Kit NUC7i3BNH Specifications
Thanks for your input.
↧
Memory Issues
blue screen issues, google earth use causes keyboard fail
↧
↧
Intel NUC NUC7i5BNH frequently crashes
My Intel NUC NUC7i5BNH frequently has bluescreens and apps (Chrome, Opera, Adobe Lightroom, iTunes, MMC/EventViewer...) are crashing suddenly or report errors in application log (ZeroConfigService.exe [Version: 19.60.0.0])
The lastest minidumps (from today) are attached
HW: 1x Samsung SSD 850 EVO (500GB), 2x Cruical CT8G4SFD8213 RAM (2x, 8GB, DDR4-2133, SO-DIMM 260 pin)
BIOS Version 0049
Windows Edition: 10 Pro 64-Bit Version 1703
Regards
Holger
↧
INTEL NUCi7 3D MVC ISSUE
Coming from Intel NUC DN2820 I was able to play 3D MVC with Kodi with new Intel Media SDK, I just purchased Intel NUC NUC7i3BNK and 3D playback doesn't work.
On the Intel NUC DN2820, the resolution was set 1920X1080p 3D and everything works great
On the Intel NUC NUC7i3BNK either I set the 1920X1080p 3D or 3820X2160p 3D doesn't work
The Intel Media SDK was supposed to allow 3D MVC to work, I did some testing and found the HDMI 2.0 connection is the one causing the issue and any NUC with HDMI 2.0 doesn't work/
↧
Clear UEFI & Secure Boot
Hi there,
Working with Device Guard on NUC5i5MYBE´s and having a problem clearing UEFI and Secure Boot data after some tests with UEFI lock and signed policies...
The problem is that the NUC is not able to boot from UEFI devices with Secure Boot enabled in the BIOS/Firmware, if I disable Secure Boot everything works in legacy mode (Before the UEFI Lock, everything worked with UEFI and Secure Boot from DVD, USB and PXE boot in UEFI mode.
To reset to NUC i did a BIOS Recovery by the Security Jumper and a USB device with the latest BIOS currently 038, and even after this it seems like there is some information left in the BIOS
In did reproduced this on another NUC with same result, so now I have 2 NUC´s that cannot boot using UEFI Secure Boot
So, any input on how to clear the UEFI, Secure Boot?
Kind Regards
Jesper Hanno
↧
NUC7i7BNH screen does not wake up from sleep
I am having issues with my NUC7i7BNH where the screen most of the times is not coming back out of sleep mode (sometimes it does work as how it should be).
The keyboard seems still to be responsive (numlock light is still going on and off), but the monitor does not come back. I installed the latest version (4678) of the Intel Graphic drivers and all other drivers are the latest as well.
I am running Windows 10 Pro version 1703. I have seen that there are quite some users of the NUC7i7BNH that reports on crashes of their NUC. Maybe mine issue is the same, but I don't know. The only thing I can think of is long pressing the power button to restart the NUC, but I think the NUC is not crashed, but I can't tell for sure as the screen remains blank.
One other thing that I find particular is that the Intel Driver Update Utility (V2.8.0.7) shows an unknown version number for the following two drivers:
- Thunderbolt Bus Driver for Intel NUC Kit NUC7i5BN and NUC7i7BN
- Intel HD Graphics Driver for Windows 10 for Intel NUC7i3BN, NUC7i5BN and NUC7i7BN
Hope someone can inform me what I can do to resolve the issue that my screen does not come back when in sleep.
↧
↧
Intel NUC7i3bnh HDR support
Hello!
Is HDR support in windows 10 creators update supported for this model?
I cant find anything to activate it? In the HD control panel i cant change color depth and so on..
Do we need graphics driver with WDDM 2.2?
Kind reegards
Jake
↧
NUC 6i7KYB TPM
I'm trying to enable TPM (PTT or fTPM) on the NUC 6i7KYB. I am currently running BIOS 42 (KYSKLi70.086A.0042.2016.0929.1933) which is the newest I can find. I have turned on PTT in the BIOS and am booting secure UEFI. I don’t see any the PCRs and my kernel module is throwing an error on loading. I think I have debugged the problem down to ACPI IO Resources. The MSFT0101 memory region (as defined in APCI) is at 0xFED40000 – 0xFED4087F. When the TPM driver (tpm_crb.ko) starts, it reads the command buffer size (0xF80) from the TPM2 command size register and tries to allocate space at starting at 0xFED40080. This is larger than the size of MSFT0101 and the module loading fails. So one value is wrong, either the size of MSFT0101 or the command/receive buffer size reported by the TPM2 (PTT) registers. I have modified the driver to use a smaller buffer size (0x7F0) but that does not work so I think it must require the entire buffer space.
Disassembling the ACPI tables, I can see that the _CRS method returns 0x880 but I don't know enough about ACPI to understand why. So, is there a newer BIOS I should be using? I know Intel doesn't like to support Linux, but that is a requirement. I know that there is active development on this module by several Intel developers and I don't think this is a Linux problem. Any help would be appreciated.
Message was edited by: John Ewalt
↧
NUC6CAYH - Legacy boot and headless operation bugs
Hi!
I have found two bugs in Intel NUC NUC6CAYH with BIOS version AYAPLCEL.86A.0041.2017.0825.1152:
- When You select legacy boot and disable UEFI boot in BIOS, then booting from Samsung SSD 850 EVO fails with "A bootable device has not been detected" or "No bootable device found". When You press F10 and select hard drive from menu, then it is able to boot just fine with legacy boot. To solve this issue, You have to also enable UEFI boot - then legacy boot works automatically.
- If You lower AGP aperture size to minimum possible value in BIOS, then NUC will not boot at all if You disconnect monitor from HDMI port. If You want to run NUC in headless mode, without monitor, raise AGP aperture size.
Posting here just in case someone would need it.
↧
NUC6CAYH screen flickers /turns black
Hi!
I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.
This happens almost every minute. The NUC is hooked up to a display via VGA (resolution: 1920x1080@60 Hz). I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).
I have Windows 10 installed with the latest updates. The BIOS version is AYAPLCEL.86A and I applied this HDMI firmware update: Download HDMI 2.0 Firmware Update Tool for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN, NUC6CAY .
I have also installed the latest graphics drivers (15.46.2.4729) but I got the same problems with the previous drivers.
Any workarounds? Thanks in advance!
↧
↧
Intel NUC NUC5PPYH duplex printing problem
Hello,
I have an Intel NUC5PPYH and I cannot have a flawless duplex printing. I am currently running Win 10 Pro 64 bit built 1703. Whenever I try to print a 2-page document, created on MS Office 2010 Word, I end up with a sheet of paper where the front page print does not 100% overlap the print on the back page. Lets say that the front page has 32 lines of words typed and the back has also 32 lines of words typed. In an ideal situation, the front print (i.e the first 32 lines) should overlap the next 32 lines. In my case, printing of the front page starts lower than usual (4 lines lower to be precise) whereas the back page printing starts normally on the top of the page, thus I am having a sheet of paper where if you place it under any light, you could see that the 2 printings (front & back) do not overlap. Sorry for my english, this is the best way I can describe the problem, treat the document in question as an x-ray and place it under normal everyday lighting. Every paper has some degree of transparency.
I am using the default settings in MS Word, margins, spaces etc are used as is.
I was facing the same problem when running Win 10 Pro 64 bit built 1607. I updated to built 1703 hoping for a fix. My printer was an HP DeskJet Ink Advantage 4535 AiO, which had automatic 2-sided printing and was connected to my NUC through usb cable. I had to return it to the store. I have also used a Samsung Multifunction Printer Xpress M2885FW which also had automatic 2-sided printing, connect it through usb, the problem still persists.
Moved my NUC to a place where another HP printer which also had automatic 2-sided printing, unfortunately, problem persists.
I have also converted the aforementioned 2-sided file to a PDF, still facing duplex error.
I have also uninstalled Win 10 Pro and installed Win 7 Ultimate 64 bit. I didn't solved the problem.
While running built 1607 (Win 10 Pro 64 bit) I also used MS Office 2007 and 2016 Pro, faulty duplex printing continued. I am currently on built 1703 with MS Office 2016 Pro.
Purchased heavier paper (120gr instead of 80gr), thinking that it may be a roller issue (or whatever mechanism is used to grab the paper), didn't solved it either.
I have also installed Libre Office and used it for printing only documents that were created in MS Office and magically the problem was solved! Used Libre to open other files created under MS Office, and printing was fine.
Lastly I have also emailed the above document to a couple of friends that I knew they had printers with automatic 2-sided printing, asked them to not change any Office parameter and print it. 2-sided printing was fine.
Looking forward to a solution.
Thank you.
↧
NUC6i7KYK: Display Sleep, Windows Shrink & Migrate to Upper-left Corner of Display
NUC6i7KYK experiencing the symptom of when the display goes to sleep, all my windows shrink to about 1024x768 and, upon waking, are all bunched-up in the upper left corner of the screen. Here's what I've done to try to troubleshoot:
- Install latest Intel graphics driver from here: https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK - done. At the time, the latest version was version 15.40.23.4444. Problem persists.
- Search the internet for similar problems - found this: http://www.tomshardware.com/forum/id-2459135/u28d590d-nvidia980-displayport-powersave-shrinking-windows.html - this involves editing the registry and forcing d70 (hex for 3440) and 5a0 (hex for 1440) values into PrimSurfSize.cx and PrimSurfSize.cy categories. Seemed to work until Intel driver was updated to latest version (15.40.24.4454) then problem returned.
- In frustration, did a complete re-install of Windows 10 Pro (including all patches and SW stack) using only latest drivers installed via Microsoft. Problem GONE, but graphics were a bit "glitchy" - forced to install Intel Graphics driver to resolve those problems.
- Installed latest Intel graphics driver (15.40.24.4454) and problem returned! I did notice that, post install and reboot, the Intel graphics driver pops up a calibration window that appears to set some variable to...1024X768. But, I cannot find where to change this, despite looking for several hours.
- Found this post on this forum (https://communities.intel.com/thread/63548) where NUC5I5RYH owners experienced the exact same thing, which was cured by an update to the Intel graphics driver.
System Configuration:
- Samsung 512GB 950 Pro (running latest firmware)
- 2X16GB G.Skill 2800 MHz DDR4 (running @ 2400 MHz for now)
- Windows 10 Pro, Version 1511, Build 10586.318 (fully updated and patched as of this AM)
- Monitor LG 34UC97S (Ultrawide) attached via DP 1.2 (tried 2 different cables, both verified good on another system)
- Graphics Driver: Intel 20.19.15.4454 (most current as of this AM)
In addition, under Advanced Display Settings -> Display Adapter Properties -> Monitor, my monitor shows up as "Generic PnP Monitor". This is interesting because, while running just Windows 10, it properly showed up here as an LG 34UC97. I just tried to re-install LG's monitor driver (which claimed success) and rebooted, but the monitor still shows up as Generic PnP Monitor. Why this is interesting is Intel's HD Graphics Control Panel reports (correctly) that the selected display is a "Digital Display LG Ultrawide". Thus, I've got conflicting information.
Please help - this is making me crazy, is a sinkhole for time, and forcing the display to remain awake is not especially power-efficient...
↧
Skull Canyon fails to boot from time to time
I have one of the more annoying issues ever which would simply won't go away.
Some background first:
I'm using a Windows 10 x64 PC with BitLocker encryption backed by TPM.
In every 3-4 COLD boots at the beginning of the day i would get a message from windows at boot time that the TPM is unavailable, and because of that windows could not automatically DE-crypt my drive, and i should use the recovery key instead.
At this point more often than not, i cannot even do that because my keyboard isn't working until i disconnect the usb hub cable, and reconnect it.
At this point there is a simple work-around, to simply press CTRL-ALT-DELETE and perform a warm boot. The next boot ALWAYS work using the TPM which is available at this point. Notice i cannot reproduce the issue using warm boots.
In addition do note that i usually leave the machine completely unplugged for several hours / days to save power.
Sometimes the problem escalates to the point the BCD data is corrupted, and a manual repair is needed. But this is far more rare.
My boot settings are: Fastboot disabled , secureboot enabled, and TPM is active and used for BitLocker.
I'm using the latest available BIOS (49)
↧