Hi,

Recently I upgraded my Sky Lake NUC to this Kaby Lake i5 NUC to be 4k ready since Sky Lake doesn't support HEVC in HW.

But surprisingly it's HDMI port works even worse than 6th gen NUC.

There are several problems:

1. It flickers quite often (turns black for sec and restores signal immediatelly). Sometimes it happens rarely, sometimes quite often. Very annoying.

2. HDMI doesn't work after device going to sleep. So I turns my TV on, Switch the NUC on, it shows SSD activity (by ring LED), but TV says there is no signal. Plugging / unplugging HDMI doesn't help. So only way to restore the video signal is hard reboot (4 secs pressing of power button).

3. 3D MVC Video Playback doesn't work at all. When I try to play the stereo iso file in PowerDVD - it switches resolution to 1080p and then switch it back to 4k and reports that the driver isn't compatible.

All this was worked on my NUC6.

Now the question, Why I upgraded to 7th gen NUC? It is much worse than Sky Lake. Sky Lake sometimes had Audio issues after sleep. But missing video is much much worse. Because I have to reboot the NUC using hard reset which is not recommended for Windows! And I have to do this several times per day.

My configuration is:

The NUC is connected to TV LG 65E6V through AV Receiver Marantz. Refresh rate is 60Hz, Resolution is 4k.

All FW's are official latest (including HDMI 1.66). Drivers are up to date according to intel drivers update utility (Except Thunderbolt one which is constantly fails to install).

HDMI cable is most expensive one. Actually I have about 20 of HDMI cables just because first thing which recommend in such cases - is to replace HDMI cable. But... this just never helps. All cables are the same.

Looks like this fake HDMI 2.0 port through internal chip adapter is still very buggy.

Did you ever test this with modern OLED 4k TV's before selling the stuff? I'm feeling that I'm beta tester here (half year problems with Sky Lake Audio issues, and now this HDMI 2.0 things)...

Any help will be appreciated!

So like many others I'm having a number of problems with my NUC7I5BNH that doesn't resume from sleep properly and keeps freezing even when it's set to not sleep.  First, here's my hardware:

NUC7I5BNH

Windows 10 x64 Pro running Creator's Update

PNY CS2030 240GB M.2 2280 PCIe NVMe Internal Solid State Drive (SSD) - (M280CS2030-240-RB)

1 x G.SKILL Ripjaws Series 8GB DDR4 2400 Model F4-2400C16S-8GRS

I've connected to two different displays that have both exhibited similar behavior

Vizio m55-C2 4k TV

CROSSOVER 324K UHD 32" 3840x2160 60Hz HDMI2.0 DP 4K LED Monitor

All drivers are up to date and I have updated the HDMI 2.0 firmware.

If I try to run at 3140x2160 @ 60Hz, the display flickers frequently, with it sometimes being so bad that the computer is completely unusable.  Running KODI, NETFLIX, or even just some websites in Chrome seem to make the problem worse.  The only thing that makes the flickering go away is if I go to 4k@30Hz or go down to 1080p at 60Hz.  I am using amazon basics hdmi 2.0 cables that worked fine driving 4k@60Hz with my 5th generation NUC so I'm fairly certain it's not the cable.

In addition to the flickering issues, the computer would not wake either monitor when it resumed from sleep >50% of the time and had to be reset using the power button.  As a temporary solution, I disabled sleep entirely and that seemed to fix the problem.  HOWEVER, after upgrading the HDMI 2.0 firmware, I'm now seeing another similar problem but I have no idea what is going on.  After the display is turned off after 10 minutes, it eventually powers off but the computer is set to never sleep. When I power on the TV again, >50% of the time, the computer has frozen.  This is different than the previous behavior because before I could remotely login to the computer and restart it.  Now it is completely unresponsive and can't even be pinged.  It requires a hard reboot to get the computer to respond again.  I have looked in the event viewer and can't figure out why the computer is crashing.  There is an error message that says something like: "The previous system shutdown was unexpected." but gives no more information about the error.  Again, this problem seems to have started happening after updating the HDMI firmware.  Is there any way to check the current firmware version and is it possible the update went wrong somehow?

The only BIOS setting I have changed is disabling HDMI CEC (I can't remember if I enabled it in the first place or if it was on by default).

Please help!  I am at a complete loss as to what else to do to fix this problem and, as it stands, the NUC is hardly usable.

Hello,

I have recently bought an NUC7I7BNH, which I am using with Windows 10, and connected via HDMI to a Denon AVRX2300 receiver, and a 4K 60hz-capable Vizio TV.

I am using the Kodi media player, and have noticed frequent audio drops when bitstreaming (particularly high bitrate streams, it seems), and sometimes video drops (usually when outputting, say, 2160p@24hz + DTS-MA) . The audio drop-outs can occur as frequently as every 20 seconds or so. All the drivers, including the HDMI firmware are up-to-date.

Everything worked fine on my previous build with a NVidia GTX 950, so I'm sure the issue is related to the NUC, especially as I simply swapped the SSD from the old rig to the new NUC.

Another odd issue I've noticed is that while Kodi displays 1080p movies by selecting an output resolution of 1920x1080@24hz, as expected (debug log confirms this), the AVR actually receives an 'upscaled' 2160p@24hz video stream from the NUC. Very strange, and most undesirable. It might be that this 'upscaling' is also exacerbating the audio drop-out problem, as my suspicion is that the frequency of drop-outs correlates directly with the overall HDMI bitrate being outputted.

The drop outs make the system currently unusable as a media player. Any help would be greatly appreciated.

Hello

I just got the Skull canyon nuc 3 months ago. I've had been using the NUC D54250wyk since 2014 with no issues.

It's connected to a Pioneer SC-LX73 reciever (via HDMI).

My tv is a Sony kdl-65hx920.

Using windows 10 pro x64 with all the latest updates.

Using the latest bios and graphics drivers(both updated yesterday)

The skull canyon nuc i have has severe issues with media playback for some reason. I have this issue both with kodi and mp-hc(with madVR).

At at random point in a movie or tv show the whole machine just locks up with the image frozen and the sound looping. The only solution is to hold the power button on the nuc untill i shuts off.

I've also had this happen if i try to play games on it.

Is there any way to figure out why this happens?

So I have this working well but need to know if it is the best solution.

On my NUC7i7bnh (windows 10 ver#1703) used primarily as a HTPC and using KODI.

I have the HDMI going directly into my 4k TV

My AVR (Cambridge Audio 651r) does not output or passthrough 4k so to get all the Digital audio needed I just used a  USB-C adapter to HDMI  adapter and ran that directly into an HDMI input on my receiver. It works great and I get all the formats needed. No audio sync issues at all.

My question is is this the correct way to do it or is there a splitter that I should use from the HDMI out on the NUC then split one side to the TV and the other side to the receiver for my audio. I do not have HDMI 'out' connected to anything on my receiver, it is purely for sound.

Hi!

I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.

This happens almost every minute. The NUC is hooked up to a display via VGA (resolution: 1920x1080@60 Hz). I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).

I have Windows 10 installed with the latest updates. The BIOS version is AYAPLCEL.86A and I applied this HDMI firmware update: Download HDMI 2.0 Firmware Update Tool for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN, NUC6CAY .

I have also installed the latest graphics drivers (15.46.2.4729) but I got the same problems with the previous drivers.

Any workarounds? Thanks in advance!

Hello, I have. 1.5 year old Nuc6i5syh not booting. There is a steady glow on the blue led light in front. I tried 3 different cables and display monitors  but stil the same it just died without warning. Please help this is a fairly new computer. My problem is warranty on this rhings expired already. Thank you All.

I'm trying to figure out if the NUC7i3BNH is capable of passing through an Atmos signal? In the specs of the NUC it reads "7.1 digital". So I'm not quite sure if this includes a 5.1.2 channel for example. My setup consists of a Denon Atmos-Receiver and I want to run Kodi Krypton.

Intel® NUC Kit NUC7i3BNH Specifications

Thanks for your input.

After update of windows 10 my NUC was working. But now it doesnt recognize HDMI signal after turning on. I turn my comouter off at night. Thanks.

Hi there,

I'm new to this blog and support site, so bare with me with my issue.

I also have flickering with my LG TV 65UH7650 with my intel Nuc NUC7i5BNH.

Before this I had my NUC5i5RYH specs: Samsung 850 EVO SSD 250GB, Kingston 32GB, which had no issues with and I think the cable was a HDMI 1.4.

So my specs for the new NUC: NUC7i5BNH, Samsung EVO 960 M.2 250GB, Corsair Valueselect DDR 16GB 2133MHz. The HDMI cable is from Primecables.com specs: Premium HDMI 2.0 with nylon jacket model pc-5100n2-6ft.

Once I unplugged the NUC7i5BNH and to plug it in my other tv Haier 50" 1080p there's no issue of flickering.

I will be updating the LG TV with a new update but not sure what are the updates. I'll get back to you if it works or don't.

Thank You

Follow up: When I first had the NUC7i5BNH the flickering was every 15 seconds but now with down graded the graphics drivers to 15.45.18.4664 the flickering is every 5-8 minutes.

The LG TV firmware version is 04.31.20.

Any other info would be appreciated.

Dear all

After two weeks use and test of 4k60Hz video output over HDMI2.0 on my NUC7I5bnk, I have found too many BUGs.  Here is the summery:

1. Randomly black screen flicker.  The flicker usually occurs within 10 seconds after a new full screen window opened. But it also happens randomly. Normally it is flicks one or two times. Occasionally, I have got continually flickers.  But, these flickers are just nothing…
2. All large size windows will shrink to 1533*1198 and position will be moved to top left corner when NUC goes to standby mode.  This behavior is totally surprised me. I have used PC for almost 30 years, but it is the first times I have had these experiences.  Then I have to rearrange all windows.  For if there were only this bug, at least I can continual my work, but there are more…
3. The monitor will standby forever, and cannot goes back.  Sometimes the monitor will flush the power indicator and then sleep again, sometimes it just keep sleeping. To solve this bug, I try to change power button to sleep.  When monitor cannot wakeup happens, I can manually press power button to force the NUC goes to sleep (or I can wait enough time to let the NUC goes to sleep).  Then the NUC may wakeup normally after I touch keyboard or mouse.  But, there are even worse bugs…
4. Sometimes the NUC cannot goes to sleep mode! At this time, all the monitor, keyboard, mouse and even the power button are out of response at all! It seems the only thing I can do is press the power button more than 4 seconds or plug off the power cord.  Fortunately, I find that the windows is still working! So I install a remote control to set the NUC to sleep mode and then wakeup it again.  As soon as I thought that I am already win the battle, but the 5^th bugs coming…
5. The windows system crushed, and suddenly reboot…  oppps, poor me, at these point, I find that all of my non saved works DO vanished…
6. To test these bugs, I have try to leave out Intel’s graphic driver, use only windows basic graphic drive.  At this time I found that my NUC cannot set sleep time! And in the standby mode, the monitor will not power off, only display a black screen.  I checked the ACPI, it says this PC do not support S3 sleep mode…

Do anyone have similar problem, do please let Intel knows!

before standby

after standby

Hello,

This Super-I/O controller is installed in NUC5PPYH.

The linux kernel driver for it is incomplete!

So I'm looking for its datasheet to complete the driver. ITE doesn't provide with datasheets at all.

Can somebody provide it? I'd be very glade to get it!

Thanks in advance,

Michael

Searching for the latest drivers for the NUC7i5BNH it shows that version 22.4.0.1 of the Intel Gigabit Ethernet Network driver is available

Download Intel® Gigabit Ethernet Network Connection Driver for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN

However on downloading 22.4.0.1 it shows as size 58,385KB which is identical in size to version 22.3.x of the driver that was previously available. On installing the driver (with no errors) and checking Windows 10 Programs and Features I continue to see Intel Network Connections 22.3.108.0 listed rather than version 22.4.x

Could you confirm that the driver download package for 22.4.0.1 actually has the 22.4.x version in it

thanks

TheWombat

I bought my NUC to use as a media center connected to both my TV (HDMI) and projector (DVI).

The HDMI connection on the TV works well and gives me full color. Using a HDMI-DVI adapter or a USB-C to DVI adapter and connecting multiple different DVI cables to my projector gives me a purple / pink screen where green displays as black. Changing the green slider in the graphics control panel doesn't change anything on the output whereas the red and blue sliders do. See the attached images.

I am using the latest BIOS and display drivers but the problem has existed with previous versions too. The pink hue is also present in the boot up screens so I don't think it's driver related. When connecting the same setup to a different pc with a GTX980Ti or a GTX760 over HDMI to DVI the colors look fine so the projector is also not to blame.

Hello all,

After working on building up my NUC, thinking I'm going to have a sweet running computer for years and years, I'm wondering now if I'm still going to be using this computer!  This is currently working into being a pain.  The computer doesn't want to wake up after being idle for 10 minutes or more.  I have to hit the power button on monitor two or three times to wake the computer up!  It looks like something is starting to happen when I wake the computer up with mouse movement, but the process never finishes.  The closest I get is "Cable Disconnected".  This has nothing to do with the OS, (Win 10 Pro) as I was getting the same problem when using multiple Linux OSs too.  This has to do with BIOS or the hardware and firmware before the OS. 

Any suggestions how to remedy this?

My computer is a NUC5i5RYH;

with

16 GB of Crucial Memory

HGST Travelstar 7K1000 2.5-Inch 1TB

K350 Logitech  Wireless Keyboard

Acer H213H monitor

So like many others I'm having a number of problems with my NUC7I5BNH that doesn't resume from sleep properly and keeps freezing even when it's set to not sleep.  First, here's my hardware:

NUC7I5BNH

Windows 10 x64 Pro running Creator's Update

PNY CS2030 240GB M.2 2280 PCIe NVMe Internal Solid State Drive (SSD) - (M280CS2030-240-RB)

1 x G.SKILL Ripjaws Series 8GB DDR4 2400 Model F4-2400C16S-8GRS

I've connected to two different displays that have both exhibited similar behavior

Vizio m55-C2 4k TV

CROSSOVER 324K UHD 32" 3840x2160 60Hz HDMI2.0 DP 4K LED Monitor

All drivers are up to date and I have updated the HDMI 2.0 firmware.

If I try to run at 3140x2160 @ 60Hz, the display flickers frequently, with it sometimes being so bad that the computer is completely unusable.  Running KODI, NETFLIX, or even just some websites in Chrome seem to make the problem worse.  The only thing that makes the flickering go away is if I go to 4k@30Hz or go down to 1080p at 60Hz.  I am using amazon basics hdmi 2.0 cables that worked fine driving 4k@60Hz with my 5th generation NUC so I'm fairly certain it's not the cable.

In addition to the flickering issues, the computer would not wake either monitor when it resumed from sleep >50% of the time and had to be reset using the power button.  As a temporary solution, I disabled sleep entirely and that seemed to fix the problem.  HOWEVER, after upgrading the HDMI 2.0 firmware, I'm now seeing another similar problem but I have no idea what is going on.  After the display is turned off after 10 minutes, it eventually powers off but the computer is set to never sleep. When I power on the TV again, >50% of the time, the computer has frozen.  This is different than the previous behavior because before I could remotely login to the computer and restart it.  Now it is completely unresponsive and can't even be pinged.  It requires a hard reboot to get the computer to respond again.  I have looked in the event viewer and can't figure out why the computer is crashing.  There is an error message that says something like: "The previous system shutdown was unexpected." but gives no more information about the error.  Again, this problem seems to have started happening after updating the HDMI firmware.  Is there any way to check the current firmware version and is it possible the update went wrong somehow?

The only BIOS setting I have changed is disabling HDMI CEC (I can't remember if I enabled it in the first place or if it was on by default).

Please help!  I am at a complete loss as to what else to do to fix this problem and, as it stands, the NUC is hardly usable.

Hey group!

I'm a bit disheartened with my NUC right now so I hope I'm making sense!

So many issues with this tiny computer!

Here's the most pressing ones;

1) The ring and power button LEDs only work when showing HDD Activity, they both stay off/black when set thru BIOS to show Power Status. - This started happening after I used F4 BIOS Recovery to update the installed v42 to the latest v48 BIOS.

2) The F2/F7 etc keys don't work, and never have, during start up to access BIOS etc.. That's why I updated the BIOS in the first place but that didn't help. The only way I can access BIOS settings or BIOS Update is by the Power Button menu or by using the jumper to do a Recovery.  Even when using the Power Button Menu only F2 Setup and sometimes F4 Recovery work, F7 Update never does - it invokes but doesn't do anything, the NUC just boots into Windows.  F7 also fails if I launch it from within Setup, again just booting into Windows.

3) I can't seem to revert to an older version of the BIOS to see if that fixes the LEDs because I can no longer update it. All recent attempts to recover or update the BIOS now just add another BIOS Flash Failed error in the log then boot straight into the OS.

4) Getting desperate I tried a jumper Recovery which did work in that it refreshed the BIOS - but fixed nothing - and now I've read that by doing that I've wiped out the unit's HDCP keys which I assume means my NUC can never be used to play HDMI content to a TV? Great.

What a stuff up this has been!  That said, when I allow the machine to boot into Windows it works fine, it's just the BIOS and LEDs that aren't working.

What makes this even more frustrating is that I can find multiple references to all these issues in this and other forums but none of the solutions suggested there have worked... as you can see I've been trying them - for two days! I've reset the BIOS to defaults many times, tried playing around with different combinations of settings for the LEDs in Power setting but the LEDs never work for Power Status, only HDD Activity. To reiterate, they worked perfectly before I updated the BIOS.

From here what I really want is;

- To get the Power LED working as a Power LED.

- To get BIOS access working thru F2 during POST.

- To get BIOS updates working, preferably through F7 during POST, or at least understand why they're not.

Any suggestions would be much appreciated!

Using NUC7i5BNH with latest virtual BIOS I am stuck in that when I boot into the Windows recovery disk I get a failure to restore message as there is a data disc in the boot BIOS. On looking at the BIOS all disks are shown as legacy with nothing under UEFI, which I don't know why that would be. So then I thought maybe the resolution is simply to remove the back up USB drive from the legacy BIOS list, but no, you cannot remove one USB device it has to be all, which is unhelpful as the drive with the recovery CD is USB driven. Thus I then wonder why the HD with Windows is not showing as a UEFI drive? But, even if it was possible that doesn't solve the problem of how to stop a USB data drive showing up in the legacy BIOS window and curtailing the recovery operation. Which brings me to my last question as to why should Windows care if a data drive is shown in BIOS, as it is the same drive it is going to get its data from anyway?

Thanks,

Jim.

NUC7i5BNH with latest bios 0046 running Windows 10 Professional fully patched with Microsoft eHome Infrared Transceiver device in either of the front USB ports. Consumer IR Device enabled in the bios, also wake on IR checked for both S3 and S4/S5 states in the bios:

1. Power toggle button on Harmony 200 remote puts NUC to sleep.

2. Hitting power toggle button again repeatedly shortly after putting the NUC to sleep wakes the NUC again.

3. Waiting any length of time after putting the NUC to sleep then pressing the power toggle button repeatedly fails to wake the NUC again.

Mouse or keyboard can always wake the NUC from sleep after any length of time.

The same USB eHome Infrared Transceiver device  and harmony 200 combination is used successfully to sleep and wake both a NUC D54250WYK and NUC NUC6I5SYH.

I would like to share my experience of running Linux Ubuntu (16.04.2) on NUC7i5BNH.

The original HW+SW configuration I started from was as follows ...

==========================

NUC model: NUC7i5BNH

RAM: 16 GB (1 module Samsung DDR4 SODIMM 2133 MHz)
Monitor: Samsung  SyncMaster FX2490HD LED TV  Monitor (resolution: 1920x1080x60 Hz, 24 inch, HDMI, VGA interfaces) with built-in speakers
Cable: HDMI-to-HDMI (no name)

HDD: SATA 1 TB 2.5“

OS: Ubuntu 16.04.2 LTS  64bit Linux 4.4.0-54-generic  installed in legacy mode

BIOS: 044

==========================

After running the configuration above everything was Okay except I got the following ISSUES:

(1) My NUC doesn't turn on monitor after OS went to sleep (Suspend). NUC is turning on, and OS is waking up, but monitor stays off.

(2) There is no sound over HDMI connection (but I can use the front combo audio jack for headset including microphone)

I have updated my configuration using

(1) Ubuntu kernel upgrade ...

(If your system upgraded to 16.04.2 and you want to have the new kernel and X server, then you must opt in by explicitly installing the hardware enablement stack) I run the following command:

sudo apt-get install --install-recommends xserver-xorg-hwe-16.04

and then I got kernel version 4.8. Later in automatic Ubuntu updates I got kernel version 4.10

and

(2) F7 BIOS update procedure

to ...

==========================

NUC model: NUC7i5BNH

RAM: 16 GB (1 module Samsung DDR4 SODIMM 2133 MHz)
Monitor: Samsung  SyncMaster FX2490HD LED TV  Monitor (resolution: 1920x1080x60 Hz, 24 inch, HDMI, VGA interfaces) with built-in speakers
Cable: HDMI-to-HDMI (no name)

HDD: SATA 1 TB 2.5“

OS: Ubuntu 16.04.2 LTS  64bit Linux 4.10.0-27-generic  installed in legacy mode

BIOS: 048

==========================

The result (on August 1st, 2017) of the updates is:

(1) Now resume after suspend works perfectly!

(2) Still issue: There is no sound over HDMI connection