I purchased Intel NUC8i7HNK several weeks ago and I have updated the original BIOS to version 40 using F7 method. The process was successful and the BIOS version is HNKBLi70.86A.0029.2018.0222.1606.

Today I want to use the same method to update to version 44. But the update process cannot complete after the system restarts. Below are my detailed steps.

1. Download the BIOS file from BIOS Update [HNKBLi70.86A] and save it to the USB disk.

2. Restart the computer and press F2 to enter the Intel Visual BIOS.

3. Press F7 to start the BIOS update process. In this step, the Intel Visual BIOS needs to locate the BIOS file saved in the USB disk. After the BIOS file is found and then click "Yes" to confirm the update.

4. Restart the system and then my problem appears: the LCD display remains black during restart and no any information, e.g., boot menu or errors in the display. The system totally gets stuck and cannot boot further. Only the blue and green LED lights in the front panel are on. I have waited for a long time and the system still had no any response.

I have also tried to remove the yellow BIOS jumper to recover the BIOS, but the same phenomena as in step 4 happen. I have no chance to choose the boot menu at all. I am totally confused. Does anyone know what has happened and how to solve the problem? I appreciate you very much if you could provide any tips or share your experiences. Below are the OS and hardwares:

OS: Windows 10 Pro, updated to 1803.

Hardwares: Samsung SSD 970 Pro 512 GB, Kingston HyperX 16GB DDR4 2400MHz Memory.

Today morning I found my NUC power LED lighting blue, not sure what woke it up.
But switching the TV to NUCs HDMI didn't work, it said something like the device is not connected.
So I had to power off the NUC by pressing the power button for 10s or so.

After that I could only see:
Checking media presence.......
No booting media present (or similarly)
... whenever I tried to power it on.

After entering the BIOS I could see just 2 Network booting options, nothing else.
Under the Devices\SATA I could see my SSD.
Under Devices\PCI it said M.2 Slot Not Populated.
In the RST config on the PHYSICAL DISK INFO screen I could see the option "Reset to non-optane", which I was affraid to use before I do a backup image of my SSD. Below this option there was also details about my SSD.
All were fine but the Status said "Disabled" and Controller Type was AHCI, which is strange because the Devices\SATA screen says RAID and not AHCI.

I wanted to do the disk image on the NUC, but it never saw the SSD while being conected to SATA, so I have decided to remove it and use a USB2SATA cable and did the image outside NUC on other PC.

When I came back after half an hour to NUC and mounted the disk and attached the power again, it booted to windows with no issue.
Only issue is that the Intel Optane Memory app says that my system is ready but no Intel Optane memory modules were detected.

In the BIOS I can see an entry "UEFI:SATA:PORT1:Windows Boot Manager:PART1:OS Bootlo..."
Under Devices\PCI it still says M.2 Slot Not Populated.
There is no more the option "Reset to non-optane" in the RST config on the PHYSICAL DISK INFO screen.
Status now says "Non-RAID" instead of "Disabled".
Conroller Type is still AHCI.

What could be wrong?

thanks for any hint

LH

I have connected an NEC LCD2490WUXi2 monitor to an NUC6i7KYK via the HDMI port and an HDMI to DVI-D adapter.  NEC's SpectraView calibration software reports "Unable to communicate with any supported display monitors".  NEC tech support claims that this is because the NUC6i7KYK does not support the Display Data Channel (DDC) signal.  Is this correct?

Hello,

I recently started deploying around a dozen NUC's and I am running into an issue. Due to asset and imaging requirements, we require the SMBIOS to be filled out with the serial number, manufacture and internal asset tag. Before you say you have to use tha ITK to push this data in.. I know.

You can see in the image above I have configured the SMBIOS settings the way we need them to be configured. Once this was complete I deployed our image and notice the drivers' injection script was very fast. So I logged into the machine once the image was deployed and noticed that I was unable to get the information required from the command prompt.

I have since reflashed the bios and even reset the SMBIOS settings and I am still unable to get this to work on 4 of my devices, some were working on previous BIOS version and are no longer on the latest.

I have about 5x NUC6i3SYK's and 8x NUC7i3BNK's ALL on their respective latest bios firmware. Some work some don't in both types. Most are imaged to UEFI windows 10 64bit using the same base image. We have 3 with a Windows 7 Image (Same Base)

SYSKLi35.86A.0066.UEFI

BNKBL357.86A.0064.UEFI

You can see from he above I have 3 stuck at the top and then the 3rd one in the second section I made a type and I am unable to correct it in the model number field.

Any help would be greatly appreciated.

Hello,

is it expected to have Active Processor Cores available options only: ALL/1 ?(screenshot attached)

NUC7i7DNHE BIOS version (v0040 - DNKBLi7v.86A.0040.2018.0315.1507)

Is this some kind of limitiation or bug, that you can't select 2 or 3 cores ?

Thanks for your help.

Hi all

I've been using a NUC8i7HVK for a couple of weeks now and I am absolutely loving this little thing!

However I have stumbled upon something that makes me think there might be a problem with my unit...

I noticed that if i plug a USB cable into the yellow USB port on the front of the device, it immediately restarts my system.

-all lights turn off, then come back on again and the system boots back up.

Oddly enough, this only seems to happen if the USB cable I plug in doesn't have anything attached on the other end - plugging in say memory stick, or my phone with the phone plugged in first..

Pretty sure its not the cable as I cannot reproduce this issue on any of the other usb ports with the same cable.

Has anyone else come across this before?

Hi!

I have a Intel NUC-Kit i7-6770HQ 2.6GHz Iris Pro Graphics 580 NUC6I7KYK that I bought in September 2016.

The machine has been running perfect for 1.5 years, but since 2 months I am having overheating issues.

In bios the settings were balanced, but the machine started crashing frequently and on reboot it would show me "thermal trap".

I checked cpu load, and I am at 5% cpu load, so this should not be the issue.

I now have changed the bios, so that the fan runs at full speed all the time, which helps the situation, but now the machine

is very loud, and even with full fan speed, it crashes once a day, and then has to cool of for 30 minutes.

I have updated the bios to the latest version; this did not help.

I am running Manjaro Linux (which is based on ARCH) and which installed all intel drivers correctly.

I am really not doing any gaming, or other cpu intensive tasks, and I have not changed anything in the past 2 years.

What can I do?

Thanks!

ciao a tutti,

non riesco a capire perchè dopo un riavvio pianificato di windows le ventole del nuc corrono alla massima velocità, per ripristinare il problema devo procedere allo spegnimento del nuc

saluti

I'm having a terrible time with HDMI on my new NUC. Hours of searching and research have revealed others having similar issues, but those threads always seem to end without resolution. Frustrating.

I have the NUC7i5BNK J31144-309 HDMI port connected to an HDMI 2.0 port on a new LG43UD79 4K monitor 3840x2160 30Hz, Win10 display scaling either 100% or 150%. The NUC BIOS is updated to latest BNKBL357.86A.0063.2018.0413.1542, and I have tried setting the BIOS default display to either AUTO or HDMI. I have simultaneously removed both drivers, rebooted, and let Win10 re-install them. They are the latest available (April 6) versions including Intel(R) Iris(R) Plus Graphics 640 version 24.20.100.6025 and Intel(R) Display Audio version 10.25.0.5.

My NUC is set never to sleep. Whenever the monitor is blanked and turned off, or if the input source on the monitor is switched to another computer, there is no audio when the monitor is restored. The volume control system icon reliably has a red 'x' on it, and there is no corresponding playback device. Going to the Device Manager for Intel(R) Display Audio and using Disable followed by Enable sometimes resolves the issue. Other times, a reboot is required.

This is evidently a long term problem that has not been addressed by Intel but should be easy to reproduce. I also have the problem of all windows getting shrunk to the upper left all the time, but the audio problem is pretty much a show stopper for trying to replace my 8-year-old old Win10 tower with a NUC. System Support Utility output is attached. I could really use some suggestions for things I haven't tried yet.

Thanks,

Curt

NUC 6i5SYK, BIOS 0065(1/5/2018)

Windows 10 Enterprise(Updated to latest)

Logitech USB wireless mouse(tested for 3 models, like M185, same results)

When NUC leave idle for serval hours, wake up from sleep,  mouse pointer loss. I tried replug USB receiver and the battery of the Mouse, no use.

But, USB keyboard is normal.

Reboot NUC, everything goes normal.

I guess, this is a BIOS or USB 3.0 Drivers problem? Sometimes, when CPU loads go high, the Mouse Pointer will stuck in moving.

Hey, folks.

We have to deploy a large about of NUC workstations for a client which requires all of them to have BitLocker enabled. This cannot be done if the OS is not installed from (and subsequently booted) from UEFI.

When in the BIOS setup, I noted that the list of UEFI-available devices is missing LAN (PXE) as an option. It is available, and indeed works, as a Legacy boot option. I have updated the BIOS on the NUC7i7BNH tester model I have with the latest BIOS released on 05/28/2018 [BNKBL357.86A] using the F7 Recovery Flash method. Even after doing so, I'm in the same boat. I can UEFI boot a USB-attached drive, but not PXE boot. This is a problem as when we Legacy boot our WDS server to install the client's image, we cannot enable BitLocker as the OS does not boot UEFI after install.

Is there any way to get this model to UEFI PXE boot? I have attached screenshots so you can see what I see. Thanks in advance!

Hi all.

I am having a problem since I installed this NUC. It is running Windows 10, since the first boot it sometimes shows video through HDMI connector and some other times it doesn't.

I have updated to lastes BIOS, video and monitor drivers with no result. I bought a new HDMI cable and tried with some other I had near by.

Always same result, sometimes it boot fine and some other it doesn't shows any video. I have tried as well with an old NUC with miniHDMI connector and it works always, even when it boots without video I change cables to that other NUC and works.

Then I bought a USBc-HDMI cable and now things changed: I have video in POST boot but no video on Windows login screen. I detach and reattch USBc cable and video shows. BUT, with no sound on windows.

I have resintalled again Video and audio drivers, and some other pieces (Network, WIFI, SGX, everityng I found on Intel web).

Monitor is AOC E2275PWJ, and I have installed this driver as well. I have played around with some BIOS settings, like enabling HDMI CEC and setting default display port to USBc.

No results. As a resume:

- When connected to HDMI I have no video at all most of the times. I have to poweroff and power on until it shows video.

- when connected to USBc I have no video on windows login, I have to reattach USBc cable. No audio in this case.

thanks

I have a Samsung Syncmaster 205BW (from 2008), which has a VGA and DVI ports in the back.   I tried connecting my 8i7hnk to the monitor using a mini-Display-to-DVI adaptor and also an HDMI-to-DVI adaptor.  I am not getting anything to show on the display.  The monitor is looking for inputs.  Windows 10 doesn't see the monitor as connected.   The adaptors are from DisplayMatters (mini-Display-to-DVI) and Apple (HDMI-to-DVI).    The display and adaptors work with my 2010 MacMini just fine.   They also work fine with a Lenovo Flex 5 running Windows 10 Home from 2017 when connecting from HDMI-to-DVI.

Does anyone know what I should try doing to troubleshoot?  Is anyone else having problems connecting the NUC to an old LCD monitor?  Thanks in advance.

I purchased Intel NUC8i7HNK several weeks ago and I have updated the original BIOS to version 40 using F7 method. The process was successful and the BIOS version is HNKBLi70.86A.0029.2018.0222.1606.

Today I want to use the same method to update to version 44. But the update process cannot complete after the system restarts. Below are my detailed steps.

1. Download the BIOS file from BIOS Update [HNKBLi70.86A] and save it to the USB disk.

2. Restart the computer and press F2 to enter the Intel Visual BIOS.

3. Press F7 to start the BIOS update process. In this step, the Intel Visual BIOS needs to locate the BIOS file saved in the USB disk. After the BIOS file is found and then click "Yes" to confirm the update.

4. Restart the system and then my problem appears: the LCD display remains black during restart and no any information, e.g., boot menu or errors in the display. The system totally gets stuck and cannot boot further. Only the blue and green LED lights in the front panel are on. I have waited for a long time and the system still had no any response.

I have also tried to remove the yellow BIOS jumper to recover the BIOS, but the same phenomena as in step 4 happen. I have no chance to choose the boot menu at all. I am totally confused. Does anyone know what has happened and how to solve the problem? I appreciate you very much if you could provide any tips or share your experiences. Below are the OS and hardwares:

OS: Windows 10 Pro, updated to 1803.

Hardwares: Samsung SSD 970 Pro 512 GB, Kingston HyperX 16GB DDR4 2400MHz Memory.

I am getting this error when i visit certain sites or use Steam: "The system was hibernated due to a critical thermal event."

All the drivers and BIOS are updated.

I just disabled Boost in the BIOS, but its still happening.

The system was hibernated due to a critical thermal event.

Hibernate Time = 2018-01-28T06:47:51.992734900Z            

ACPI Thermal Zone = \_SB.PCI0.LPCB.H_EC.TZ0            

_HOT = 200K

Amy recommendations?  This thing is brand new.

Today morning I found my NUC power LED lighting blue, not sure what woke it up.
But switching the TV to NUCs HDMI didn't work, it said something like the device is not connected.
So I had to power off the NUC by pressing the power button for 10s or so.

After that I could only see:
Checking media presence.......
No booting media present (or similarly)
... whenever I tried to power it on.

After entering the BIOS I could see just 2 Network booting options, nothing else.
Under the Devices\SATA I could see my SSD.
Under Devices\PCI it said M.2 Slot Not Populated.
In the RST config on the PHYSICAL DISK INFO screen I could see the option "Reset to non-optane", which I was affraid to use before I do a backup image of my SSD. Below this option there was also details about my SSD.
All were fine but the Status said "Disabled" and Controller Type was AHCI, which is strange because the Devices\SATA screen says RAID and not AHCI.

I wanted to do the disk image on the NUC, but it never saw the SSD while being conected to SATA, so I have decided to remove it and use a USB2SATA cable and did the image outside NUC on other PC.

When I came back after half an hour to NUC and mounted the disk and attached the power again, it booted to windows with no issue.
Only issue is that the Intel Optane Memory app says that my system is ready but no Intel Optane memory modules were detected.

In the BIOS I can see an entry "UEFI:SATA:PORT1:Windows Boot Manager:PART1:OS Bootlo..."
Under Devices\PCI it still says M.2 Slot Not Populated.
There is no more the option "Reset to non-optane" in the RST config on the PHYSICAL DISK INFO screen.
Status now says "Non-RAID" instead of "Disabled".
Conroller Type is still AHCI.

What could be wrong?

thanks for any hint

LH

Hello everyone.  I have searched and read just about every post I can find about problems booting from USB sticks, but I can't seem to solve the problem on my Nuc.

Specs: Nuc Box says NUC5i3RYK; Bios says "Desktop Board NUC5i3RYB"; Bios Version: RYBDWi35.86A.0369.2018.0305.1050 (latest); 8GB RAM; M.2 SSD.  Machine boots just fine from the SSD and operates normally.  But booting from a USB stick is a different matter.

In BIOS, both UEFI and Legacy boot are enabled; Under boot conf, USB and OPTICAL Boot devices are checked; secure boot is disabled.

When I plug in a USB Thumb Drive to boot from (Linux, Acronis Backup, Spinrite, etc), I get NO legacy boot options on the F10 screen.  The drive will appear as a UEFI device: "UEFI  :  USB  :  UEFI  :  USB  :  USB DISK 2.0 PMAP  :  PART 0  :  OS Bootloader  : PART 0".  If I select that, I get about a half second black screen, then I'm returned to the F10 boot options screen to try again. I have confirmed that all the thumb drives I have created will boot okay on another machine, so the drives appear to be okay.  I can, however, boot from a Legacy USB CD-ROM drive without issue.

Also, when in BIOS, no boot drives show under the legacy screen, even when one is plugged into the USB port.

I have toggled just about every setting I can find in the bios that relates to booting or to USB. I have also tried the USB sticks in every USB port on the Nuc.  I have also done an F9 Bios reset to defaults without any success.  Can anyone steer me in a good direction on this?  Thank you in advance...

So, I just ordered an NUC8i7HVK, and would like a second power brick to save lugging it around all the time (home<-->office)...

No love at Intel® NUC Spare Parts yet :-(

From review pics I see the NUC comes with a Lite-On brand power supply, model "PA-1231-12".

The Technical Product Specification states that's a 19.5v/11.8A (230w) power supply with a DC "barrel" style plug having 7.4mm/OD 5.0mm/ID shell (ground) and inner 0.8mm (19.5v) contact.

So, the question then becomes, where to get one?

I can't find anyone selling identical Lite-On power supplies directly online?

There seem to be a variety of laptops using similar power supplies. It's worth noting that Lenovo uses a "PA-1231-12LA" (note the additional "LA" on the end) model with an incompatible square plug.

Interestingly, the tech spec also states:

The kit has a power sensing circuit that Manages CPU power usage to maintain system power consumption below 230 W. It is recommended that you disable this feature (via BIOS option) when using an AC-DC adapter greater than 230 W.

Which makes me wonder if trying to find one of the 280w power supplies MSI specs for their gaming laptops might yield a performance increase (at least for a burst until you hit the TDP wall)?

Anyhow, searching Amazon yields an HP branded one ("HSTNN-LA12"), and one from Delippo, so I'm wondering if I should give one of those a shot?  I just want something reliable that won't fry my NUC, but the marketplace for these things sure is sketchy :-(

Hi

Foxgo was only working partially until around November 2017 time.  it would frequently give the error "content not available" after watching for a random time.

I have other devices like a Iphone & HP i7 laptop that work fine within the same network (100mbs cable connection)

I've been through Foxtels troubleshooting many times and just about tried everything, but what happens is, live tv or catchup work for about 1 min, then I get that message.  I read on these forums user CitezenNUC also having similar issues.

Im connecting via HDMI to a samsung TV.  Maybe I should try plugging in a monitor see if I can reproduce CitizenNUCs issue where it only doesnt work with a TV and works ok with a monitor@.

My NUC is fully up to date with latest BIOS & gfx drivers installed in Win 10x64.  i've tried rolling back the gfx driver & uninstalling the last 2 Win 10 updates & completed clean reinstall of foxgo 1000's times, but have the same issue.

Please help!  I note that CitizenNUC thread is closed "assumed fixed" which isnt very helpful.  If that one is fixed, can you pls reopen and post fix details?  or maybe they just gave up?

thanks

Hi,

Just bought an Intel NUC7i7DNKE & Samsung 970 Pro 512GB NVMe SSD.

I'm not getting the advertised seq. read performance of 3,500MB/s... fastest that I can achieve is 1.8GB/s (about 50% of the performance)

Installed Windows 10 Home (fully updated)

Updated Bios of NUC to latest version 047

Installed Samsung NVMe driver

SSD came already delivered with latest firmware

M.2 slot seems to be using PCIe 3.0 using 4 lanes (displayed in BIOS & Samsung Magician)

Any idea what might be wrong with the system? (I also tried Linux, same problem -> max throughput 1.8GB/s)

Cheers,

Werner