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DC3217IYE does not recognize keyboard neither mouse

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Hi,

 

Very worried about this problem.

 

The Nuc does not recognize the mouse neither the keyboard (even during the boot), so I am not able to press F2 in the keyboard for BIOS settings.

 

If the NUC does not recognize the usb devices even during boot process is it very likely to be a Hardware issue??

 

I bought the unit one week ago and it worked fine until now

 

Anyone ran into this problem?

 

I am very worried because It seems to be that the problem is in the motherboard.

 

thanks for reading


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