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NUC6CAYH screen turns black for a second

August 8, 2017, 7:36 am
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Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

  • lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
  • I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
  • Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

 

Thanks in advance and excuse my english.

 

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Intel NUC7i3bnh HDR support

April 21, 2017, 4:16 am
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Hello!

 

Is HDR support in windows 10 creators update supported for this model?

 

I cant find anything to activate it? In the HD control panel i cant change color depth and so on..

 

Do we need graphics driver with WDDM 2.2?

 

Kind reegards

Jake

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Serial numbers?

November 14, 2017, 8:12 pm
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I've seen a couple posts on here about the serial number being blank. Has anything changed in regards to inputting the serial in any other way then by editing it through the EFI shell? how can one do this at scale? I love these machines (we've one off a couple of them) and want to deploy many more, but this serial number is a requirement for inventory.

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NUC7ixBN Screen Flashing (screen turns on and off) when using 4K resolutions

August 2, 2017, 4:42 pm
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Hi all,

 

We are aware of this issue and a bug was opened a couple weeks ago.  The developers/engineers are working on finding a solution and I will post any updates and/or solutions here.

 

Thank you for your patience.

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DE3815TYBE BiOS version 0015: Export and import of profiles does not work?

October 25, 2017, 12:02 am
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Hi,

 

If I try to export and import the bios settings as an profile on a usb stick all saved settings are lost. Is there a bug in the bios version?

 

Thanks for the help!

 

Andreas

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NUC7i3BNH Audio Drivers not working

November 8, 2017, 12:39 am
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Mouse Lagging NUC7i3 BNH win10

October 6, 2017, 5:40 am
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hello, on my new NUC the mouse is lagging, i tested several mouses usb, tested bluetooth

mouse, updatetd drivers so far it works, no positiv result.

Please help, my motherlanguage is german

 

 

Thanks a lot best regards

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NUC6i7KYK unable to boot with Intel Turbo Boost enabled

November 15, 2017, 5:09 am
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Hey everyone,

 

I've RMA'd a NUC after having spent way too much time to figure out why it was unable to boot.

I just received a new unit and am facing the same problem, the NUC is unable to boot Win10 when Turbo Boost is enabled in BIOS. If it's disabled everything works as expected.

Latest BIOS update done (0050). Also I seem unable to downgrade to 0041 (was shipped with that BIOS) via Power-Button BIOS Recovery (F4).

 

Is nobody else facing this issue? I can live with Turbo Boost disabled but since it's technically the highend NUC I'm not sure whether I should accept this.

 

Thanks!

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How do I set up an IR device to wake my NUC?

November 5, 2017, 1:37 pm
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The title pretty much says it all. I can get my Inteset 422-3 to control my Media Portal software but I have no clue how to get it to wake the computer or control it in any way.

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NUCi3RYH UEFI USB boot incorrectly detecting device

January 10, 2017, 8:49 am
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I work with several NUCi3RYH's. I was using one of them to build a master Window 10 image using audit mode/sysprep. I have 2 USB flash drives and an external USB hard drive that I use in this setup. One flash drive is the Windows 10 installation media, the other flash drive is bootable media for the disk imaging software I use, and the external hard drive is where I store the images. My NUCs boot in UEFI mode. Last night while attempting to reinstall Windows I noticed that the my Windows install flash drive was being detected as the imaging flash drive. The Windows install drive normally shows up in the boot menu as "Lexar USB Flash Drive 8.07". But this time it showed up as "JetFlashTranscend 8GB 8.07" which is my imaging flash drive. No other USB devices were connected except my Windows install drive (Lexar) and my Logitech wireless keyboard/mouse dongle. If I try to boot from it anyway the screen flashes black for a split second like it fails to boot and then comes right back to the boot menu.

 

It might seem like it is a problem with the Lexar flash drive but I can take it to my other NUC's or other computers and it is detected with the correct ID and boots as expected. Even more strange is that if I boot with both flash drives connected the Transcend will appear as normal but the Lexar will then be detected as my WD Passport which is the external HDD that I use to store my images. If I try booting with all three drives connected then The WD Passport shows in the menu and two instances of the Transcend show up as well. One of them will boot with the imaging software, the other one (clearly the misidentified Lexar) will cause the screen to flicker and come back to the menu. If I boot in legacy mode the drive will show up with the right label but it can't boot because the drive is setup only for booting in UEFI mode. If I boot in mixed mode the drive will be listed twice, one in legacy mode with the correct lablel and one as UEFI with the incorrect Transcend label. If I boot into Windows all devices are detected properly. This issue occurs regardless of which USB port I connect the drive to. This issue seems isolated to UEFI mode on this particular NUC.

 

I have tried restoring to the BIOS to factory defaults and I have updated the BIOS to the latest version (0361). Nothing changes. Previously it was running BIOS version 0356 when the trouble started.

 

Can anyone help me figure out what is going on here?

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SkullCanyon GPU Instability

November 12, 2017, 5:00 am
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Hello,

 

So I've been running my Skullcanyon as a linux server for almost a year, so far so good. However I moved to another server, and decided to use the skulcanyon as a living room PC. As a server previously, it was used for encoding movies and transcoder, which put the cpu at 100% all the time, however as a living room PC, I installed Steam and started playing some games and the NUC kept crashing (freezing or power off)
It went for days to figure out the problem, including for the fact that I'm using Patriot 2666mhz ram which is incompatible, so I went ahead and bought a Crucial 2133mhz ram. The NUC kept crashing, I reinstalled the OS and updated the bios, and it still crashes randomly on GPU load especially benchmarks. As a last resort, I thought that heat could be an issue and went undervolting the CPU and GPU, CPU was at -80mv, it ran cooler and stable on stress test but the GPU crashed immediately, and then I thought doing the opposite for the gpu would work, I started with small increments of increasing the GPU slice and unslice voltage from stock, it kept crashing till i reached +0.09v offset, no crash but artifact so I increased it to +0.1v and it has yet to crash.

 

So the TL;DR, GPU has been perfectly stable on tiny over volt, do I have a lemon? Is it safe to keep it at this current setting? At the time of the post I'm still running Heaven benchmark in loop for almost a day (~22hours) and it hasn't crashed yet.

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NUC6i7KYK media playback crash

July 25, 2017, 12:26 pm
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Hello

 

I just got the Skull canyon nuc 3 months ago. I've had been using the NUC D54250wyk since 2014 with no issues.

 

It's connected to a Pioneer SC-LX73 reciever (via HDMI).

My tv is a Sony kdl-65hx920.

 

Using windows 10 pro x64 with all the latest updates.

Using the latest bios and graphics drivers(both updated yesterday)

 

The skull canyon nuc i have has severe issues with media playback for some reason. I have this issue both with kodi and mp-hc(with madVR).

At at random point in a movie or tv show the whole machine just locks up with the image frozen and the sound looping. The only solution is to hold the power button on the nuc untill i shuts off.

 

I've also had this happen if i try to play games on it.

 

Is there any way to figure out why this happens?

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Remote Keyboard app problem after Windows 10 (or BIOS) update

November 14, 2017, 9:38 am
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I have a NUC 7I3BNH (Win 10) connected to my 4K TV as  media PC, and have successfully used the Intel Remote Keyboard application on an android tablet for over six months with no problems. Recently the PC updated Windows and the BIOS (BIOS Version 0054), and I can't use the 'mouse' or 'keyboard' to input the PIN.

 

After boot up, the mouse controls the cursor, and clicking on the first screen brings up the log in screen asking for the PIN.  The mouse and cursor is still working on this screen, but the PIN textbox will not accept any input. Clicking on the restart/power down icon in the lower right corner responds to mouse input. And of course, if I plug in a USB keyboard and mouse, I can input the PIN and continue on.

 

Uninstalling the app on the PC and tablet and installing latest versions of software (as of 11/14) make no difference.

 

I *assume* that this is a software incompatability between Windows/BIOS and Remote Keyboard, but was wondering if anyone else had seen this problem.

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Serial numbers?

November 14, 2017, 8:12 pm
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I've seen a couple posts on here about the serial number being blank. Has anything changed in regards to inputting the serial in any other way then by editing it through the EFI shell? how can one do this at scale? I love these machines (we've one off a couple of them) and want to deploy many more, but this serial number is a requirement for inventory.

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'Mode not supported please change the resolution on your input device'

November 9, 2017, 4:59 am
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After installing the latest Windows 10 update 1703, I get the message 'Mode not supported please change the resolution on your input device'. I am unable to use my Intel® NUC Kit NUC7i5BNH used with a Samsung TV. Is there a new graphics driver that I need?

I see there are lots of others with similar issues.

 

Regards Steve

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ACPI BIOS Warning (bug): 32/64X length mismatch in FADT/Gpe0Block: 128/32 (20170531/tbfadt-603)

November 15, 2017, 3:21 pm
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How are the chances that DE3815TYKH, BIOS TYBYT10H.86A.0054.2016.0929.1501 09/29/201 booting Linux 4.13.12-1-ARCH warning:

 

[0.000000] ACPI BIOS Warning (bug): 32/64X length mismatch in FADT/Gpe0Block: 128/32 (20170531/tbfadt-603)

 

as well as:

 

[0.465769] efivars: duplicate variable: Events-b452fd8a-c9ca-4764-977e-59d839dd861b

 

are resolved in/by latest firmware revision 0061?

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GPU Driver 15.60.0.4849 for KBL NUC?

November 8, 2017, 9:23 am
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Is the HDR launch driver : Download Intel® Graphics Driver for Windows* [15.60] compatible with the KBL-U NUCs?

 

It installed fine on a Shuttle DS77U (KBL-U Celeron), but, indicates incompatibility on the NUC7i7BNH (KBL-U NUC).

 

Unfortunately, only the NUC7 has the HDMI 2.0 ports that I want to test out the HDR capabilities with.

 

Any insight from the folks at Intel would be helpful.

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Unsupported signal. Check device output

October 4, 2017, 1:24 am
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New NUC7i7BNH system with 32Gb Optane Memory, 16Gb RAM, 1,5Tb HDD.

 

I am trying to connect system to Sony Bravia TV via HDMI cable/port.

For first week of using the system I had no problem connecting to TV.

Late last week, following either a Win10 update and/or Intel BIOS update, I have not been able to connect to TV.  Now, after POST,  I get a black screen with error display - 'Unsupported signal. Check device output.'

I am presuming it is a problem with BIOS as computer doesn't even get to point of loading operating system.

 

Do I need to roll back to previous BIOS or is their a new BIOS fix?

 

Thanks,

David Sanderson

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USB sound driver missing

November 15, 2017, 7:05 pm
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My NUC6i5SY (Windows 10) has been stable for a long time. A month or so ago I updated the graphics drivers to try to get 192/24 bit sound working (I can't) and since then every week or so the USB sound driver goes missing. So no sound out of the DAC or speakers. I've no idea why it goes missing, it doesn't coincide with a Windows Update or anything.

 

To get the driver back I've been reinstalling the graphics driver package (15.47.2.4815 etc) and usually it comes back.  Except the last few re-installations it hasn't come back. So now no sound.

 

I guess I have 2 questions:

- Does anyone have any idea why it keeps going missing?

- And how I can get it back?

 

I’m not particularly technical so I could be doing something obvious wrong.

Thank you, any help appreciated...

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Mouse Lagging NUC7i3 BNH win10

October 6, 2017, 5:40 am
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hello, on my new NUC the mouse is lagging, i tested several mouses usb, tested bluetooth

mouse, updatetd drivers so far it works, no positiv result.

Please help, my motherlanguage is german

 

 

Thanks a lot best regards

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