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NUC6CAYS NIC dissapearing

October 4, 2017, 12:30 am
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Hello,

 

I have an issue with multiple NUC6CAYS NUC's.

I have 12 of those running as video playback devices.

Now I started to notice that in seemingly random intervals the NUC's completely lose their ethernet connectivity.

When checking the player it looks like the NIC just disappeared, it is nowhere to be found in the windows device manager or in the network adapter settings.

The only solutions I have found so far is turning off the device for approx. 10min. and restarting it. Normal reboots without the waiting period don't work.

Since these devices are deployed in a professional environment this is not a solution.

 

Hopefully there will be a solution for this soon.

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NUC6CAYH - Is my RAM compatible?

August 19, 2017, 11:39 am
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I bought 2 x 2GB RAM from Amazon:

 

https://www.amazon.co.uk/gp/product/B008PK0A1Q/

 

However, when I first booted up it said the RAM in slot 1 was unsupported. I'm now getting a message that both RAM sticks are unsupported:

 

 

Unsupported 1Gb / 2Gb density detected on both SODIMM slots. System instability or data loss possible.

 

Please replace with SODIMMs with 4Gb or higher density. Continue (Y/n).

 

 

 

I think it's saying that each slot has to contain a 4Gb stick minimum - is my assumption correct?

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Intel NUC7I5BNK Windows Shrink after the compter sleep

November 16, 2017, 8:54 pm
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After few weeks use and test of 4k60Hz video output over HDMI2.0 on my NUC7I5bnk, and after updating all the driver and BIOS using Intel Driver & Support Assistant, I still have problems with my open windows, some open windows shrink to small windows and position will be moved to top left corner when NUC goes to standby mode. Please see screenshot attached.

 

I was quite surprise of the problems because it never happened in the past in the other computers that I have. I thought that Intel was a good and reliable brand, and I feel otherwise now.

 

Please some one advise how to solve this problems.

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'Mode not supported please change the resolution on your input device'

November 9, 2017, 4:59 am
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After installing the latest Windows 10 update 1703, I get the message 'Mode not supported please change the resolution on your input device'. I am unable to use my Intel® NUC Kit NUC7i5BNH used with a Samsung TV. Is there a new graphics driver that I need?

I see there are lots of others with similar issues.

 

Regards Steve

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NUC NUC6i5SYH and Ethernet diodes

November 26, 2017, 9:50 pm
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Hello everyone,

When my NUC is off I always have a diode of the RJ45 plug that stays on.
I can not find anything in the bios for the disabled.

Do you know if there is a solution?

Thank you

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NUC6CAYH screen flickers /turns black

July 30, 2017, 9:56 am
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Hi!

 

I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.

This happens almost every minute. The NUC is hooked up to a display via VGA (resolution: 1920x1080@60 Hz). I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).

 

I have Windows 10 installed with the latest updates. The BIOS version is AYAPLCEL.86A and I applied this HDMI firmware update: Download HDMI 2.0 Firmware Update Tool for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN, NUC6CAY .

I have also installed the latest graphics drivers (15.46.2.4729) but I got the same problems with the previous drivers.

 

Any workarounds? Thanks in advance!

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Intel NUC 7i3BNK boot issue after changing graphic memory size in bios

November 22, 2017, 3:24 am
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Hello,

 

I'have an issue with the new intel nuc 7i3BNK received one week ago.

I work with intel nuc kit for several years (since the nuc 3217IYE) and I have configured several thousand.

But since the nuc6i3, i'm facing several issue when i modify the graphic memory size in the bios.

For an example, if this setting is not set by the default value, it won't boot via PXE. that why we didn't qualified the 6i3 and we choose to work with the 7i3 after the 5i3.

 

This morning i received 10 new 7i3BNK.

I plugged the ssd and the memory (the same as the 150 nuc kits donE recently), i applyed the w10 LTSB image disk and i configured the bios to increase memory graphic.

 

the memory used is : Transcend 4GB 2133 MHz TS512MSH64V1H Intel Validated

 

the bios have not the same version as the old nuc7i3bnk produced. This morning it was 046.

The bios values are not the same as usual under Devices>>Video>>video configuration

 

I can set :

IGD minimum memory to 32Mb to 1Gb

IGD aperture size : 32 to 1,5 GB

 

So i have set up the nuc as usual :

IGD minimum memory to 1024

IGD aperture size :1024

 

The nuc didn't boot after that (power button blink)

I had to flash the bios to the latest version (054) with the jumper trick to boot.

But in the bios the video configuration it's still not the same as the last time...

 

IGD minimum memory to 32Mb to 64Mb

IGD aperture size :128 to 1024.

 

I did it on another one and the values are not the same as the previous one :

IGD minimum memory to 32Mb to 64Mb

IGD aperture size :128 to 2Gb

 

i'm very confused about this, did someone encountered the same issues ?

Does intel knoow about this ?

I need the abilities to set 1024mb minimum and 1024Mb aperture in the vidéo configuration.

 

Thank for your help.

 

xavier R

 

 

 

 

 

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NUC5i7RYH CMOS battery / time resets / no bootable device

November 28, 2017, 12:50 am
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HI,

 

I have an NUC5i7RYH which has woked perfectly for almost exactly 2 years. All updates have been applied. It now has these issues.

 

1. First boot in the morning and I get the following.

 

a. A message "No bootable device" (although not every time). Sometimes I have to powercycle the device several times before it will boot.

 

b. The clock time on starting Windows 10 has slipped back by a few hours.

 

 

I have replaced the CMOS battery twice (I thought maybe the first one was also defective). No improvement.

 

If I do not unplug the power overnight, then it boots normally.

 

Help!

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nuc7i3bnh With Optane

November 28, 2017, 1:51 am
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Just got my nuc7i3bnh but unable to get it to start so I can install windows. It has an Seagate ST1000LM048 1TB BarraCuda 2.5" SATA3 5400RPM Laptop Hard Drive and a Intel Optane 16GB M.2 Memory Module installed. But it just flashes three times stops repeats a few times and then beeps like the memory error code? Do I need ram as well as the Optane installed in the system?

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NUC5PGYH HDMI image/video problem

November 4, 2017, 3:55 pm
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Hello.

I just got the nuc from the title a day ago and today i set it up connecting it to my tv. I noticed a weird problem with the hdmi. Sometimes when i change the source on my tv to another hdmi and then switch back to the hdmi where the nuc is i have an image which is only a white noise video. I am attaching a picture of it. After a few reswitches it gets normal. If i dont reswitch the screen keeps flickering between no signal, that white noise stuff and nothing shown with the message that the resolution is not supported. If i start the nuc and i have the tv on that hdmi source from the start everything is ok. Same after it starts working. The problem occurs just if i switch sources while nuc is on or i start the nuc and i have the source on tv on another one and i switch to the nuc at a later time.

Any idea what might be happening?

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DE3815TYBE BiOS version 0015: Export and import of profiles does not work?

October 25, 2017, 12:02 am
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Hi,

 

If I try to export and import the bios settings as an profile on a usb stick all saved settings are lost. Is there a bug in the bios version?

 

Thanks for the help!

 

Andreas

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NUC5i7RYB freezes streaming video with any browser

November 27, 2017, 7:35 am
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Hello,

 

With Mozilla dropping NPAPI support in the latest version I lost the last browser that would stream video without freezing.(netflix, france24.com/en youtube,...).

Right now my NUC is a very expensive brick.

 

I have to run for now the Extended supported Firefox Release to be able to stream anything, but this version is plagued by image stuttering and poor video quality.

 

As I mentioned in the title, with any browser - Edge, Chrome Mozilla- once I click on the icon to start streaming, the NUC unit freezes completely and the cpu fan starts running at full speed.

The only option I have left is to hold down the power button to stop it.

When I browse the os event log I do not see any meaningful critical message for hw or sw.

 

NUC is the worst platform the big Intel came up with.

 

With any other PC, laptop or tablet in the household I do not experience any of this issues.

 

If you could help me, here is the system info:

Note: all drivers are up-to-date

 

 

Intel System Identification Utility Reference Number: 0407 1718

Date Created: Monday, November 27, 2017 7:01:39 AM

ADVANCED

Collapse/Expand SYSTEM INFORMATION

Computer Manufacturer     Intel Corporation

Computer Model     NUC5i7RYB

Operating System (O/S)     Microsoft Windows 10 (build 16299), 64-bit

Operating System Build (O/S)    16299

Operating System (version)     10.0.16299

O/S Language    0409

System RAM     8.0 GB

.NET Framework Version    4.6.2

CD or DVD Device  

System Hard Drive Overview

System Total Storage Size:    1.0 TB

Physical Drive    0

Maker 

Model    HGST HTS721010A9E630

Bus Type    SATA

Physical Drive    1

Maker 

Model    Samsung SSD 850 EVO M.2 120GB

Bus Type    SATA

Solid State Drive Firmware Version    EMT21B6Q

Local Disk D:\    931.4 GB

Used space:    5.4 GB

Free Space:    926.0 GB

Local Disk C:\    110.8 GB

Used space:    30.4 GB

Free Space:    80.5 GB

Memory Detail

Total Physical Memory    8.0 GB

Available Physical Memory    3.9 GB

Total Virtual Memory    2.0 GB

Internet Browser [101]    Internet Explorer

Internet Browser Version [101]    11.64.16299.0

Internet Browser [102]    Firefox

Internet Browser Version [102]    55.0.1

Collapse/Expand GRAPHICS INFORMATION

Graphics Product [1]    Intel(R) Iris(TM) Graphics 6100

Graphics Driver Version     20.19.15.4624

3D Acceleration    Yes

Hardware Transform & Lighting Support     Yes

Video Memory    4.0 GB

Vertex Shader Support     5.0

Pixel Shader Support     5.0

Microsoft DirectX* Version     11.0

Current Graphics Resolution    1920x1080

Current Color Depth    32 Bits Per Pixel

Collapse/Expand MOTHERBOARD INFORMATION

Manufacturer     not detected

Model     NUC5i7RYB

AA Number    H73774-101

BIOS Vendor    Intel Corporation

BIOS Version    Intel Corporation RYBDWi35.86A.0367.2017.0929.1059

BIOS Release Date 

System Memory    8.0 GB

Sound Card    Realtek High Definition Audio

Collapse/Expand PROCESSOR INFORMATION

Manufacturer    Intel

Model     Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

Intel Processor analysis tools    Intel Processor analysis tools

CPU Speed    3.1 GHz

Link to Processor Specification    Link to Processor Specification

CPU Revision 

CPU Type    00

CPU Family    06

CPU Model    3D

CPU Stepping    4

Collapse/Expand WIRED NETWORKING INFORMATION

Wired Networking Product    Intel(R) Ethernet Connection (3) I218-V

Driver Version    12.15.25.6

Hardware IDs    PCI\VEN_8086&DEV_15A3&SUBSYS_20578086&REV_03

   

Collapse/Expand WIRELESS NETWORKING INFORMATION

Wireless Networking Product  

Driver Version  

Hardware IDs    *TEREDO

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NUC6i7KYK is WDDM 2.2 coming for this?

November 27, 2017, 7:03 am
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Is WDDM 2.2 version coming for Iris Pro Graphics 580 ?

 

Mixed Reality needs it and I don't want to buy new computer.

 

Jarmo

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Powerdvd HDR Audio solution

November 25, 2017, 12:34 pm
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Hi my fellow NUC friends,

 

I have finally solved the problem with Audio in HDR mode with Powerdvd ultra 17. If you read my previous post you can see that I had audio during the .4664 gfx driver but not with the 4771. When Windows got the fall update and Powerdvd also came with an update, I lost my audio. After that I did not use my NUC so much.

 

Today I was googeling and found this thread:

https://membership.cyberlink.com/forum/posts/list/63950.page;jsessionid=BF5F8A367CA3008F83D9A8FFF91F6061#291871

 

By using the procedure I got my sound back

during HDR mode. Finally!!! I need to mention, I did a full reinstallation of Powerdvd before i did this.

 

The directory map is wrong in the link. You need to copy the CLADR-file to this directory:

C:\Program Files (x86)\CyberLink\PowerDVD17\Common\AudioFilter

 

Seems like Intel and Cyberlink are not working togheter on solving this problem. Maybe there is some thread I have not found yet. But since it seems like I am the first to distribute the solution Cyberlink have now about quite a while, I expect Intel will send me a christmas gift. Not only for the solution, but for having a faulty product for almost 9 months. cvare

 

Ps. I did not get the side affects with the volume.

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Sleep mode. Loud noise from the speakers

November 3, 2017, 11:51 am
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Windows 10 Home NUC7i5BNH

There is a problem. :(((

In the sleep mode, loud noise from the speakers. The speakers are connected with USB and audio jack.

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Texture bug?

November 21, 2017, 2:27 pm
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I'm using a 3D graphic editor program that uses OpenGL.  After updating to the Skull Canyon NUC6I7KYK on 4 machines, this program is now having an issue.

 

Whenever we click a texture it changes ALL the textures in the 3D model to that texture.  Almost like the NUC has a graphics bug that is causing the most recent texture loaded to overwrite all the other textures for display.

 

I have downloaded the latest graphics drivers.  Anybody have any ideas?

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NUC NUC6i5SYH and Ethernet diodes

November 26, 2017, 9:50 pm
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Hello everyone,

When my NUC is off I always have a diode of the RJ45 plug that stays on.
I can not find anything in the bios for the disabled.

Do you know if there is a solution?

Thank you

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NUC 7i5BNH HDMI Audio is not listed as Playback device

November 28, 2017, 10:59 am
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Hello,

 

I have a NUC 7i5BNH running under Windows 10 64 bit and can not get the HDMI Audio to work on my monitors.

 

I have updated all drivers and can see that Intel Display Audio is listed in Device Manager under Sound, video and game controllers but it does not appear in the Sound control dialog.

 

I have both "Show Disabled Devices" and "Show Disconnected Devices" selected, but all that shows up are the Realtek devices connected through the audio jack.

 

I am running one monitor on the native HDMI port and one on the Thunderbolt port.

 

The Intel Display Audio driver is 10.24.0.1 dated 10/26/2017

 

The Graphics 640 driver is 23.20.16.4849 dated 10/27/2017

 

Windows is 10 Pro version 1703 Build 15063.726

 

I've tried uninstalling and reinstalling nd have updated the bios and hdmi firmware to the latest version.

 

Thanks,

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Question NUC6i5SYH / bios 063

November 28, 2017, 11:06 am
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Hello,

I have a NUC 6i5SYH
I just set up the latest bios (063)
There has been a change since. At the NUC front there is a blue diode.
With the old bios and at startup this diode was all the time blue.
With the bios 063 at startup it is briefly orange then changes to blue.

Is this normal?

If yes, what does the orange color mean?

 

Thank you

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NUC5i7RYH CMOS battery / time resets / no bootable device

November 28, 2017, 12:50 am
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HI,

 

I have an NUC5i7RYH which has woked perfectly for almost exactly 2 years. All updates have been applied. It now has these issues.

 

1. First boot in the morning and I get the following.

 

a. A message "No bootable device" (although not every time). Sometimes I have to powercycle the device several times before it will boot.

 

b. The clock time on starting Windows 10 has slipped back by a few hours.

 

 

I have replaced the CMOS battery twice (I thought maybe the first one was also defective). No improvement.

 

If I do not unplug the power overnight, then it boots normally.

 

Help!

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