Just bought a NUC6CAYH and installed Windows 10 Pro x64 a couple of days ago. A few minutes after Windows Update had installed the Intel graphics driver, the display connected through the NUC's VGA port started to turn black for a second or two every couple of minutes. During the Windows installation and before the box was connected to the Internet (and Windows was able to do updates), the problem did not exist.

To get rid of this annoying behavior, I started to look for updates and flashed the BIOS up to version 41 (from 38) and installed graphics driver 4849, which was just released a couple of days ago. Unfortunately, that did not solve the problem. I started searching this forum and found that many others are having the same problem. As outlined in other threads, this clearly is a Intel Windows driver problem. As others have tried, I installed Linux (Ubuntu 16.04.3) and I am not experiencing this annoying effect under Linux. So please fix this problem in your Windows driver - I specifically picked this box because of its VGA connector in support of my old monitor. It is shocking to me that a company like Intel is not capable to solve a driver problem that has been reported by so many so often for months.

Hello,

I have a NUC 6i5SYH
I just set up the latest bios (063)
There has been a change since. At the NUC front there is a blue diode.
With the old bios and at startup this diode was all the time blue.
With the bios 063 at startup it is briefly orange then changes to blue.

Is this normal?

If yes, what does the orange color mean?

Thank you

Hi!

I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.

This happens almost every minute. The NUC is hooked up to a display via VGA (resolution: 1920x1080@60 Hz). I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).

I have Windows 10 installed with the latest updates. The BIOS version is AYAPLCEL.86A and I applied this HDMI firmware update: Download HDMI 2.0 Firmware Update Tool for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN, NUC6CAY .

I have also installed the latest graphics drivers (15.46.2.4729) but I got the same problems with the previous drivers.

Any workarounds? Thanks in advance!

I've been searching on this for several weeks.

I used to use a bluetooth speaker with my NUC5i5RYH. It worked great. Somewhere in the last couple months the bluetooth settings for my computer have completely disappeared. Nothing in the device manager. I've searched online and at these forums and nothing has worked. I've uninstalled and reinstalled the drivers. I am at a loss. If you go to the control panel, my bluetooth speaker that used to be there is gone. There are no bluetooth setting to be found in the computer anywhere...

HELP!

I've downloaded the BNKBL357.86A.0052.EB, and run it.

It restrarts the system, but does nothing, the BIOS version stays the same.

Is there any other way to update the BIOS?

Thanks forehand,

Yuri

Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

• lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
• I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
• Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

Thanks in advance and excuse my english.

I've just bought the NUC so I don't have any previous experiences (benchmarks). I've made all driver updates including latest 42 BIOS. OS is Win10 Pro clean install.

One thing I noticed are slow USB ports. I've tried system SSD to USB, USB to SSD, USB to USB, and the max seq write is 40 MB/s.

I checked/verified BIOS settings, set Power options to High performance, I even re-checked SSD and USB drives but they work fine and fast.

Does anyone have an idea what's wrong? What are your USB speeds?

Regards,

Thomas

I have a NUC6i3SYH connected via DisplayPort and a Club3d active DP-HDMI adapter to my Samsung 4k TV.  When I try to play 4k60fps video taken from my iPhone 8, the video will often stop and then wait a few seconds before playing again.  It looks like the GPU is at 100%.  Is this NUC just not powerful enough or is there something I'm doing wrong?  I've tried using MPC-HC, VLC, Kodi, Plex, and the built in Windows10 Movie player and the only one that sort of works is MPC-HC.  Any help would be appreciated!

Hi everyone,

I've recently purchased a NUC7i3BNH and after installing memory and SSD I tried to connect to my Samsung UHD TV model UE55KU6400 and only got a black screen, no intel logo, nothing.

Then I tried to plug to my older Phillips TV and worked fine, installed Windows 10 and then tried to hot swap the cable to back the samsung and voila! Glorious 3840 x 2160 working just fine.

However, if I change source or turn off the TV and try to get back to Windows 10, I get a weird pink screen for a second and then a "No source" message from my Samsung. If i try to reboot the NUC, only blank screen again. The only way to get the screen back to the Samsung, is by doing the hot swap trick with the older phillips.

I'm no expert but I've spent the weekend learning about HDMI handshake issues and have tried updating all the drivers, the DEVCON trick and nothing works apart from hot swap. As that is not a practical solution I would like to ask if anyone can help.

Thanks!

Hi guys.

I hope someone can help me. My nuc 7i5 has worked with no problems so far. But all of a sudden when I try to start it up. The screen looks very weird. It shows the boot screen normally, but when it boots to Windows the screen Is split in half vertically. Bottom half is black and the top half is pixeled in coulour. Can't get further from there. Tried the HDMI cable in my Xbox with no issues.

Windows recently updated. Could it be a graphics driver and how do I fix it.

I have a very odd display issue with my NUC.

The display via HDMI works just n the monitors that I've tested, but when I plug it in, the dispaly will not work. By not work, I mean I see the BIOS boot up NUC splash page, but as soon as Windows loads, the screen goes a bit wonky. See the pic for details. Now, the ONLY way to get it to display on the TV, is to uninstall the video driver completely and use the Microsoft Basic Display adapter.

Here is some specific info on my environment:

• TV: Panasonic TC-P46G25 46-Inch 1080p Plasma HDTV (via HDMI)
• WIndows 10 Pro, 1709 build
• Using the NUC for a Kodi HTPC

I've tried using the Intel drives from the download center, using the MSFT Intel drives via Windows Update - no difference. Interestly, the display will stop working as soon as the driver is updated. In other words, if I uninstall the display adapter, then reboot - the diplay is fine. But as soon as the driver is updated - the display stops working.

Also tried using different HDMI cables just to see, but no joy. Also checked the driver settings (what output it's using) but can't find anything to help. I don't understand how the basic MSFT driver works but the Intel, manufacturer specific driver does not.

Any help or sugguestions would be great!

Thanks,

Rob

I work about 15 years in IT, mainly as a Windows server specialist, but also desktop support / integration and software testing.

Since they first came out, I've been using and recommending Intel NUC's, by now I've installed about 30 of them, mostly with very happy customers as a result.

About the NUC6CAYH..

Recently a client of mine needed some simple Windows 10 pc's with a VGA connection, so I installed 3x NUC6CAYH.

The NUC's have very different production dates, yet ALL of them have the same issue of 1-2 seconds of black screen, sometimes as much as every 2 minutes.

After trying everything (changing screens, changing cables, trying different BIOS versions, trying different graphics driver versions, ...), without any result, I discovered on this forum that a lot of users are experiencing the same issues.

An issue like this is not something I would expect in a 2017 product (especially coming from Intel).

The client bought new screens with a HDMI connection, only to find out this also gives flickering every few minutes, again, on ALL of them! (the screen doesn't go completely black as when using VGA, it's less severe, a kind of fast flicker).

Needless to say this is a very disappointing experience for both my client and me.  Not to mention the cost of troubleshooting, only to find out it's a faulty product.

This looks like a design flaw, I can't believe Intel is still selling these!

Probably only a few % of the people with this issue will find the way to this forum, so that means a huge amount of frustrated customers will hesitate to buy an Intel product again.

I'm sure Intel knows exactly what the issue is, they should, after all these months and probably thousands of these units returning.

So my question is:

To other NUC6CAYH (with Windows 10) users:

Is there anyone here who's problem was actually completely solved (Please specificy if you use HDMI or VGA) if yes, which actions did you exactly take?

To Intel support:

As this issue seems so widespread, please tell us what the root cause is.  If you're not aware of the root cause, please escalate this to the right engineers to troubleshoot.  My feeling is that this specific issue is causing damage to Intel's good name, not to mention the huge troubleshooting costs for all people still buying this product.

Is there an actual solution? Will the problem be 100% solved with a replacement from Intel?

Thanks!

How my Nuc is connected to my TV.

NUC------------>YAMAHA RVA3060 HDMI input#4.------------------------------> TV sony KD-55X9005A input 4.

I have a really strange behavior.

Plugged to my LG Monitor, I do see the flickering as well on my NUC6CAYH that a lot of us are complaining about.:

I also tried the NUC plugged on my TV as described above through My Yamaha receiver.

I do not see the flickering anymore, BUT when I start  or stop the NUC, My TV is switch automatically to HDMI1 .  The funny part is I have no cable connected on HDM1 ....   it is very easilly showable as it happens on ALL switch on/off.

REALLY strange.

Needless to say, all drivers are up to date. HDMI has been flashed to last FW.

WHAT IS THE PLAN TO GET DECENT HDMI BEHAVIOUR ?

Hello,

I have not definitively figured out my issue just yet, but at first glance it appears that one of my AC Adapters for one of my NUC6i7KYK NUCs may not be liking the battery output of my APC Back-UPS XS 1500 (Model BX1500G).

I have two identical NUC6i7KYK systems, both on the same model of APC UPS.  One is mine, the other is my wife's, in the same room.  I also have a third UPS which keeps my NAS and home network alive, in the case of a power outage.

What occurred:

- Yesterday morning at exactly 8:00am, all three UPS units attempted a self-test (I think).  I believe it happens every 2 weeks.

- The one holding up the NAS and network does fine.

- The one powering my NUC does fine, and I get the notification that the unit passed the self-test through the APC PowerChute app.  I was just doing some light browsing in Chrome at the time.

- My wife's NUC rebooted as if you had yanked the power plug and reinserted it.  She was in the middle of playing Warcraft at the time.

I immediately began checking her UPS.  Was the battery bad?  The UPS unit did not think so.  Was there a real power glitch and did I have the plug misinserted in a "Surge Only" socket?  Nope - it was properly plugged into a socket for battery backup.  When the system came back up, I manually ran the self-test and it passed (but we were not playing Warcraft, or running any heavy loads).

I'm beginning to wonder if the AC Adapter that shipped with these NUCs is sensitive to the "stepped approximated sine wave" output of these UPS units.  Is it possible that under light loads that they work OK, but under heavier workloads they fail and reset themselves?  Do these AC Adapters have active power factor correction?  This is sometimes a problem with the stepped sine wave output of some UPS designs.

I guess for a definitive test, I should run some form of heavy workload and then manually try the UPS self-test procedure again.  Warcraft is running full screen and that's not convenient or consistent.  Is there some form of Windows-based PC stress test I should try?

Thanks

Help, please?

Like the title of this question states, my November Windows (7, Pro, 64bit) Update is pushing as "Important"

a DRIVER: "Display Driver 20.19.15.4835 released in October, "published" (Ms never says WHO "published", or how "published" differs from "released")

and I cannot find that driver anywhere at Intel, even when I select "all Downloads" and "Any OS".

So I am not installing it without getting it from Intel.

I selected the Windows Update settings years ago, and maintain them, which are supposed to "Ignore" ALL driver software.

I am running otherwise fully updated Win7Pro64 on a NUC5i7RYH.

Any suggestions or comments would be appreciated, I am completely baffled by this one.

Mi

This forum really helped me out, so wanted to share my experience with CentOS7 install on a NUC7i5BNH using a USB Fob/key in case someone else can use it:

TL;DR: Switched from a junky USB 1.0 8GB fob to 'brand name' USB 3.0 32GB fob using same ISO CentOS7 image (installed with RUFUS), and it fixed my install problems and I was able to successfully run CentOS7 install from USB to my NUC (NUC7i5BNH).

Couple Key Points that really helped me:

1) I followed Intel instructions for updating my NUC BIOS using a USB fob.  Pretty easy and the tool def works letting you download the BIOS file locally, then using F7 at boot on the NUC, starting the BIOS update, and having it look for the BIOS update file you downloaded to the USB.

2) If you are creating your USB CentOS installer on a Windows machine, use RUFUS to make it.

2) This was my biggest hurdle....some people may swear this isn't possible...but this made mine work:  I tried repeatedly installing CentOS7 "minimum install" from a junky USB 1.0 stick I had made a month ago, and had SUCCESSFULLY used on a separate laptop CentOS7 install.  I had used this CentOS7 minimum install USB probably 6-7 times in the past month with no problems.  So...I used the same 8GB USB with the CentOS7 image already on there on my NUC. Installing on the NUC it would run the installer, but when it got to the GUI page of install where you choose your language, I would get random errors which would never let me continue the install.  Running a media check would result in "failed" but I was still able to use the USB to install on a test laptop, no problem.

So...for a more thorough test, I used RUFUS and overwrote the old beater 8GB USB with an UBUNTU install image I'd also used recently.  Using the same 8GB USB stick now imaged with an UBUNTU image using RUFUS I also get an error part way through the install (but it would start the install, just never would finish).

So...ultimately, for fun, I got a clean USB 3.0 32GB Fob, and installed the original CentOS7 ISO I already had, and after I did that, the install was flawless.

You can do checksum/tests to make sure your packages you downloaded are fine, and I did those sorts of things...so I'm pretty sure my old junky USB1.0 was somehow the problem on the NUC  (again, I used that USB on a crappy test laptop a lot recently and it worked fine instaalling CentOS7 minimum).   ...and moving to a decent USB that was USB3.0 seemed to fix everything.   Also (not that it matters) I tried this in front and rear ports of the NUC...and that had no effect (not that it would).

Happily humming along with CentOS7 on a NUC7i5BNH now.

Hope this helps someone avoid some wasted time.

I immediately updated the bios when I got my NUC, then installed UBUNTU on it.  It worked well and issuing the shutdown command powered the NUC down just fine.  I decided to wipe the drive and install Windows 10 on it. All the device drivers, chipset drivers, etc installed just fine. Then I went to restart the NUC from Windows.  It hung up with the power light still on and there was no video output on the screen.  I had to hold the power button down until is powered off.  Once I got it booted up, I issued a shutdown from windows 10 and again the screen went blank and the power button light stayed on.  I booted from a LINUX USB drive I have and tested shutting the NUC down and it worked just fine and powered all the way down so this is definitely a Windows 10 problem.

This doesn't seem like a big deal but it is when the NUC is setup as my HTPC and everytime Windows 10 applies and update and restarts (which I cannot stop from happening thanks Microsoft), the NUC goes down but doesn't come back up and none of my devices can access it and my family blames me for not being able to access our movies, pictures, etc.

Does anyone else have this problem.  Any suggestions on what to do?  I  even wiped the drive again and reinstalled windows but didn't manually install / update any drivers or let Windows install any update and the problem was there from the get go.

Hi,

After purchasing a NUC7i3BNK for my aunt as a desktop replacement (only some light internet and office work) I installed the NUC on my LG IPS277l (1920x1080) via HDMI. No issues so far.

Unfortunately when installing the NUC at my aunt's screen (a Dell professional 2009W 20" screen with DVI-D and VGA connections) on the NUC's HDMI port with a HDMI to DVI cable the screen starts flickering in certain circumstances.

After some troubleshooting I noticed it only occurs so far on the 1680x1050 resolution (59 or 60hz doesn't make a difference) which is the recommended resolution for this screen. When setting the monitor to a lower resolution it doesn't occur so far.

I believe after reading the forum topics about screen flickering/dropouts that it is a driver related problem, since on other resolutions everything is ok so cables etc. should be fine.

I have already installed the most recent bios (0052) and updated the nuc to all the most recent drivers via the Intel Driver & Support Assistant. Then I tried the recommended older display driver in the main screen flickering topic (4771) and the HDMI 2.0 firmware update, but the flickering is still there.

(just to be clear, the screen stays ON all the time, it just glitches so no black screen on/off as reported with some 4k monitors)

I have uploaded a video of the problem:

NUC7i3BNK screen flickering - YouTube

Hope there is a solution for this problem, thank you in advance for looking into it.

Mik

Hello to All.

This discussion serves as an official bug report submission for the Intel HD Graphics Driver concerning  the NUC6CAYH kit.

This issues has been described before by MannT in this NUC6CAYH - Problem with HDMI 60HZ on HD TV question that remained unanswered, since MannT decided to give up on the product.

MannT describes the issue very clearly in his question. If I can add something to his description would be that this "interference" he describes happens every few seconds and becomes utterly annoying after a couple of minutes. This is a total deal-breaker.

The issue is also present using lower resolutions and even higher refresh rates, e.g 1280x1024@75Hz. It seems that irrespective of the resolution if the refresh rate is higher that 50Hz, the issue manifests itself.

I have spent the last 8 days (since I first bought the nuc) trying to troubleshoot this annoying issue and determine whether this is a hardware incompatibility and therefore I needed to return the product, or a software issue that could eventually be resolved.

I have used different HDTVs/Monitors, namely: UE55B7000WW and LT32E310EX. Both exhibit the issue in every different HDMI input of each and using various different HDMI cables including HDMI 2.0 certified cables.

I have updated the BIOS to the latest 0040 firmware. The issue is still there.

I have updated the LSPCON firmware from 1.60 to 1.66. The issue persists.

I have also used different power supplies to power the NUC (12V DC 75Watt Max) with the said issue stil persisting.

I am running windows 10 x64 enterprise and all drivers are up to date and were downloaded from intel's website.

EVERY other computer I own can do 1080p @60Hz using the above mentioned HDTVs/monitors without any issues.

The NUC6CAYH is advertised and sold as ABLE to do 1080p @60Hz, hence the workaround of running my refresh rate @50Hz is completely out of the question.

Anyway, as I mentioned I am not here to accept suggestions from people on what to try next. I wasted enough time and I was lucky enough to pinpoint the problem to the Intel Graphics Driver. Therefore, I am here to submit this as an official bug report and hopefully have Intel's engineers reproduce, acknowledge and eventually fix the issue in one of the upcoming driver releases.

My NUC remains issue free when I use Graphics Drivers up to and including 21.20.16.4590.

As soon as I update to any newer drivers (starting from 4627 up to and including the latest 4729) the issue appears. I did not bother to test 4614 as it was a beta driver and I was not interested in using a beta driver anyway. So I do not know if 4614 has this issue or not.

In case Intel refuses to acknowledge this issue as a graphics driver bug, I would like to know ASAP and in writing as I want to return this product as defective and not get charged any restocking fees etc. I am happy with the unit as far as everything else is concerned, but there is no way that I am going to keep it either using an outdated driver or at a lower refresh rate than what the product was advertised and sold as. I am sure that Intel will choose to stand by its products and not lose another customer as happened already with MannT.

If Intel has another process in place for submitting driver's bugs, I'd be happy to follow it as soon as you let me know about it.

Please do not close this discussion unless an official acknowledgement or denial of the issue as a driver bug is given by Intel.

Looking forward to a very prompt resolution of this problem.

Regards,

KP.

I've installed on a NUC7i7 with M.2 SATA3 64Gb ubuntu 16.04, it's work.

I put the M.2 SATA3 in another IDENTICAL NUC7i7 but doesn't boot...

I put the M.2 SATA3 on the previous and boots..

Why?