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Problems with Distributor supplied Team Elite 8Gb DDR4 SoDIMM and BIOS 63

May 21, 2018, 8:46 pm
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Just letting you all know I just had an issue with the new BIOS 63. The system shipped with 61 and we always upgrade to latest before shipping. BUT.

 

The system was working perfectly. Immediately after upgrading to 63, the system would take up to 30 seconds to start booting. This is unacceptable to ship to customer. I also saw a weird FV Downgrade message and something failed a few times (could not read it quick enough).

 

This unit has a single Team Elite 8Gb SoDIMM (DDR4 2133 code TED48G2133C15-S01). I've also tried moving it from the bottom slot to the top.

 

We normally always use Kingston ValueRAM which never provides an issue but for the last few builds we've used this RAM as it came as a PROMOTION from the Australian Distributor Synnex with the NUC.

 

This has not provided any issues in the last few builds but obviously the BIOS version of those were pre-63.

 

This is the first with 63 and the problem has arisen.

 

Now, I ran a downgrade to 62 and immediately the problem was solved. The NUC starts booting (with Intel logo) within seconds again.

 

Something in 63 obviously broke compatibility withe the memory (as again, was shipped with the NUC as promotion).

 

I suggest NOT upgrading to 63 until Intel provide a BIOS without this problem, if you use this memory.

 

INTEL: Please take note of this. There's an issue with 63 and the RAM provided as a promotion through your distributor. Not good enough.

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M.2 SSD Not Recognized NUC5i5RYK

May 18, 2018, 4:43 pm
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I'm on my third NUC and second Kingston memory stick. For whatever reason the devices refuse to acknowledge the memory stick for any length of time.

 

We purchased a few of these NUC5i5RYKs in 2017 with no issues at all. We needed one more this year and I've had nothing but problems over the past 7 weeks. I ordered a new NUC (same model as previous purchases) in April, installed memory (same memory - Kingston 120GB M.2). At first the drive showed up as expected, began the Win8 install and partway through install failed. There was no longer a drive to install to. Opened up the device, reseated the M.2. Now it comes up as 2GB? Reseated several more times. Doesn't show up at all now. I sent the NUC back as defective. Took 3 weeks to get the replacement. Second unit has the same exact issue. I figure it's the stick. Sent the stick back, got a replacement. Same issue. Sent second NUC back, got replacement. Same issue.

 

This same memory is working fine in two other RYKs at the office. I'm not sure what's changed in the past 8 months, but this is incredibly frustrating. We still need another computer so I can't just return it and wash my hands of the entire situation. Does anyone have any idea what the issue is?

 

I've reset the BIOS defaults (F9) on two different units. I've updated the BIOS to the latest version downloaded from the Intel site. No fix. I can only reseat the memory so many times. It fits perfect. It's right side up. AHCI is enabled. UEFI is enabled. Devices - PCI - SATA shows Not Populated. I'm at a complete loss how to proceed.

 

Thank you in advance for anyone who has any ideas.

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Can USB and SATA Header +5 Power Rails be Merged?

May 23, 2018, 11:35 am
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For Intel NUC7i7DNHE, is it possible to somehow combine/merge the 5V power rail from the two internal USB 2.0 ports and the SATA power header to get a total of 5V 3A power source?

If they cannot be directly merged into a single power rail, would a Current Balancing Controller be sufficient to combine both power sources?

 

Thanks,

 

Harry

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Intel NUC7PJYH no HDMI Signal on LG TV

May 18, 2018, 12:40 pm
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I have a NUC7PJYH and two LG TVs an older LG 55LN5758 1080p Set where the NUC works without problems and a new LG 49SJ800V UHD where the NUC shows no signal at all. HDMI Cables are checked and various types and brands where connected. Can anyone help me to get a signal on my LG UHD ?

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Regarding Supported Device list and Average turn around for repairs

May 23, 2018, 2:09 am
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Hello there everyone I have two queries I am hopping i can find the answer for here. I am really interested buying the Intel® NUC Kit NUC8i7HVK

 

1. in the 2x8gb ram configuration I cannot find any for sale that are in stock within Australia (Victoria) that are supported, Am I better off to import one from the device list or will the Corsair CMSX16GX4M2A2400C16 (2400mhz 1.2v) function? I would prefer to purchase within Australia. The 1 TB SSD 2280 by WD is supported, would there be any reason the 2TB version would not work?

 

2. As I will depend on this NUC for work related tasks with the adobe suite, if for the unfortunate reason this unit is in need of repair or is faulty, what is the average turn around time for a unit to be fixed and sent back? I do heavy work loads so using a random computer as a temp may not cut it.

 

Thanks in advance to anyone with advice, I really do like the idea of heavily compacted desktop, seems to be a good solution between a laptop and desktop.

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Frequent screen blanking with Intel Graphics driver on Win10-1803

May 22, 2018, 3:14 pm
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I have seen several topics about people experiencing different forms of the screen blanking to black with NUCs. One of them with the NUC6CAYH, which was solved with v.45 of the BIOS.

 

It now also manifests after installing the latest Intel Graphics driver v.15.65.4.4944 with Windows 10 v.1803 on a NUC6CAYH with all the latest drivers and the latest BIOS v.49. Pretty frequently the screen blanks for about 1.5 seconds. Downgrading the BIOS to v.48 or v.47 has no effect. Uninstalling the Intel driver and reverting to the Microsoft Driver removes the screen blanking again. Version 45 of the BIOS is not available for downloading anymore but of course the problem shouldn't have been re-introduced in later versions. For the purpose of elimination I had wanted to test that version.

 

For the moment it would appear this might be caused by the recent v.1803 of Windows 10 for which the BIOS fix may not work anymore. I believe I experienced it shortly too with Win10-1709 which was then solved by upgrading the BIOS to the then latest v.47 but with the latest Windows 10 version it seems to be back.

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NUC7i5BNH clone booting problem

May 23, 2018, 2:32 am
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Hi all!

 

I had 2 nuc (NUC7i5BNH). I installed Xubuntu 16.04 in one of them and cloned the hd into the other nuc. Everything worked well. I did the cloning thing a lot of times.

 

Now I bought other NUCs (NUC7i5BNH) with the same BIOS version (BNKBL537.86A.0045.2017.0417.1728).

If I put an SSD with Xubuntu from my 2 old nucs in those new NUC it doesn't boot. It says: "A bootable device has not been detected".

 

I tried to install ubuntu 18.04 in the new one and cloned it, but the new installation doesn't work on others NUC but the one where I installed the OS and the old 2.

 

Is there some kind of option in the bios that prevent from boot an SSD installed from another pc?

Help me please. I can't install ubuntu and a lot of stuff in 20+ NUC. I need to clone it... 

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NUC8i7HNK wrong link for "Download software and drivers" on product page

May 23, 2018, 1:33 pm
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The link on the NUC8i7HNK product page under Support  section "Download software and drivers" points to NUC6i7KYK drivers. As a side note it would be great if the bios update procedure would clearly indicate if an update .bio file is not for the particular model. Now it just silently fails on restart without any error messages. I think this check should be implemented when selecting the file on F7 menu.

 

Best Regards,

Henri / TeraStore

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Possible to adjust console screen size for Ubuntu? NUC7i5

May 23, 2018, 5:30 am
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I am running Ubuntu Server 18.04 on my new NUC and it does not have a GUI console, just text. I've found several ways to adjust the HDMI when X is running but nothing for a straight text console. The problem is overscan such that the outside edge of the text screen is painted off the screen and is hidden. The most annoying is that the last line and the first few columns of text are missing.

 

Is there any way of adjusting that?

 

Bill W

 

Message was edited by: Bill Waggoner - typo

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NUC7PJYH: glmark2 only 750

May 23, 2018, 1:42 pm
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My NUC7PJYH with Ubuntu 18.04 has a glmark2 benchmark value of only 750.

Is there anything I can do to make it better? Newer drivers? Newer openGl vresion?

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NUC won't boot - tips

May 22, 2018, 10:26 pm
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My MS-Windows 10 crashed during an update and became corrupted. Got stuck in a continuous loop unable to progress beyond "preparing automatic repair". Took me ages to discover a fix. Here are a few remarkable tips!

 

1. One solution is to repair or reinstall  Windows having made repair media on another Win10 machine. But you need to boot from it. You may need to access F2 during Start Up.

 

2.  But if your NUC is connected to a 720p (HD) monitor, oddly, it won't offer you F2 on start up. It doesn't even appear in the boot menu. Adopt a higher resolution monitor and it will appear, but only if directly connected HDMI to HDMI (not via an adapter).

 

3.  Your NUC also won't offer F2 with a wireless keyboard until Windows drivers will boot. So once you have got passed foible (1) and can see the option on screen you can still press F2 frantically with no response. You need to use a wired keyboard to get going again.

 

Took me four days to discover this, so thought I should share the knowledge.

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NUC7i7DNHE - video playback stutters at 1080P or 2160P. Windows 10/Graphics software up to date.

May 16, 2018, 6:30 pm
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Good evening. I have purchased/installed the new NUC7i7DNHE w/16 GB Crucial Ram PC4-19200 and 1TB Crucial SSD and OS Windows 10. The Windows software is up to date.

The video display Intel UHD 620 has driver version 24.20.100.6025. The internet connection tests at a solid 59-60 MBbit/s as well.

Resolutions tested include 1920 x 1080 and 3840 x 2160 at 60 hz.  Software tested include YouTube TV, Netflix, and Amazon Prime Video. Google Chrome web browser is being used.

Please let me know where to dive in from here to get this new equipment working smoothly.The image is crisp/sharp, but is not smooth with stutters. The stuttering is more pronounced when the camera pans.

The same videos will play back smoothly if we take the NUC PC out of the equation.

For example, if my Smart TV streams the software directly, the playback is smooth. Display used is a LG 65" OLED.

thank you.

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Screen sporadically becomes black on Intel NUC (NUC7i5BNH)

March 29, 2018, 2:03 pm
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Another problem I noticed and which is very annoying is the screen sporadically becomes black for a second on my Intel NUC. It does not seem the graphic driver crashes as there is no error message by Windows and the screen is only black for a second or two – after that all is as before.

 

  • This behaviour only appears when I use both monitors. When I only use Monitor 1 I don't have this problem.
  • When I put a YouTube video into fullscreen on Monitor 2 (Google Chrome) the behaviour appears. When I move a Window from Monitor 1 over this fullscreen on Monitor 2 (e. g. Windows Task Manager) the behaviour is no longer present. When I change to fullscreen again so the Windows is minimized the screen sporadically becomes black again. That is very mysterious.

 

Model: NUC7i5BNH (Date of Manufacture: 06/2017), SA J3**** - 305

SSD: Samsung 960 Evo M.2

RAM: 8GB Crucial DDR4-2133 SO-DIMM CL15 Single (CT8G4SFD8213)

Monitor 1: Dell P2715Q (3840x2160), DisplayPort over USB-C

Monitor 2: Dell U2715H (2560x1140), HDMI

Drivers: Up to date. I use BIOS version 0062.

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Power Management for USB

May 22, 2018, 3:21 am
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When I shut down nuc normally, its usb interfaces have no current, which is correct. However, when I have my NUC  forced shutdown, its usb interfaces are still powered on.

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Case for NUC6I7KYK

May 22, 2018, 1:01 am
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I am the owner of Intel NUC6I7KYK

Fastening for the screw was scattered, it is possible where that separately to buy the case for this device?

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The BIOS did not correctly communicate with the Trusted Platform Module (TPM)

March 27, 2018, 7:58 am
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Hi,

 

I'm trying to deploy  more than 50 NUCs with SCCM.

A lot of NUCS are succesfully deployed but a few others aren't.

An error occurs during the last step of the sequence: Enable Bitlocker.

2150694914: The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions.

 

Manually:

When i try to enable Bitlocker manually from Windows, the following error is shown: The BIOS did not correctly communicate with the Trusted Platform Module (TPM).

 

unreliable Workaround:

The problem goes (not always) away after disabling and enabling UEFI BOOT and SECURE BOOT, followed by Clear Secure Boot Data.

 

Its possible that the NUCs were previously deployed with bitlocker, but i can't verify this.

 

How can i prevent this error in the future, and upcoming deployments?

 

Thanks in advance,

 

Jerome

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Bluetooth vanishes until I power cycle

April 30, 2018, 8:22 am
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I have an NUC7I7BNH running Windows 10 and regularly (once or twice a day) all of my Bluetooth connected devices will stop working.

 

I check the Bluetooth settings in Windows and it doesn't even see a Bluetooth device installed.  Restarting does not fix this.  Powering the system down for a minute or two will usually resolve the situation.

 

  • Bluetooth is enabled in the BIOS.
  • The BIOS is up-to-date.
  • I have tried uninstalling/reinstalling the drivers (using the official Intel drivers).

 

When the device is detected, the Intel Driver Update software shows that its at the latest version. 

 

When the device is not detected (it does not show up in system devices at all), the Intel Driver Update still says its the latest version, but it says the current version is "Unknown" and the devices name is "Unknown"

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NUC8i7HVK BIOS update problems

May 16, 2018, 11:41 am
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Hello, I just purchased a NUC8i7HVK Kit.  I have installed Windows 10 Professional, and noticed that the BIOS Version is quite old, at:

 

BIOS Version/Date    Intel Corp. HNKBLi70.86A.0029.2018.0222.1606, 2/22/2018

 

This version is dated enough that I cannot even locate release notes for it.  I also noticed the first release I could find, 0034, dates from 3/29/2018 and is stated as an "Initial pre-production BIOS release".  I downloaded the latest version, 0037 from 4/22/2018.  Unfortunately, none of the BIOS update methods I have tried work. I am not new to various methods of BIOS update, having done system builds for over 25 years.  That leaves me especially frustrated in this scenario.  I'd greatly appreciate any guidance the community has to offer.

 

Methods attempted:

 

Method: Express BIOS Update Instructions for Intel® NUC

Outcome: Failed - new BIOS version selected, reboot to no observable activity

Notes: I am able to follow the linked instructions through Step 5, where I click Restart and Install BIOS button.  Immediately after clicking, the NUC reboots to no video signal.  Sometimes, there is a second reboot in this cycle.  After a couple minutes, the NUC reboots itself into Windows stating that the BIOS update has failed.  There is a link here to a readme file which, to my reading, contains no relevant troubleshooting information.

 

Method: F7 BIOS Update Instructions for Intel® NUC

Outcome: Failed - new BIOS version selected, reboot to no observable activity

Notes: I am able to follow the linked instructions through Step 8, where I select the .bio file located on the USB drive.  Immediately after selection, the NUC reboots and there is no video signal.  I wait for 5+ minutes with no response.  I have to hard power down the NUC, at which point it boots to Windows still at the old BIOS version.

 

Method: Power Button Menu BIOS Update Instructions for Intel® NUC

Outcome: Failed - new BIOS version selected, reboot to no observable activity

Notes: I am able to follow the linked instructions through Step 5, where I select F4 for recovery or F7 for normal update.  After selecting the new BIOS version, both methods yield an immediate reboot to no video signal.  Again, after waiting a few minutes I must hard power cycle the NUC to reboot into Windows to see the old BIOS version still installed.

 

Method: iFlash BIOS Update Instructions for Intel® NUC

Outcome: Failed - could not boot to USB

Notes: I created a USB boot disk using Rufus and the correct parameters for a FreeDOS based disk.  I could not select the MS-DOS option what was available in various tutorials.  Using the F10 boot options on power-up, the USB drive is not an option.  In BIOS I've ensure that USB Boot is selected, Secure Boot is deselected, and UEFI USB is first in boot priority.

 

 

Ok, I hope that's enough for now.  I'm attaching a dump of my System Information for reference.

 

System Specs:

PartDescription
Case / CPU / GPU / Motherboard / Power SupplyIntel NUC8i7HVK Kit
RAMKington HyperX Impact 32GB 3200MHz DDR4 CL20 SODIMM HX432S20IBK2/32
SSD for WindowsSamsung 960 PRO Series - 512GB PCIe NVMe - M.2 Internal SSD (MZ-V6P512BW)
SSD for StorageSamsung 860 EVO 2TB M.2 SATA Internal SSD (MZ-N6E2T0BW)
USB Flash DriveSanDisk Extreme CZ80 16GB USB 3.0 Flash Drive - SDCZ80-016G-GAM46
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NUC8i7HNK display issue - Samsung Syncmaster 205BW - nothing displays

May 19, 2018, 8:03 am
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I have a Samsung Syncmaster 205BW (from 2008), which has a VGA and DVI ports in the back.   I tried connecting my 8i7hnk to the monitor using a mini-Display-to-DVI adaptor and also an HDMI-to-DVI adaptor.  I am not getting anything to show on the display.  The monitor is looking for inputs.  Windows 10 doesn't see the monitor as connected.   The adaptors are from DisplayMatters (mini-Display-to-DVI) and Apple (HDMI-to-DVI).    The display and adaptors work with my 2010 MacMini just fine.   They also work fine with a Lenovo Flex 5 running Windows 10 Home from 2017 when connecting from HDMI-to-DVI.

 

Does anyone know what I should try doing to troubleshoot?  Is anyone else having problems connecting the NUC to an old LCD monitor?  Thanks in advance.

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NUC8i7HVK faulty usb-c video drivers

May 9, 2018, 10:27 pm
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I've setup my hades canyon nuc (NUC8i7HVK) with all the latest drivers and bios and the performance of my monitors when driven by the thunderbolt/usb-c output is awful. The monitors have a native resolution of 2650x1440, but the NUC will only drive them at 2048x1080. Using the mini-display ports doesn't fair any better. In both cases the rendering lag is 300ms - 2 seconds depending on the task.

 

Also, the time to negotiate the connection takes 4-10 seconds (if it even displays at all).

 

The monitors work perfectly and instantly when plugged into the usb-c on my macbook pro.

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