Hey guys, just got my Hades Canyon yesterday and I find some werid behaviour about the fan and temperature.

For example, when it's on idle state, the fan is very quiet that I barely can hear. but as soon as I open a software or even open a folder, the fan kicks in and it's very audible.

I open up XTU and find out the CPU temperature would go stright up to 70C - 80C, and drop down to normal temp(40C-50C) rapidly. So the CPU basiclly jump up and down in a large range.

I checked the default cooling options in BIOS, find that minimum temp is about 60 (can't remember exact number), so everytime the cpu goes up above that temp, the fan would kick in with high speed. Is there any time-based options for fan setting? for example if the CPU temp goes above 60C, can I set the fan to speed up only if the CPU temp stays above 60C for 5 seconds or 10 seconds, so the fan won't speed up unnecessarily?

I know for now the best solution may be change the minimum temperature to about 70-80C to avoid some fan kicking in, but a time-based settings would be cool.

anyone can share some good cooling settings for Hades Canyon? thanks

Hello together,

my name is Oli from Germany and I have recently purchased a NUC8i7HVK. I use it with a Samsung 970 Pro and a 960 Evo and 2x 16GB Crucial Ballistix Sport 2400 (BLS16G4S240FSD).

I also have a Skull Canyon for about 2 years now and I was so convinced of it that I thought, I need the successor now.

I have installed Win10 Pro and everything seems to work so far, except for one thing that I have not gotten fixed yet.

Every time I reboot the NUC, the Intel NUC-startup-screen appears for a short time, then it turns off completely (lights off) and immediately comes back again to the NUC-screen, followed by a message:

"Error: BIOS has detected unsuccessful post attempt(s). Possible causes include recent changes to BIOS. Performance Options or recent hardware change. Press Y to enter Setup or N to cancel and attempt to boot with previous settings"

I haven't done any changes, but the message appears anyway. If I then press N or either Y and go to the BIOS and save, it starts again 1x normally. The whole thing does not occur on complete shutdown and manually switch on again, but as I said only with reboot. Although I can disable the message with the help of "Disable Failsafe Watchdog" in BIOS-settings, but the "double" reboot with 2x NUC startup-screen and short off in between, still remains. I also have tried different BIOS-versions, but it's still the same. I would be glad if someone could tell me if this behavior is known or what I could still try to do about it or if it could possibly be a malfunction.

Thanks in advance

Oli

Hello!

I have an issue ever since I tried to use the audio port on the back as a digital input. (Which didn't work, but also wasn't advertised. It was just to test if it would work) Before that, every time I plugged something into that port, a dialog opened, asking me what was plugged in. (Headphones, speakers, microphone, line-in, etc...) After that brief test however, it now always says something is plugged into the digital output, and always automatically selects the port as a speaker output. This is bad, since I usually use it as an analog line-in.

The diver is up to date. I have tried reinstalling the driver. The "Automatic popup"-option in the Realtek HD Audio-Manager is active.

Is there a possible solution for this, short of reinstalling windows?

I have what seems to be a fairly universal driver bug for the NUC series of computers. I currently have a NUC6CAYH that has a video corruption which seems to be connected with my ethernet driver also. whenever this occurs my driver firmware seems to get corrupted and at the same time my ethernet also is disabled. Unplugging and updating the bios (F7) seems to restore function but on occasion when my ethernet connected KVM via (Synergy) changes from one other machine it get knocked out by this bug. I am running primarily Linux Mint 19. Please see my screenshot with info. below. I'm still looking for the fix & the cause this may help the coding team. 

So, I just ordered an NUC8i7HVK, and would like a second power brick to save lugging it around all the time (home<-->office)...

No love at Intel® NUC Spare Parts yet :-(

From review pics I see the NUC comes with a Lite-On brand power supply, model "PA-1231-12".

The Technical Product Specification states that's a 19.5v/11.8A (230w) power supply with a DC "barrel" style plug having 7.4mm/OD 5.0mm/ID shell (ground) and inner 0.8mm (19.5v) contact.

So, the question then becomes, where to get one?

I can't find anyone selling identical Lite-On power supplies directly online?

There seem to be a variety of laptops using similar power supplies. It's worth noting that Lenovo uses a "PA-1231-12LA" (note the additional "LA" on the end) model with an incompatible square plug.

Interestingly, the tech spec also states:

The kit has a power sensing circuit that Manages CPU power usage to maintain system power consumption below 230 W. It is recommended that you disable this feature (via BIOS option) when using an AC-DC adapter greater than 230 W.

Which makes me wonder if trying to find one of the 280w power supplies MSI specs for their gaming laptops might yield a performance increase (at least for a burst until you hit the TDP wall)?

Anyhow, searching Amazon yields an HP branded one ("HSTNN-LA12"), and one from Delippo, so I'm wondering if I should give one of those a shot?  I just want something reliable that won't fry my NUC, but the marketplace for these things sure is sketchy :-(

I have:

- Intel NUC 515RYK running Windows 10 Pro 32 bit

- Logitech K810 Bluetooth keyboard

- Bose Soundlink mini bluetooth speaker.

Until a few days ago everything was running fine.

After I installed the latest Microsoft windows 10 update I noticed my keyboard  and speaker did not work anymore.

I tried the obvious steps: pairing the devices again, updating drivers, uninstall and installing drivers. So far this did not help.

The symptoms are: under Windows Settings / Bluetooth devices both the speaker and keybord are connected.

I noticed however that the keyboard is listed under Other devices and not in the keyboard section (in fact when I paired the key board again, it did show under Keyboards for a few seconds but later was moved to the other devices section.

When I go to Settings / System / Sound (or is it called Audio in English?, my system is running Dutch) The ere are no audio devices listed in the drop-downbox.

So both my keyboard and speaker have a Bluetooth connection, but but are not recognized by windows as keyboard or speaker..

I've also checked if the bluetooth services are running...

I'm running out of options. ....any ideas?

Hi,

I've set up my Hades Canyon and was able to on first boot get Win 10 installed, added all the drivers, rebooted a couple times along the way. Didn't touch any BIOS settings, just wanted to get everything installed first before tweaking anything. I left the system off and went to boot it the next day and saw the message "A bootable device has not been detected."

I promptly went into BIOS and my Intel 760p SSD was no longer showing in the PCIe devices list. I had installed it into SSD Slot A. At this point I was on BIOS *.0029.*, so I went to see if a newer BIOS had been relased. *.0040.* was available so I installed that. System still refused to detect the installed SSD.

Only after unplugging and reinstalling the SSD, into either slot A or B, does it boot from SSD. But if I dare power down and attempt to restart, I'm stuck with the bootable device not detected message until the next time I manually intervene and reseat the SSD. I've installed SODIMMs and m.2 SSDs in the past and was sure to seat the device pins properly. I'm running out of ideas here! I've even cleared CMOS via the BIOS_SEC jumper inside the case.

I'm very confused because this isn't a total failure, as I was clearly able to make use of the SSD up until it quits being detected. Thanks in advance for any suggestions!

-Robert

The Intel NCU NUC6CAYS comes with 2GB of RAM. But I was wondering if it would work well if I installing another 4GB RAM stick (with a total of 6GB RAM)?

Regards,

Diego

Good evening. I have purchased/installed the new NUC7i7DNHE w/16 GB Crucial Ram PC4-19200 and 1TB Crucial SSD and OS Windows 10. The Windows software is up to date.

The video display Intel UHD 620 has driver version 24.20.100.6025. The internet connection tests at a solid 59-60 MBbit/s as well.

Resolutions tested include 1920 x 1080 and 3840 x 2160 at 60 hz.  Software tested include YouTube TV, Netflix, and Amazon Prime Video. Google Chrome web browser is being used.

Please let me know where to dive in from here to get this new equipment working smoothly.The image is crisp/sharp, but is not smooth with stutters. The stuttering is more pronounced when the camera pans.

The same videos will play back smoothly if we take the NUC PC out of the equation.

For example, if my Smart TV streams the software directly, the playback is smooth. Display used is a LG 65" OLED.

thank you.

Hi, does anyone know why we don't have a windows 10 exe for this bios for nuc7i5bn? I use a bluetooth keyboard so can't install it otherwise.

Many thanks,

Nick

NUC7i5BN

The Support assistant is telling me that Graphics driver 24.20.100.6025 is the latest version and that I'm up to date.

In fact driver 24.20.100.6194 is the latest version (I just installed it and all seems to be working very well)

6025 was followed by 6094, 6136 and lastly by 6194

Download Intel® Graphics Driver for Windows® 10

Is there a reason for the Delay in Graphics updates?

Intel NUC6i7KYK

Display: 4K 60Hz

Iris Pro GFX 580 Version: 24.20.100.6025

HDMI Ports & Cables: 2.0 w/ HDCP 2.2

Browser: All of them

Intel HDMI Firmware Updater Version: 0x07_0x20

ISSUE #1: If I click a movie's page on Amazon Prime, display goes blank every time. Screen shows "No signal detected". It won't display anything again until I Shut Down/Hibernate the NUC. Removing the HDMI cables or turning off TV won't solve problem. I've noticed this only seems to happen on sites with DRM content. A few examples are: 1, 2, and 3. Tried GFX update version 24.20.100.6136 and same problem. Currently experimenting with 21.20.16.4860, but it's just as bad so far. It appears the only way to ensure the display doesn't go blank (in FireFox) is to disable the Widevine Plug-in. But then Amazon won't allow movie streaming at all. To watch a film, I must enable DRM/Widevine, Hibernate, Power back up, then the page suddenly works fine until I click away. What leads me to believe this is a NUC graphics issue is that it happens regardless of browser, and only on my 4K display. NUC also completely froze up on YouTube videos a couple times. None of this happens with my 1080p display connected. Nor does it happen when my 4K TV resolution is set to 1080p. Any suggestions? I'm currently awaiting response from Amazon also.

ISSUE #2: HDCP 2.2 devices not recognized by Amazon (again) at 4K 60Hz. This issue occurs no matter what version graphics firmware I use. But if I decrease the display frequency to 30Hz, HDCP videos suddenly work as they should. And again, they also work fine if I decrease the 4K TV's resolution to 1080/60. I'm hesitant to believe this is proper functioning.

I'm pretty certain the two issues are related through the Pro 580's processing of 4K graphics, but not sure how/why. If anyone knows of other websites with CRM/HDCP 2.2 mandated videos where I can compare to Amazon, I'm all ears. Don't have access to NetFlix though.

--------------EDIT----------------

ADDITIONAL INFO AS PER DAVID's REQUEST FOLLOW BELOW:

Issue #1 Occurrence: Always (4K settings dependent)

Issue #2 Occurrence: Always (4K settings dependent)

CPU: Intel i7-6770HQ

Display Model: TCL 55S405 4K LED TV (Single Display Layout)

RAM: 16GB DDR4

HDMI Cable: Twisted Veins High Speed Cable

Hardware Stepping: ~See Attached~

OS: Windows 10 Pro (10.0.16299)

VBIOS: ~See Attached~

AC/DCAdapter: Delta ElectronicsADP-120RH D

SSU: ~See Attached~

DxDiag: ~See Attached~

DispDiag: ~See Attached~

Steps To Repro:

1. Have NUC6i7KYK Graphics set to 3840x2160 @ 60Hz and connect to a 4K display

2. Use FireFox (60.0.2) or Microsoft Edge to navigate to Amazon.com

3. Sign-In and navigate to a Prime Movie page with DRM Content (DRM Enabled in Browser)

*For step 3, example links are in "Issue #1" paragraph above.

**Steps to reproduce "Issue #2" are the exact same as above. Then on a selected movie's page, attempt to play film.

Hi all,

l got a NUC7i5BNH from a couple of months which does not work as expected, I'll try to make it clear to understand and reproduce.

My previous NUC was a Skylake one, so starting with the new Kaby Lake unit I soon noticed it couldn't reach CPU package C-States lower than C2 in Windows 10 when CPU is idle and the display is powered on:

this produces higher temperatures, higher power consumption and higher noise than expected (and necessary), so I started investigating from BIOS configuration.

After some testing, and with my great surprise, I found that "Legacy boot" option disabled was the culprit for this behaviour.

Premises:

- Unit is NUC7i5BNH equipped with 2x16GB RAM Crucial CT2K16G4SFD8213 and M.2 2280 AHCI SSD Crucial CT500MX200SSD4 MX200

- Operating system used for testing is always an UEFI clean install of Windows 10 x64 1803 up to date (latest build 17134.12) with no crap/trash, just a clean system for testing purpose

- Drivers are up to date as per NUC7i5BNH Intel support page

- UEFI firmware is up to date (BNKBL357.86A Version 0065 6/6/2018)

- BIOS was always flashed via jumper recovery (F9 default settings loaded after power off and power chord uplug)

- NUC is connected to a DELL display via HDMI port or to a Samsung Smart TV via HDMI port (both display are full HD resolution 1920x1080), with same results

- Monitoring software used is HWInfo via its sensors interface

Better issue description:

BIOS default settings enable both "UEFI boot" and "Legacy boot":

with this configuration, when CPU is idle C-States work as expected and CPU can reach package C8 with the display active, using both "Balanced"* and "Power Saver" Windows 10 plans (* to get C8 with "Balanced" powerplan may be necessary  to enable AHCI Link power management (via Windows registry) and changing the value in power settings gui to "HIPM+DIPM" or "Lowest").

When display goes off due to power saving timer, CPU can reach lower C-States (C9 and C10)

This is the expected (per Intel docs) behaviour, so power comsumption, heat and temperatures get benefits when there is no load.

If  "Legacy boot" option is disabled, when CPU is idle can reach only package C2 state if the display is active.

When display goes off due to power saving timer, CPU can now reach package C8 and lower (do note that if you just unplug HDMI cable or manually power off the display via power button, CPU still remains in C2).

This is not the expected behaviour, because system cannot get advantage of its lovely built-in power saving features.

I am an IT-Pro guy and a passionate user, so I tried to find a solution by myself but no luck:

- I tried changing any related or unrelated bios setting in every crazy combination possible without any effect, you need "Legacy boot" enabled

- I tried any available graphic driver for this unit and also generic non-NUC from Iris Plus 640 page (newer tried was Version:24.20.100.6136), no difference

- I tried tuning every Windows power setting - also advanced hidden ones - in every power plan, but no difference

- I tried also (just for fun) loading Windows 10 from USB drive with no other drive connected to the unit, no difference

Do note the same thing happened on previous BIOS version I went through before last revision (0062, 0063, 0064), so downgrade to that revisions is useless.

Do also note that any recent Linux distribution I tried (Kernel from 4.15 up to 4.17) do not suffer this problem:

also without loading firmware blobs on boot, CPU can reach lower package C-States - as Intel Powertop reports - just as expected also when  "Legacy boot" option is disabled in BIOS and the display is active (may be necessary tuning some options to enable all power saving features, but it is expected and works fine).

Paradox here is Windows 10 is the only supported operating system by Intel for this NUC and - as per following Intel recommendations - should be installed only in UEFI mode to avoid issues.

Supported Operating Systems for Intel® NUC Products - "UEFI Boot is required to install Windows 10 - this is set by default in BIOS Setup. Using Legacy Boot results in multiple errors in Device Manager."

Some thoughts:

I think it is clearly a bug, it shows itself only in Windows 10 but I do not think Windows 10 is the culprit itself:

as reported, leaving "Legacy boot" option enabled everything works as expected, so I suppose this problem is bios related but obviously I can be wrong (as I never thought that such option could have such impact on power saving features).

UEFI and legacy boot initialize hardware in different ways and some of the features involved in power saving options are based on firmware blobs, anyway this is out of my control and I just don't have any other idea on how to try fixing it, so I hope someone can "pass the ball" to the right team and investigate about this issue, which could be present on other Kaby Lake NUCs as well.

To me and - I suppose - to the largest part of owners and/or potential owners - leaving "Legacy boot" option enabled is not an actual solution nor an option because:

- it prevents booting via UEFI PXE and micro sd slot (due to PCIe interface)

- it prevents (or may prevent) booting from NVME PCIe SSD, and if you disable it you'll loose idle power saving features

- if "secure boot" is needed and so enabled, "Legacy boot" is consequently disabled and you'll loose idle power saving features

- power saving features like CPU Package C-States and Speed Shift are really important arguments of choice when buying these units and should work as expected at least in the only OS supported by Intel

Steps to reproduce:

To get Idle C-States NOT working with display active:

- In VisualBIOS, load BIOS default settings with F9 and disable "Legacy boot", save with F10 and confirm.

- Boot Windows 10 and monitor CPU C-States with HWInfo (or any other similar software): C2 will be maximum package C-State reached in idle  with every power plan when the display is active.

To get Idle C-States working with display active (the expected behaviour):

- In VisualBIOS, load BIOS default settings with F9, save with F10 and confirm.

- Boot Windows 10, select "Power Saver" powerplan* and monitor CPU C-States with HWInfo (or any other similar software): C8 will be maximum package C-State reached in idle with the display active (C9 and C10 with display off via power saving timer).

* You can get C8 also with "Balanced" powerplan, but it may be necessary to enable AHCI Link power management (via Windows registry) and changing the value in power settings gui to "HIPM+DIPM" or "Lowest".

I hope it can be fixed, thanks in advance to everyone who can investigate about it.

Best regards to all the community,

M

Hi intel_corp

Following on from your message here:Re: Nuc7i7bnh noise level

You said "you can always clean it for example twice a month to make sure it is not accumulating dust."

Can you please share instructions on the best way to clean the NUC7i7BNH from dust?

I don't want to damage the fan's ball bearings, for example.

Can you share photos or even better a video on the best and safest method please?

Appreciated

Hello everybody,

I own a NUC7CJYH with the latest bios version 0039.

I have the problem that after booting into linux the CIR does not work after a few seconds.

OS: Debian Jessie or Debian SID

Kernel: 4.17.2, 4.17.1, 4.14.52

Driver: ite-cir

There is no error message (dmesg / journalctl) or an other notice. The ir codes are simply no longer registered (ir-keytable -t). Unloading all RC modules and reloading them will not help either. Just a reboot helps.

I'm not alone with this problem:

https://forum.kodi.tv/showthread.php?tid=298462&pid=2730976#pid2730976

On Windows, everything is fine.

Any suggestions?

Thank you

Hi there,

This issue is pretty similar to this one, but I was encouraged to create a separate thread. My problem is with NUC7i3BNK, BIOS version v65 (latest as of this writing). I realize there is "Fixed CEC not working correctly" line in the release notes for v65 BIOS, but it didn't fix the issue for me, unfortunately. NUC successfully suspends after turning off the TV, but it can't wake up when it's on. It wakes up from USB keyboard ok, however. Here is the information on my device:

1.

2. Product Name: NUC7i3BNK

    Version: J31188-312

    Serial Number: G6BN81200Q62

    MAC: 94:c6:91:1c:b9:be

3. Ubuntu 18.04, kernel 4.15.0-24-lowlatency

4. 1 x Micron DDR4 4GB 2400 MHz / PC4-19200 SO-DIMM (4ATF51264HZ-2G3B1)

5. No SSD, No HDD, the device is PXEBOOTed

6. Logitech Media Keyboard K200, Logitech M105 Optical Mouse

7. The TV is Samsung 55" 4K UHD, Model number UA55MU6103KXXT

Hiya,

I am attempting to update a bios from 40 to 64 and it fails each time,. Now I have done this dozens of times as I have dozens of these nucs.

It fails flashing the image for Intel management engine firmware and gives

0x800000000000000E, 1661 as the fail message. Anyone know what this means?  See the attached picture.

I currently have a NUC7i5BNH.  The issue is that the first time the computer boots in Windows, the Thunderbolt 3 eGPU is detected when attached.  However, if I sleep the computer and attach the eGPU, it does not show up in the device manager, and furthermore, the computer cannot properly sleep or restart.  Please help :/

I have ordered a couple of 7th gen i7 and i5 NUC units for my office. After reading multiple reviews on Amazon.com and the nucblog, I realized that a lot of people are having issues with the noise from the fan on the i7 unit. Some of the users had mentioned the sound to be comparable to the one out of a hair blower.

Is it that loud under normal usage? The clients who will be using these units won't be using it for any high-performance tasks, just basic browsing and multimedia playback and upload on aws. Will the i7 unit be loud under this kind of daily usage? As the seller has not shipped the items as of now, I can ask him to ship more i5 units instead of the i7 ones.

Your inputs are welcome on this.

As in the following post : NUC5PPYH sometimes speed fan max until Bios restart , when restarting the nuc, the fan runs at max, the model is slightly different because it is NUC5cpyh not NUC5ppyh . I proceeded to update the bios to the latest version, load the default settings. Delete the cmos memory via jumper. But with the default settings: Balanced, the problem repeats itself. I solved by setting the Quiet fan option in the bios. I ask if it could be a bug in the bios. Thanks to those who want to answer me, best regards