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NUC7PJYH power cord

July 22, 2018, 3:53 am
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Hello,

 

I just received the NUC7PJYH I ordered from Amazon India. But upon inspecting the content I was surprised to find that there is no power cord. There was a power adapter. But no power cord to connect it to the socket. So I searched around Intel site and found this page: Power Cord Options for Intel® NUC Products   According to that page, the one I bought doesn't include the power cord and I have to buy it separately! So again I searched around and found this one recommended by Amazon itself: Gizga Essentials Laptop Power Cable Cord- 3 Pin Adapter Isi Certified(1 Meter/3.3 Feet) - Buy Gizga Essentials Laptop Po… So I just want to know if it is the correct one? If not then please point me towards the correct one.

 

Regards,

Vishwesh

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NUC i7 with Thunderbolt 3 - Power via Monitor

July 22, 2018, 5:43 am
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I just bought an INTEL NUC i7-7567U 4.00 GHZ Windows 10 Pro - DDR4 16 GB RAM - SSD 512 M2 - 1TB HD with Thnderbolt port 3. I would like to know if I can use the Type-C USB port of my Lenovo X1 monitor to power the NUC.

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No response from keyboard, mouse and monitor when connected to my new nuci5bnh

July 22, 2018, 7:52 am
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I recently purchased an nuc7i5bnh unit along with Samsung 970 evo ssd and Crucial 4gb DDR4 2400MHz ram module. I added the ram and ssd in the unit and connected my monitor via hdmi to this nuc. Then when I powered it on,, a red led appeared on the unit. After pressing the power buttton the blue led started to blink and then a solid blue led started to show and that was it. Neither can I enter the BIOS menu(my dell USB kb doesnt work, nor do I get any dislay on the monitor. Is my unit faulty? 

what should I do now

edit:

When the solid blue led is being dislapyed for once this led gets turned off and a  red blinking led is displayed for a second and then immediately the solid big blue led with blinking blue led in between starts again

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How to turn off fast boot on NUC8i7HVK? I cant access BIOS now.

July 22, 2018, 10:41 am
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Tried holding F2 before powering on, once with power brick connected, once disconnected. no bios there. I go straight to windows.

If I go into windows recovery and access UEFI through there, after restart I get into BIOS this way, but my keyboard/mouse doesnt work (or the whole bios is stuck?) and I cant do anything. I am using the same USB port as I used before the fast boot was on and keyboard/mouse worked then. I also tried different USB ports. the NUC unit is brand new.

I also tried to turn off fast startup in power options (per some internet advice), that didnt help too.

 

thanks in advance for any help/advice.

best regards.

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NUC6I5 GPU does not support "Mercury playback engine GPU software (OPENCL)"?

July 22, 2018, 1:21 pm
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When I was using Adobe PR, I chose "Mercury playback engine GPU software (OPENCL)" To cause my edited video to be abnormal.And my graphics driver is the latest version.

2018-07-23_040921.png

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NUC7ixBN Screen Flashing (screen turns on and off) when using 4K resolutions

August 2, 2017, 4:42 pm
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Hi all,

 

We are aware of this issue and a bug was opened a couple weeks ago.  The developers/engineers are working on finding a solution and I will post any updates and/or solutions here.

 

Thank you for your patience.

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NUC8i7HNK and Intel Optane

July 22, 2018, 3:59 pm
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I just got the NUC8i7HNK. I am getting CORSAIR Vengeance Performance 32GB (2 x 16G) memory (CMSX32GX4M2A3000C16). Can I use the Intel Optane 32GB memory module (MEMPEK1W032GAXT) in one M.2 slot to boost a SAMSUNG 970 EVO 250GB SSD (MZ-V7E250BW) in the other M.2 slot? I am seeing conflicting data that it will not boost a SSD in the other M.2 slot.

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How can one get into their bios if there's no prompts?

July 20, 2018, 7:57 pm
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Hello all,

 

I was messing with my bios setup, the first time, and now I don't have F2, F7, F9....... F something.  Anyways I try to get into my bios after changing some setting and now I don't have any prompts.  I even start the computer and press F2 the whole time and nothing.  It takes me to windows.

 

How does one get back into the bios settings?  Reset everything?

 

Thanks for your help and much appreciated!

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Intel NUC7PJYH Unable to Boot

July 6, 2018, 9:17 am
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Hi, I recently purchase an Intel NUC7PJYH installed with Kingston RAM Hyper X 8GB ram (HX424S14IB2/8) however the NUC wouldn't boot up. The power blue light is on static & the orange light also on static. Any idea?

 

Thank you

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Download HNKBLi70.86a.0013

April 20, 2018, 8:53 pm
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where i can download this bios version?

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NUC7i7DNKE fanless CPU noise

July 23, 2018, 7:23 am
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I am running NUC7i7DNKE in a fanless case with SSD. I am noticing a faint noise which I have narrowed down to the CPU (Intel Core i7-8650U) when Turbo boost is enabled but not evident when I disable turbo boost. Some kind of high pitched noise I think has been reported by others as well looking at a Google search. Sound the same as on the video here Dell XPS 13 9360 (Kaby Lake) - Coil Whine - YouTube

 

Not something that I cannot live with but I just wondered if there was any workaround or something else that could be done without sacrificing performance.

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Slow transfer speeds when copying from external SSD to external SSD

July 20, 2018, 3:24 am
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Hello all

 

I have a NUC8i7HNK with 16GB of RAM. The internal SSD is Samsung 970 Evo 1TB.

I also have two external SSDs: Samsung T3 (USB 3.0) exFAT formatted and Samsung T5 (USB 3.1 Gen2) NTFS formatted.

I want to transfer 500GB of files from T3 to T5. I connected the T5 in the front USB-C port of the NUC and I tried with the T3 in both front USB-A ports of the NUC.

The máximum transfer speed I can get is 90MB/s . Is that normal?

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NUC (nuc6cays) help updating HDMI firmware

July 23, 2018, 8:51 am
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Hi I've been using Win10 with the Nuc (nuc6cays) for a couple years now but like others I'm having trouble getting my new Samsung HDTV (49" QN49Q6F) to recognize it through the HDMI port.  I have searched through the forums and gotten some help and tried a few things, but I'm having trouble with upgrading my NUC.  I've successfully flashed the bios with AYAPLCEL.86A.0049.EB but I'm confused about the HDMI firmware upgrade "NUC6CAY-NUC7ixBN-HDMI-Update-1.72".  I found this reference in an old post as a possible fix to the HDMI problem, but I'm a little confused on how to work the "Bobcat Aux ISP Tool" software.   It seems I'm using this program to run the files found in the "bin" folder, but no matter what file I run, it fails.   First all, is this firmware update still relevant?  When it comes to flashing bios and firmware/driver updates I'm of the mindset that if it ain't broke don't fix it.  If anyone can advise me on which updates to apply to fix this problem please let me know.   I was able to find a tutorial on how to install the HDMI firmware, but it said nothing about how to use Bobcat and I don' know what "FW" refers to.   The other possible problem is that the tutorial says I must be hooked up to an HDMI 2.0 compliant device which is impossible in terms of the Samsung as hooking up is the problem.  I did run bobcat while hooked up to a different HDMI monitor, but I was unable to be certain if this was HDMI compliant.

 

Beyond that I've confirmed the HDMI cable is fine and that HDMI works fine with the HDTV using a different PC.    I spend two or three hours trying to get the HDMI to work including returning and getting the same TV thinking the problem might be with the "ONE CONNECT" box that comes with the TV.    This box attaches to the TV with it's own priority cable.  At one point, the one connect box feel 2 feet to the floor, then when I picked it up, the HDMI port was recognized, but only for as long as the TV was on.  After that it went back to being unable to detect the PC, although it's clear the HDTV knew something was connected to the HDMI port.   Hot swapping didn't work and I've tried all 4 HDMI ports available on the TV.   I don't get a blank screen or a boot screen or anything.  Just the Samsung screen showing it failed to establish a connection.

 

I realize there are other posts on this topic which I am still exploring. 

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How to install Windows7 on the NUC8i7HVK PC?

July 23, 2018, 5:40 am
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Excuse me,How can I install Windows 7 on a NUC8i7HVK PC? Because many of my office software can't be used in windows10, I can't do it. I beg you to help!

 

请问如何在NUC8i7HVK的PC中安装windows7?因为我办公的很多软件在windows10中无法使用，我想尽了办法还是不可以。恳求大家帮忙！

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NUC8i7h*k LED Management

May 20, 2018, 4:51 am
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Hi,

As soon as AC current is lost or if you unplugged the 19V plug, BIOS forgets the LED settings.

 

Is there any possibility to let the LED management software automatically load a specific profile when being started?

 

Thanks for any useful hint

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Replacing rear dual USB port on D54250WYK

July 23, 2018, 9:23 am
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Just got a used D54250WYK.  Front USB ports work fine.  Rear dual USB port was full of some kind of rubber substance.  Removing the motherboard from the case revealed that the dual USB port is inoperable, someone seems to have just put some kind of rubbery substance inside each of the ports.  How would I go about replacing this component?  I've looked  on ebay, and mouser, but can't find an identical component.  The current component is from "Lotes", but even looking at their catalog I can't find the correct part.  Anyone have any ideas?

 

Thanks!

Greg

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NUC6CAYH no hdmi after fail 1.72 firmwire update...

July 23, 2018, 10:47 am
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Have the NUC6CAYH...

running win 10 ent...

wanted to update the hdmi firmware to make it all compatabel with my Denon AVR-X2300W.

 

so downloaded the 1.72 firmware update from intel page... run it...

But the update failed and now its like the system dont have any hdmi port anymore?

is there a way to roleback or do some factory reset to make it work again?

 

if i try to run the patch software BobcatAuxISPTool.exe again it just say that there is no adapter...

 

i have tryed restarting the nuc... restared the Denon... pulled the hdmi out and back in again.

but there is no sign of life or even that the hdmi exit anymore...

 

need some help... very useless to have a nuc with not hdmi port

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NUC7i7DNHE - video playback stutters at 1080P or 2160P. Windows 10/Graphics software up to date.

May 16, 2018, 6:30 pm
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Good evening. I have purchased/installed the new NUC7i7DNHE w/16 GB Crucial Ram PC4-19200 and 1TB Crucial SSD and OS Windows 10. The Windows software is up to date.

The video display Intel UHD 620 has driver version 24.20.100.6025. The internet connection tests at a solid 59-60 MBbit/s as well.

Resolutions tested include 1920 x 1080 and 3840 x 2160 at 60 hz.  Software tested include YouTube TV, Netflix, and Amazon Prime Video. Google Chrome web browser is being used.

Please let me know where to dive in from here to get this new equipment working smoothly.The image is crisp/sharp, but is not smooth with stutters. The stuttering is more pronounced when the camera pans.

The same videos will play back smoothly if we take the NUC PC out of the equation.

For example, if my Smart TV streams the software directly, the playback is smooth. Display used is a LG 65" OLED.

thank you.

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Displayport lag with NUC8i7HVK

July 20, 2018, 7:13 pm
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Hello,

Just picked up a NUC8I7HVK.  I have two displays connected to HDMI, and I bought a MiniDisplay port to HDMI cable for a 3rd monitor.  However when I plug just the cable into the NUC MiniDisplay port, windows hiccups/lags off and on.  I can move the mouse around for a few seconds, then everything freezes for a second or two, and repeats.  I then connect a working monitor to the HDMI end of the cable.  Windows detects the monitor but nothing appears on it, and the system hiccups continue.

 

I'm certain the monitor works, and the intel driver app says everything is up to date.  Does anyone have any ideas?  Thanks for your time.

 

 

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DRM & HDCP Content Issues

June 22, 2018, 1:21 am
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Intel NUC6i7KYK

Display: 4K 60Hz

Iris Pro GFX 580 Version: 24.20.100.6025

HDMI Ports & Cables: 2.0 w/ HDCP 2.2

Browser: All of them

Intel HDMI Firmware Updater Version: 0x07_0x20

 

ISSUE #1: If I click a movie's page on Amazon Prime, display goes blank every time. Screen shows "No signal detected". It won't display anything again until I Shut Down/Hibernate the NUC. Removing the HDMI cables or turning off TV won't solve problem. I've noticed this only seems to happen on sites with DRM content. A few examples are: 1, 2, and 3. Tried GFX update version 24.20.100.6136 and same problem. Currently experimenting with 21.20.16.4860, but it's just as bad so far. It appears the only way to ensure the display doesn't go blank (in FireFox) is to disable the Widevine Plug-in. But then Amazon won't allow movie streaming at all. To watch a film, I must enable DRM/Widevine, Hibernate, Power back up, then the page suddenly works fine until I click away. What leads me to believe this is a NUC graphics issue is that it happens regardless of browser, and only on my 4K display. NUC also completely froze up on YouTube videos a couple times. None of this happens with my 1080p display connected. Nor does it happen when my 4K TV resolution is set to 1080p. Any suggestions? I'm currently awaiting response from Amazon also.

 

ISSUE #2: HDCP 2.2 devices not recognized by Amazon (again) at 4K 60Hz. This issue occurs no matter what version graphics firmware I use. But if I decrease the display frequency to 30Hz, HDCP videos suddenly work as they should. And again, they also work fine if I decrease the 4K TV's resolution to 1080/60. I'm hesitant to believe this is proper functioning.

 

I'm pretty certain the two issues are related through the Pro 580's processing of 4K graphics, but not sure how/why. If anyone knows of other websites with CRM/HDCP 2.2 mandated videos where I can compare to Amazon, I'm all ears. Don't have access to NetFlix though.

 

--------------EDIT----------------

ADDITIONAL INFO AS PER DAVID's REQUEST FOLLOW BELOW:

 

Issue #1 Occurrence: Always (4K settings dependent)

Issue #2 Occurrence: Always (4K settings dependent)

CPU: Intel i7-6770HQ

Display Model: TCL 55S405 4K LED TV (Single Display Layout)

RAM: 16GB DDR4

HDMI Cable: Twisted Veins High Speed Cable

Hardware Stepping: ~See Attached~

OS: Windows 10 Pro (10.0.16299)

VBIOS: ~See Attached~

AC/DCAdapter: Delta ElectronicsADP-120RH D

SSU: ~See Attached~

DxDiag: ~See Attached~

DispDiag: ~See Attached~

 

Steps To Repro:

1. Have NUC6i7KYK Graphics set to 3840x2160 @ 60Hz and connect to a 4K display

2. Use FireFox (60.0.2) or Microsoft Edge to navigate to Amazon.com

3. Sign-In and navigate to a Prime Movie page with DRM Content (DRM Enabled in Browser)

*For step 3, example links are in "Issue #1" paragraph above.

 

**Steps to reproduce "Issue #2" are the exact same as above. Then on a selected movie's page, attempt to play film.

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