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Performance problem with Samsung 970 EVO on NUC7i7DNKE

November 8, 2018, 2:01 pm
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I have a new Intel NUC7i7DNKE and Samsung 970 EVO 250GB NVMe SSD. The advertised speed of this is 3,500 MB/s for read, and the most I can get is half of that, i.e., 1.8GB/s. Supposedly, BIOS version 52 was made to resolve this issue.

 

The NUC came with BIOS V44. I read the release notes for V56, and downloaded DNi70056.bio and applied it via the F7 bios update method. Nowhere did I see a note that said apply one BIOS update at a time to get from V44 to V56 either in the release notes or the read me. The update went fine, reset BIOS settings, set machine up, and, was disappointed to see 1.8GB/s speed. I started reading on this site, and found several with the same issue, a few threads were here:

 

Performance problem with Samsung 970 Pro on NUC7i7DNKE

NUC7i7DNK not achieving proper NVME speeds

 

But there were others as well. The solution was BIOS V52 apparently, which was long before I even had said machine. Later BIOS versions said nothing about needing to use the jumper recovery method. The notes for V52 say:

 

Fixed the issue where M.2 PCIe SSDs would run at Generation 2 speeds. and

To fix the M.2 issue, the BIOS must be installed using the jumper recovery method.

 

But no later BIOS have those notes. So, I thought I would simply go back to V52 with a jumper recovery method, but, it appears this is not possible as V53 says:

 

Due to the Intel® ME firmware update in BIOS version 0053, you can’t downgrade to version 0052 or earlier.

 

In case the jumper method still worked, I decided to use the jumper method for V53, it worked, and then I updated back to the more recent V57. Speed was still 1.8GB/s.

 

I inquired in the other thread about this but was told to make a new case so here it is. I was certainly unaware that only V52 could be used as it was not stated anywhere, nor was I aware of this defect.

 

Surely there is some sort of method to still update the NUC to get the M.2 SSD fix? Otherwise, all NUCs sold that have an older BIOS and people not realizing this will be permanently defective.

 

So, what I am wanting is a path to get my NUC7i7DNKE fixed as far as the M.2 SSD speed issue goes.

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NUC7PJYH: BSODs and hangs after BIOS update - 45 and 46

November 17, 2018, 2:51 am
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The first BSOD (KMODE_EXCEPTION_NOT_HANDLED) happened soon after BIOS update from 44 to 45.

 

After updating to 46 they became quite frequent. The last one said "SYSTEM_SERVICE-EXCEPTION".  Sometimes the PC just hangs typically, while in browser.  Once it hang at "Welcome" screen.

 

Before updating to 45 the system was rock solid.

 

Has anyone else experienced such problems after updating the BIOS?

 

Thanks,   Peter

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NUC7PJYH constant BSOD (2-3 a day)

September 17, 2018, 6:54 pm
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Hi,

 

I have bought an NUC7PJYH early august and have updated everything (BIOS 0044, Drivers, Windows).

 

The computer is mainly used to stream on my Tv and the computer either Freezes (screen isnt responsive anymore and need to hard reboot) and no dump files get created (so not BSOD) or I get a blue screen. BSOD can happen on idle after a long period not being used or when using netflix or on boot (driver ?). I can not figure out what the issue is (driver or hardware) from the dump files. Fast boot is turned off, and sleep is disabled. Hoping I can get some help from more experienced people.

 

For SSD, i purchased the Adata SU650 120GB, and for ram I took the Crucial Ballistix LT 4GBx2 kit BLS2C4G4S240FSD CL16(which has all same specs as the "Intel Validated" Crucial CT2K4G4SFS824A CL17 except latency, but same company). I have seen lots of people using the Ballistix version and everything is working well as latency 16 is supported for this NUC and at time of purchase, they were listed as supported on the crucial site (but I see now it says NOT).

 

The RAM has done 8 full passes of MEMTEST86+ on each stick individually and in each slot, as well as a 30 passes (28hours) in with both slots and not a single error detected. I ran Prime95 for CPU, and again, all good. SSD SMART is all good, chkdsk /f returns no errors, and the ADATA diagnostic tool returns no errors. I have tried reinstalling windows, doing sfc /scannow and DISM /Online /Image-Cleanup to no avail.

 

The link for the Dump files is :https://1drv.ms/u/s!ArdSCvUN_-4Bh0OSx6Kuz_FTq8ze

 

I also included the system info, drivers, etc and the event viewer logs.

 

I am aware of the Dual Channel issue on this NUC, but my understanding is that everyone still has it running, just slower than expected...but not BSOD from this fault.

 

Edit: logs only https://1drv.ms/f/s!ArdSCvUN_-4Bh0Tg9gg-sF4vvSjh

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Using the IR Receiver - how?

November 18, 2018, 7:16 am
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I have a Harmony Elite remote control and would like to use it to control certain Apps on my PC - a new NUC8i5BEH running W10 Pro.

My previous PC had a USB HP IR receiver that I added as an MCE and it worked great.

Can anybody tell me how to control the PC with this remote - what do I add the PC as - and do I add two devices - the PC and receiver?

 

EDIT:I'm starting to think it's broken.

It appears in Device Manager - as does a Microsoft eHome Infrared Tranceiver - but if I add a Device into the Harmony (Windows Media Center) it just does nothing.

Any way to test the thing?

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where can I buy 4x new NUC Kit NUC6i5SYH?

December 1, 2018, 5:41 am
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Dear NUC / Intel community,

 

I want to replace my family's 4 first generation NUCs with 4x NUC6i5SYH.

Please help me find a place where I can buy 4 of these new (not refurbished).

 

PS: even though there are newer generations, NUC6i5SYH is the last generation that still supports Windows 7 and we would rather not have not buy new windows licenses at this time as well. Otherwise I would have bought the latest generation NUCs.

 

Thanks in advance,

Andrey

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NUC8i7BEH Type-C with DisplayPort Alternate mode?

December 1, 2018, 9:18 am
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I am trying to connect my NUC8i7BEH with my monitor via Type-C (male) to DP cable (female). (my HDMI port will be used for my TV)

I found out that Type-C cable must support "DisplayPort Alternate mode" in order to do this.

 

Does anyone know if this is available in NUC?

 

Thank you.

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Win 10 errors and boot problem – NUC7PJYH

July 4, 2018, 12:26 am
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Hi,

I have my NUC installed with the recommended RAM (KVR24S17S6/4) and 250GB Samsung EVO860 SDD.

After the installation process was over I got many erorrs like "Your PC ran into a problem and needs to restart."

In addition, after restarting I encounted many times the Recovery windows "It looks like windows didn't load correctly"

or just the NUC got stuck on login screen (pre-desktop window). See images below.

 

To make sure it's not the WIN 10 installation that causes the problems, I installed it few more times from two USB memories.

I also tried both the pre-installed BIOS 0027 version and the updated BIOS 0037 version with similar outcomes...


Then I attempted some more solutions I found on the internet:
1.Installed updated drivers from Intel website: Ethernet,Display, Wifi and Bluethooth.
2. Updated the Windows thru Windows Update.
2. Ran Win 10 Memory Diagnostic Tool.
3. Checked the Local disk (C:) for Errors. 4. Ran Deployment Image Servicing and Management and then the  System File Checker tool (SFC.exe)

 

After completing each of the above stages it seems that get rid of one blue screen error just to get a new one.

First it was KERNEL SECURITY CHECK FAILURE, then MEMORY MANAGEMENT later PAGE FAULT IN NONPAGED AREA,

and now it's the WHEA UNDETECTABLE ERROR


The only thing that got somewhat better is that the NUC is not getting stuck as often after reboots on login screen

 

Any idea what is the problem and what can I do? or should I assume it's a faulty NUC and replace it?


Thanks  

 

 

 

 

Win-Capture 1.jpgWin-Capture 3.png

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wake-up question on NUCC6CAYS

November 30, 2018, 2:50 am
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I had a query regarding if bluetooth/wifi can wake-up the system from sleep or will prevent sleep from occurring. In the NUCC6CAYS datasheet there is a PCIe wake listed but BT is not. The reason for asking is that my NUC (Ubuntu) does not go to sleep if I choose "Suspend" from the UI when a BT transfer is on-going. Is this expected, will BT activity cause sleep to abort ?

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How can I remote start NUC8i7HNK from cold off?

November 27, 2018, 4:29 am
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With an actual remote.. like RF or IR

the Silverstone I got needs to connect to the power switch leads which the NUC doesn't give access to so I need somethin diff

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Does NUC8i7HNK have an open PCIe slot?

November 30, 2018, 12:35 pm
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I have been viewing the tech specs and manual, but am not quite clear. Are the only PCIe slots for the M.2 drives? Can they be used for anything else?

I am looking to put in a card that needs a  PCIe x1 slot

Does it have an accessible one? Could one for an M.2 drive work? Would it need an adapter? I currently only have 1 PCIe M.2 drive installed so I do have an open one

Any help appreciated. Thank you

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Wake-on Bluetooth with NUC8i7HNK

December 1, 2018, 3:14 pm
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I figured my Bluetooth Logitech MX 5500 keyboard wasn't waking my comp was because I had to set something up

Well, I checked in BIOS and wake from Bluetooth is enabled

I went to power management in device manager for my keyboard (comes up as "Logitech HID-Compliant keyboard" )

"allow this device to wake the computer" is already selected

Yet I can hit the power icon on my keyboard, I'm guessing putting the thing to sleep as the skull and other LEDs slowly fade out and in (no red eyes tho) and tapping the power button on the NUC does bring it up quickly

After I do that, I can hit any key, including that one again, and nothing will happen

Am I missing something?

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This is a last resort: Wake-On LAN (or WAN?) NUC8i7HNK

December 1, 2018, 4:47 pm
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I am on a wireless network with this

I selected my wireless card's power managedment, selected to allow it to wake this, only with a magic packet

I then grabbed 2 diff wake apps on my android device

I can get it to say "success" but it aint. Nothing happens. Getting annoyed at running back and forth from behind my desk over to the TV where the NUC is to wake it back up manually

Also, when I deeslect (on the wireless card) "allow computer to turn off this device to save power) the allow wake goes away?

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Is there a list of tested Consumer Infrared (CIR) Devices?

December 1, 2018, 6:37 pm
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I would like to get a CIR to use with Windows 10 / NUc8i7hvk

 

Are there any tested devices listed?

 

Previously, I would have thought: this is a standard, I can buy any CIR device and it will just work, but alas, even a thing as simple as a Samsung USB 3.1 drive I bought doesn't work properly on my NUC, and when I asked about it, Intel referred me to a (very very short) list of tested USB flash drives.

 

So lesson learned. I won't buy anything now unless Intel tells me it has been tested and works, even "standard" devices

 

Thanks,

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CPU isn't down clocking NUC8i5BEH

November 27, 2018, 1:25 pm
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So this is kind of an odd question.

I have a NUC8i5BEH.

When I check my CPU clock speed in Windows 10 task manager its always at 3.XX + GHz never going down to "regular" 2.3GHz.

This is all while the Computer is not under load.

When I check the power usage it is acceptable (clearly not running at full power).

I'm wondering if this is Windows miss reading the clock speed, a bios issue, or my install of windows.

The NUC CPU fan does not appear to be running at full speed so its not over heating.

I'm not overly concerned but wondering if anyone else has seen this and if they fixed it.

Thanks

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NUC8i7HVK Mouse Cursor Sticks eGPU

December 2, 2018, 5:48 am
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Having an issue where when using the eGU (EVGA GTX980) via TB and the eGPU is attached to my display of display-port the mouse cursor will stick both on the desktop and applications. When using the primary display (Vega) over HDMI there is no issue.

 

For the display setup I have displays “duplicated” from the “Advanced Display Setup” from the Windows 10 OS.

 

I have removed and reinstalled drivers, BIOS is updated, and all other drivers as well. I have tried the mouse (Logitech G703) both wired and wireless with same issue. Any other suggestions would be appreciated.

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NUC8I7BEH 在ISCSI安装WINDOWS10的驱动问题

November 11, 2018, 8:46 pm
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我刚购买NUC8I7BEH一台，已安装内存，通过BIOS设置了ISCSI磁盘，并用其他WINDOWS系统进行格式化（GPT分区）。在NUC开机启动后按F10已经能够看到SCSI启动项。说明已经设置正常。

外接USB硬盘启动WINDOWS10安装程序，一直到安装过程中磁盘分区的步骤时，无法找到ISCSI分区。问题应该是无法加载ISCSI驱动程序导致无法列出分区。请问该驱动程序在什么地方可以下载？

 

我另外一台NUC7I7BNH采用同样的方式，可以成功安装WIN10，是否说明NUC7上的ISCSI驱动是WIN10直接能识别的？在NUC7安装过程中，不需要加载其他驱动程序就能直接显示出ISCSI分区进行安装。

 

问题：

  1. 是否是由于ISCSI驱动程序问题，导致WIN10在安装过程中无法识别ISCSI磁盘？
  2. 是否有在WIN10安装过程中需要加载的相关驱动程序下载？
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NUC8I5BEK cannot wake up after screen off

November 9, 2018, 8:07 am
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My NUC8I5BEK with INTEL 760P 256G SSD is connecting to Sony Tv as media center. However, once the screen off, i will never be able to wake it up by any means except to power it off and turn on again.

 

Here are what i did, but still cannot resolve this issue.

(1) Update all drivers and windows 10 update (1809)

(2) Disable deep sleep in BIOS

(3) 3 mins screen off

(4) never sleep

 

It is really annoying now as i have to set screenoff and sleep to "never"

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BIOS Update To Latest

November 27, 2018, 12:22 pm
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I will be receiving my NUC VR on Thursday from Amazon. I plan on updating the BIOS after installing Windows 10 using the "Express" method from inside Windows. I'm not sure what to the BIOS version will be when I receive the NUC but have read on this forum that a big jump in versions can cause problems and that intermediate updates are recommended. Since the NUC was just purchased I doubt that would be an issue but I also know that I would have no control over the version if I use the Express method from inside Windows. Am I needlessly worrying about what is probably a non issue?

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NUC8i7BEH Sound Issue...yes, again with this question.

October 4, 2018, 6:44 pm
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Good Evening Everyone,

 

I am having an issue with my new NUC8i7BEH and Windows 10 release 1809 Build 17763.1

The new NUC8 replaced a still fully functional NUC5i3RYH that I never had an issue with since building it in 2015.

 

I had initially installed Windows 7 on the NUC5i3RYH and then later I purchased Windows 10 release 1709 and installed it fresh with all the current Intel Windows 10 Drivers and everything worked as it should. No issues… Ever.

 

Then, the shiny new NUC8i7BEH rolled out and I decided to upgrade and give my son the NUC5. The day it was released, I ordered the kit from Simply NUC as they had it ready to ship and was a good price.

 

Now, I had initially installed the Windows 10 release 1709 and put the older OS Windows 7 back on the NUC5. Grabbed all the latest Intel drivers for the new NUC8 and installed… Here’s the kicker, if I used the included Realtek HD Audio driver from Intel, the sound would constantly pop after sleeping for 30 seconds and then being awoken with a sound event. There is no Popping or Static during normal/in-use Audio playback. This Only happens after the system rests for 30 seconds with no audio events.

 

If I did not install the Intel Realtek driver, and just used the native installed Windows 10 HD Sound driver, there were no issues. All was well. I know because I have formatted this darn thing and re-installed fresh over 5 times now trying to figure out the issue.

 

I looked around on the web at various help forums at what this problem could be… tried them all. No luck. No matter what I did, after around 30 seconds the sound device was obviously being put to sleep, and all audio events, or even certain tasks would awaken it and then there goes the POP!

 

Set min processor state to 100%... Lowered Audio bit/sample rate…There are no enhancements running, NEVER use them. Re-install Intel ME, Chipset…nope. Looked in the Registry, but I cannot find the string that I was told to look for.

 

Ok, so I thought you know, maybe this is just a driver/software issue and maybe it will be fixed with another Windows 10 update… sadly no.

 

When the October 1809 Build was released the other day, I downloaded the ISO from Microsoft directly, made another install USB and went to doing another fresh install of Windows 10 with current Intel drivers and the recent BIOS update as well… fingers crossed this POPPING issue would be resolved (because I have my NUC hooked up thru my stereo for listening to music and its pretty bad for the popping to be going on).

 

Nope, only this time, Windows 10 did not install its own native HD Sound driver. I had to actually install the Intel Realtek driver.

…and once again… POP!

 

  PLEASE HELP. I would really appreciate it and Thank You  For Your  Time.

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Wake-on Bluetooth with NUC8i7HNK

December 1, 2018, 3:14 pm
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I figured my Bluetooth Logitech MX 5500 keyboard wasn't waking my comp was because I had to set something up

Well, I checked in BIOS and wake from Bluetooth is enabled

I went to power management in device manager for my keyboard (comes up as "Logitech HID-Compliant keyboard" )

"allow this device to wake the computer" is already selected

Yet I can hit the power icon on my keyboard, I'm guessing putting the thing to sleep as the skull and other LEDs slowly fade out and in (no red eyes tho) and tapping the power button on the NUC does bring it up quickly

After I do that, I can hit any key, including that one again, and nothing will happen

Am I missing something?

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