Hi there.

I've come across an annoying issue where the HDMI video is fine but the audio doesn't seem to work on a Samsung UN32EH5300 when paired with a NUC7i3BNH. The audio on the TV has worked fine with both a PS3 and a PS4 as well as an older NUC, the D34010WYKH.

Swapping for a different brand of cable did nothing however switching to different TVs (Samsung HPT5064X/XAC and Sony KDL-37XBR6) did show the audio from the NUC7i3BNH working fine on them.

OS: Ubuntu Mate 16.10

Bios: bnkbl357.86a.0036.2017.0105.1112

I assume this is a bios issue but was wondering if there's anything else I can try.

I've had the system for 4 months and it works great for the most part but recently it started rebooting itself randomly--at least a couple times a day.  I ran a windows memory test and the test said I have a memory problem that should be addressed by the manufacturer. 

Before I pursue that I thought it would make sense to try to update all the drivers and BIOS. It looks like most drivers and the bios all have updates since I bought the system in April 2017.  I downloaded the driver bundle and found on-line the recommendations to do the updates manually instead of using the Intel Driver Update Utility.  I'm about to get started but since I'm not a hardware/BIOS/Drivers expert I thought I post a question: 

Is my approach here the right one?  That is, to update everything before trying to get the memory vendor to replace the memory?  Or is this just a waste of time?

Thanks.

Greetings everyone at Intel Community!

I need help with setting up my new NUC5CPYH that is connected via HDMI to a Sony W67 42" TV.

1. The NUC5CPYH is equipped with a correct 4gb RAM & functional SSD.

2. It did boot correctly into the Intel Visual Bios at the store where I got it.

3. But now after bringing it home, connected it to the TV, trying to Boot into Intel Visual Bios failed.

4. There is a starting Menu that has the "Intel NUC" title, a small menu at the bottom having F2, F7 & F10 to access different option.

5. None of them worked.

6. The NUC is connected to a Logitech wireless keyboard that seems to work after the menu when it is asking to:

    "Reboot and Select proper Boot device, press a key"

Goal: To boot into Intel Visual Bios so I can change the boot device and install a Windows OS.

Your upcoming help is much appreciated, thank you!

My new NUC's fan is speed very low(0-900rpm) which cause cpu too hot (100 c). I have tried all options in bios(cool,balance),even changed the cooling mode to fixed 80% in BIOS.

What's wrong with my nuc?

How can i fix it ?

Bios version 0049

this pic is token after cool start less than 2min,   cpu temp constantly climb up.......even exceed 100 c

I have two NUC7i3BNK that both have the same issue of the ITECIR Infrared Receiver not being detected after startup. It seems to only happen when the units are started by turning on their HDMI monitor or by pressing the power button on a RC6 IR remote. If I press the power button on the unit to turn it on or select restart in windows the ITECIR Infrared Receiver shows up in device manager and a IR remote works normally. When the IR decides not to work, scanning for new devices in device manager makes no difference and the ITECIR Infrared Receiver does not show up under HID. Both units are running windows 10 and didn't have the issue when initially installed.

Hello.  New NUC7i5BNK user here.

Yesterday I went to upgrade my BIOS from version 49 to version 50.  There are general warnings for various things, including "If you are trying to downgrade to a previous BIOS version and its Intel® ME Firmware version is older than that currently on the motherboard, then the downgrade is NOT supported."

There is no mention that Bitlocker-enabled installations will require entry of a Recovery Key after a BIOS update.  I've had many Bitlocker-enabled installations in the past, none of which required the Recovery Key after a BIOS update.

So I upgraded.  Discovered my Recovery Key was needed, which was 20 miles away from the NUC location.  I figured I would downgrade back to 49 as a quick fix.  Even though the ME Firmware version was the same between 49 and 50, the downgrade was not allowed.

My assistant was headed to the office and needed the computer.....so I made the 40 mile round-trip for the key.

Intel, I think it would be a good idea to:

1.  Provide a specific warning that BIOS upgrades on systems with Bitlocker enabled will require a Recovery Key.

2.  Specifically warn when you can't downgrade to the most recent preceding BIOS release.

Thank you.

Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

• lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
• I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
• Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

Thanks in advance and excuse my english.

Hello guys

a few days ago I bought my first NUC ( NUC7i3BNH ) and everything works great but only 1 thing is strange.

In my use case I have a plex server running on win10 and when no plex client is connected to the plex server through my network, he will change to sleep mode (theoretically) but when no display is attached via HDMI the sleep mode seems to have no effect. I tried to set the NUC in sleep mode by hand via rdp connection (selected the sleep mode in shutdown settings - not working).

Strange thing is

When I connect the NUC to my tv and make the same settings via connected keyboard, the NUC is moved to sleep mode (blinking blue power led) and hes waking up again when I use the keyboard (wake on via lan is also working)

Does this behavior mean that a HDMI connected display is forced to have so the sleep mode works correctly? or do I have to change some major settings in UEFI setup or in windows?

thanks for help

Hello, I bought Skull Canyon for live performances, but I can't get nice results in latencymon. I have problems with CPU throttling.

What I have done:

-Disabled Turbo boost in Bios

-Disabled Speedstep in Bios

-Changed Power plan to High performance

-Disabled core parking

-Disabled Visual Effects

-Processor Scheduling set to "Background services"

What I do wrong?

Bought one of these barebones (w/Optane + 16GB RAM) a month or so ago and tried running Win7 on it, and couldn't get audio to work.  I would get a constant error on the Multimedia Audio Controller.  OK fine, it's only supposed to run on Win10.  Upgrade to Win 10.  Same error.  Update driver.  Windows can't find the driver.  Manually select the GFX10 folder.  No joy.  OK I figure it must be some glitch in the upgrade and it's holding onto something from Win7 causing the issue.  Fresh install of Win10.  By fresh, I mean partition deletion and complete partition reassignment and reformat on the SSD, and go through the whole process.  Fresh install, should be nothing residual.  Same issue.  In the device manager under Other Devices is lists Multimedia Audio Controller with the ! triangle.  I also have the sound icon in the notification area with the red x.

Uninstall the device. Scan for changes.  Comes back the same way.

Disable.  Uninstall.  Rerun the Graphics Install.  Comes back the same way.

Tried running the RealTek for the 3.5mm jack.  No dice.

Did I just get a unit that was made on a Friday afternoon or a Monday morning and I'm going to have to send it back?

Coming from Intel NUC DN2820 I was able to play 3D MVC with Kodi with new Intel Media SDK, I just purchased Intel NUC NUC7i3BNK and 3D playback doesn't work.

On the Intel NUC DN2820, the resolution was set 1920X1080p 3D and everything works great

On the Intel NUC NUC7i3BNK either I set the 1920X1080p 3D or  3820X2160p 3D doesn't work

The Intel Media SDK was supposed to allow 3D MVC to work, I did some testing and found the HDMI 2.0 connection is the one causing the issue and any NUC with HDMI 2.0 doesn't work/

I have a NUC7i5BNH connected to a Samsung ua55c6900 TV via the HDMI port. This is a older TV running 1920x1080p. The video playback is choppy and not smooth. This is for streaming from netflix or local stuff off the hard-drive. I've got all the latest drivers apart from the HDMI2.0 firmware update. I can't do this because I don't have any HDMI2.0 devices to plug in. My $50 raspberry pi has smooth playback and so does my laptop so the high powered NUC should be fine. Any help?

Hello!

Is HDR support in windows 10 creators update supported for this model?

I cant find anything to activate it? In the HD control panel i cant change color depth and so on..

Do we need graphics driver with WDDM 2.2?

Kind reegards

Jake

Hello,

How do I access the BIOS on Intel's board model Crescentbay, installed in a NUC5i7RYF (fanless)?

So far, holding [F2] and/or [DEL] at startup does not work. I could not locate a BIOS mode jumper on the board.

This is what I could find:

Thanks for any help.

I have just purchased my first NUC Skull Canyon and I have connected it to my Samsung S27B971D WQHD monitor. However, 2560x1440 is not listed in the available resolutions. I have also tried to add it manually through Intel Iris Graphics Control Panel but I am getting "The custom resolution exceeds the maximum bandwidth capacity". 3 different HDMI cables I have tried with no success. I am pretty sure that I can get this resolution through DisplayPort but currently I do not have one. I am pretty sure I can get it through HDMI as well, as I have read that 4K is supported through HDMI on this machine.

Hi,

I'm experiencing boot Issue with the NUC6CAYS + Ubuntu Server 16.04.02 LTS (kernel 4.8), Ubuntu Server 17.04 (kernel 4.10) and even with the UEFI USB Installer.

• BIOS Version 0038 and 0040 tested
• HDMI 2.0 Firmware fix.
• Default values in bios except: eMMC is disabled + supervisor password set ( I tried without a supervisor set too). Also tried the UEFI OS Selection to Linux, same issue
• ADATA SP550 SSD is installed inside

Here is the story:

• First I installed Ubuntu Server 16.04.02 LTS with HWE Stack (Kernel 4.8), everything was working fine BUT I noticed that sometimes, after a reboot, my NUC was stuck on a black screen right after the GRUB Menu.

• I decided to give Kernel 4.10 a try so I installed Ubuntu Server 17.04 (kernel 4.10) and nothing else except updates. I did a small script to restart the computer every 30 seconds or so and again, randomly, the NUC was not rebooting. I see the GRUB Menu with Ubuntu selected and after the 2 seconds timeout, screen go black and nothing more happen.

• After hours and hours of debugging and trying to find what the problem was, I decided to use a brand new SSD (same model) that I had on hand.
  • Disconnected the power of the NUC
  • Replaced my SSD
  • Connected my Ubuntu Server 17.04 USB installer made with Rufus
  • Connected power
  • Started NUC
  • Pressed F10 on boot, selected my USB and displayed the GNU GRUB Menu where I selected * Install Ubuntu Server and.....the same issue occurred,  black screen and nothing!!
  • I restarted the computer and tried it again... this time the Ubuntu Server installer started correctly.

1. Boot
2. Wait for GRUB Menu (eMMC is disabled and ssd brand new, so the USB boot automatically)
3. Press Enter to start installation
4. If the installer start, press CTRL+ALT+DELETE and do it again.

• I did it again, and again, again, at least 30 times without any issue than, after many retries same problem, black screen and nothing!

It's totally Random and really seems to be a BIOS issue to me since this time. When the black screen happen, ctrl+alt+del do nothing. I have to long press the power button for about 5 seconds to power off the NUC.

I should have a brand new NUC6CAYH tomorrow to test if it's specific to my NUC or not, since I already have NIC issue with this one but I need it for development (NUC6CAYS - Ethernet Issue )

Tested with a brand new NUC6CAYH, a different 4GB Kingston memory module and a different brand SSD (PNY) - Same Issue

Procedure to reproduce the issue in this post: Re: NUC6CAYS - Random boot freeze and can be downloaded here: https://communities.intel.com/servlet/JiveServlet/download/485079-171358/RebootScript.md.zip

Thanks a lot for support

I noticed that the NUC DE3815TYBE does not restart while HDMI display is connected.

I run Linux and I tried many BIOS version TYBY10H.86A.0060, 054,052.

Did you ever face this issue ?

I have a very strange audio issue that I'd like advice on.

I recently replaced my NUC DC3217BY with the NUC6i7KYK. The computer sits under my TV for media playback, video calling, and gaming.

My TV is a Panasonic plasma from 2008 with Full HD resolution. The surround amp is a Marantz NR1601 (HDMI1.4a) with 7.1 surround.

Windows is set up to output 7.1 with 24-bit audio @ 96kHz. This setting is common between the two NUCs.

For media, I stream YouTube or Netflix, play video files using VLC, and play DVDs/Blu-Rays using WinDVDPro.

With my DC3217BY I used WinDVDPro11, on the NUC6i7KYK I use WinDVDPro12. The drive is a Pioneer BDR-XU03 connected to one of the rear USB3.0 ports of the NUC.

The DC3217BY setup was flawless. It is only nearly flawless with the NUC6i7KYK.

I can play everything, but when I open WinDVDPro12 to play a DVD or  Blu-Ray, I notice the PCM indicator on my amp blinks off for about half a second every 10-20 seconds with an accompanying break in audio from the speakers. There is no issue with the video playback at all.

If I close WinDVDPro, the audio glitch continues on the same cadence regardless of what programs I open or what media I play.

The only way to get it to stop is either to put the computer into and out of standby or select a different audio playback device from the Windows 10 volume dialogue and then switch back to HDMI.

While WinDVDPro is open, if I change audio output to the headset jack or my Bluetooth headphones, there is no glitching on those outputs. When I revert to HDMI, the glitching resumes.

I have downloaded the Intel Driver Update Utility. However, when it scans my computer it keeps throwing up the same software and drivers as out-of-date. Attempts to install recommended versions fail. The graphics driver and the audio driver, however, are up-to-date. The chipset, Thunderbolt and a couple of others (including CIR) are flagged as wrong (I am not using the Thunderbolt port yet, the CIR seems to work without issue).

I have tried to run the HDMI v2.0 firmware update, but it will not install until I connect a HDMI v2.0 compliant device, which I do not have.

I don't believe I can blame WinDVDPro for the glitching as all it has to do is decode the audio and video from any disc that is playing, which it does correctly with all my other audio devices and there is no issue with the video at any point.

The fact that the issue starts when WinDVDPro starts is suspicious, but closing WinDVDPro does not fix it (I have to adjust audio output or put the computer to sleep).

The HDMI cables are all 1.4 high-speed and are 3' or 4' in length, so signal distortion does not seem likely (and anyway, audio is fine with every program except WinDVDPro).

My Marantz receiver is compatible with the audio settings I have.

Are there any known incompatibilities with HDMI audio that I can investigate?

Why doesn't the driver update utility work correctly to update all the drivers it says are outdated?

I have tried altering the settings for audio in Windows, but no sample rate or dynamic range bit-depth has any different effect. I have tried changing the way WinDVDPro works with audio from the DVD/Blu-Ray discs, but again no change.

I have a NUC6i3SYH (16gb Crucial DDR4 2133RAM (2x8GB), 256GB Intel M.2, 27" LG 27UD58 Monitor running up to date windows 10) and have 2 issues with it:

1. The audio: on first boot the audio doesn't work. If you restart the computer (which takes an age if the audio isn't working) it will work when it re-starts. This is just mildly annoying and never used to be like this. Is this something windows update has broken? I have updated the bios to SY0061.BIO as I was running one 57 or something equally old and it's not made any difference? Windows normally boots in a matter of seconds and when the audio is working restarts very quickly.

2. I'm getting some flicker on part of the screen. I'm unclear if this is down to the monitor or the gpu? It's a fairly recent problem and seems worse if the computer has been on for a while making me wonder if it's an issue with the GPU and heat? Where is the best place to start trouble shooting this issue? Or is it a known issue with the NUC?

Thanks in advance.

Dave

Just operated today my brand new Skull Canyon NUC6i7KYK. I am amazed by the performance of this machine, however, the fan drives me crazy with its constantly spinning around 3000 rpm.

I have left the machine operating in bios for an hour and the CPU got from 60 to 70 degrees. How can that be possible for a machine that actually does nothing?

I am attaching two screenshots one from the BIOS and one from Windows, both where the system actually is in an idle state.