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NUC6CAYH screen turns black for a second

August 8, 2017, 7:36 am
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Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

  • lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
  • I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
  • Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

 

Thanks in advance and excuse my english.

 

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NUC buzzing if separated from power line

September 22, 2017, 5:17 am
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Hello,

I have a NUC6CAYH. Everything works fine: connected to a ASUS Monitor by HDMI/DVI, usb wireless mouse and keyboard and to loudspeakers by 3.5 plug/cinch.

If I turn off the NUC and disconnect the power line I get an extremly loud buzzing from the loudspeakers. I cannot avoid this although I tried a noise filter betweeen the NUC and the loud speakers.

If I keep the power line connected everything is quite.

Does anybody have an idea for a workaround? Is it a failure of the NUC? In general or just mine?

I have so many pc's without any problem of this kind.

Best regards

Gerhard

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Skull Canyon 4k Daisy Chain

September 25, 2017, 8:02 am
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Hi,

 

Does anyone know if the NUC Skull Canyon supports 4k Daisy Chain 60 Hz?

 

Im trying to do it, but i could just got 30Hz

 

Thanks

 

JapeX

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Screen Flickering

September 23, 2017, 3:54 am
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I am getting annoying screen flickering after installing latest graphics driver x.x.x.4771 on Intel NUC7i3BNH.

 

Screen flickering goes away if I install older graphics driver. Monitor attached is only 1680x1050 resolution.

 

Anyone else had similar problems with 4771 drivers ?

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DisplayPort Audio Issue on NUC7i5BNH

July 5, 2017, 3:25 am
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I've got a Dell P2415Q connected to an NUC7i5BNH via DisplayPort.

 

The speakers is then connected to the 3.5mm jack on the back of the monitor.

 

Everything is fine if I set the resolution to 4k@30hz or anything lower than this.

 

But the first bits of any audio is almost always dropped when the display resolution is set to the maximum 4k@60hz.

 

This is not much a problem if I'm watching a film or something but it's really irritating when half of a notification sound is chopped off.

 

If I connect the 3.5mm jack to the Realtek sound card on the front of the NUC there is no audio drop instead I get the electrical noise problem described by other people.

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NUC7I5BNK Power ON from Microsoft XBOX 360 Media Remote not working

September 12, 2017, 6:35 am
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I am not sure if it is a bug or a missing feature but since it’s announced that this remote is compatible (NUC Ecosystem Catalog July 2017) should work.

360 Media remote.png

https://www.intel.es/content/dam/www/public/us/en/documents/technical-specifications/nuc-ecosystem-catalog-2017.pdf

 

 

Please add support in BIOS or remove from advertised products as compatible.

 

 

NOTE: some old NUC’s has this support in BIOS:

bios.png

 

However in last generation NUC’s (NUC7I5BNK) this option is missing in BIOS.

 

Related threads:

NUC7I3BNH IR Power On not working

NUC6CAYH switch on with Remote not working

Intel NUC7i3BNK can't turn it back on with remote

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Intel Nuc7i3BNH

September 24, 2017, 11:38 pm
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Hola, buenos días. Tengo un Intel Nuc7i3BNH. Este es nuevo, y no consigo conectarlo a ningún monitor. He probado con un cable HDMI directo, en otro monitor que no tiene HDMI, sino DisplayPort, he probado con un adaptador HDMI-DisplayPort y nada, además he probado con varios adaptadores para conseguir ver algo en un monitor con VGA y nada. He probado con varios cables HDMI también. No he conseguido visualizar nada todavía. Me gustaría saber que puedo hacer para resolver este problema.

Muchas gracias.

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NUC6CAYH, Samsung UE28H4000AW, No Input Detected.

September 25, 2017, 6:29 am
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Hi there,

Unfortunately the combination of my NUC and tv doesn't work properly. HDMI 2.0 Firmware Update tool 1.66 installed.

Following are the details.

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Turning on the tv, than the NUC, results in the tv not seeing any signal from the NUC connected to either ports HDMI 1 or HDMI 2 on the tv, mentioning "No input detected". The tv does flicker/switch once, noticing the NUC is starting. Neither the boot splash screen, nor the OS desktop is seen. The NUC boots successfully as i can connect to it over the network. Rebooting the NUC up to 10 times eventually results in showing the boot splash screen and the OS desktop. The VGA connection plugged into another display does not seem to have any problems. Re-plugging the HDMI cable has no effect, tv flickers/switches once but eventually will show "No Input detected". No connection/display issues at all with a satellite set top box connected to the same tv.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Intel NUC6CAYH

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

-

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

EFP. Samsung UE28H4000AW (UE28H4000AWXXN) television, firmware version 1042

How much memory [RAM] in the system (see note2 below).

8GB. 2 times Kingston KVR16LS11/4, 4GB PC3L.

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Tried with 3 different HDMI cables:

1 generic "High speed HDMI cable"

1 generic "High speed HDMI cable with     Ethernet"

1 Monster branded "Gold Advanced High Speed HDMI Cable with Ethernet"

Hardware Stepping (see note1 below).

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Software (SW)

Operating System version (see note2 below).

Not needed to replicate issue. Windows 10 Home x64.

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

Graphics Output Protocol (GOP) version 10.0.1036

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

22.20.16.4771

SW or Apps version used to replicate the issue.

-

Configurations

Single display, clone, or extended (see note2 below).

Single display.

Display resolution & refresh rate setting of each display (see note2 below).

1366 x 768, 60Hz.

AC or DC mode, i.e. is power cable plugged in or not?

Power plugged in.

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Connect NUC to tv with hdmi cable.
  2. Connect power to NUC and tv.
  3. Turn on tv.
  4. Turn on NUC.
  5. NUC boots successfully, tv does not show display but shows "No Input".
  6. Reboot NUC, up to about 10 times, until boot splash screen displays. If boot splash screen shows, NUC works as intended.@

...

 

-----------------

Attached are the diagnostic screen shot and files.

Please advise on how to solve this as the situation isn't workable at the moment.

 

Regards,

Jeroen.

 

Message was edited by: J B Fixed form layout.

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Failed to boot from sdcard in arch linux

May 25, 2017, 9:34 am
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Failed to boot from sdcard with error

 

#dmesg | grep smbus

[6.456351] i801_smbus 0000:00:1f.1: can't derive routing for PCI INT A
[6.456354] i801_smbus 0000:00:1f.1: PCI INT A: not connected
[6.456379] i801_smbus 0000:00:1f.1: SPD Write Disable is set
[6.456401] i801_smbus 0000:00:1f.1: Failed to allocate irq -2147483648: -107
[6.456457] i801_smbus 0000:00:1f.1: SMBus using polling

 

#lspci

00:00.0 Host bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Host Bridge (rev 0b)

00:02.0 VGA compatible controller: Intel Corporation Device 5a85 (rev 0b)

00:0e.0 Audio device: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Audio Cluster (rev 0b)

00:0f.0 Communication controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Trusted Execution Engine (rev 0b)

00:12.0 SATA controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SATA AHCI Controller (rev 0b)

00:13.0 PCI bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series PCI Express Port A #1 (rev fb)

00:13.1 PCI bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series PCI Express Port A #2 (rev fb)

00:13.2 PCI bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series PCI Express Port A #3 (rev fb)

00:15.0 USB controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series USB xHCI (rev 0b)

00:16.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series I2C Controller #1 (rev 0b)

00:18.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series HSUART Controller #1 (rev 0b)

00:19.0 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #1 (rev 0b)

00:19.1 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #2 (rev 0b)

00:19.2 Signal processing controller: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SPI Controller #3 (rev 0b)

00:1a.0 Serial bus controller [0c80]: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series PWM Pin Controller (rev 0b)

00:1f.0 ISA bridge: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series Low Pin Count Interface (rev 0b)

00:1f.1 SMBus: Intel Corporation Celeron N3350/Pentium N4200/Atom E3900 Series SMBus Controller (rev 0b)

01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)

02:00.0 Network controller: Intel Corporation Device 24fb (rev 10)

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)

 

#uname -a

Linux nuc 4.11.2-1-ARCH #1 SMP PREEMPT Mon May 22 06:53:49 CEST 2017 x86_64 GNU/Linux

 

How I avoid this error?

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NUC5i5RYK - Bluetooth Issues

September 16, 2017, 3:00 am
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I can't seem to get any of my bluebooth devices to work.

 

  1. Logitech K810 Keyboard
  2. UE Boom wont work.

 

I actually tried other devices and I can see them when searching and they will connect but the services do not work.

 

I am running:

 

 

Any help at this point would be appreciated.

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SD Card not recognized

September 24, 2017, 11:54 am
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Hi,

Just installed Win 7 Pro on a NUC5CPYH.  Installed all the Intel and Windows ugrades bu the SD card reader does not show up.  The bios shows the sd drive as disabled but the window is greyed out so I can't click to enable it.  Any ideas?  The only big change I did to install Win 7 was put in a patch to enable usb 3.0 in win 7.  Thanks

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Black Screens & Failure to awake

September 18, 2017, 12:17 pm
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Two issues:

 

From day one, my Nuc7i7bnh has not been able to wake up the monitor after going to sleep.  The Nuc will wake up, the screen will not wake up.  The screen claims it is not receiving a signal.  This occurs with every HDMI cable I have tried.  My brother has the same exact issue with his NUC.  Several of of my colleagues who own Nuc's are having the same exact issue. By the way, other computers wake up correctly with this monitor (Dell P2415Q, 4k 60hz monitor).   So the issue does not appear to be with the monitor.

 

The only way I was able to get around this wake up issue was to use a USB c to display port cable.  With this cable the Nuc was able to wake up the monitor.

 

In July, I started to have the dreaded black screen flicker.  Colleagues are also having the exact same issue.  So is my brother.  It is driving everyone nuts!

 

I had great hope when Intel delivered the new display driver.  It appeared to work for a while.  Unfortunately, the dreaded black screen flash has reappeared.  Not as frequent as in the past, nevertheless, it is back!  I also discovered that this new driver is not operating at 60hz, it is operating at 29hz (according to Windows 10).  I have totally uninstalled the driver, switched to the generic Microsoft display driver, rebooted several times and reinstalled the latest Intel display driver.  Same results every time!  29hz.

 

Display adapter.JPG

Display adapter 2.JPG

 

Please note:

 

The difference in the display hertz for the Microsoft generic display driver and the latest Intel display driver.

 

Unfortunately, returning the Nuc is not a good option.  Why?  The Nuc was only part of the expense.  I have the expense of an SSD, 32gb of ram, a Bluetooth keyboard and mouse, a monitor.

So far, the Nuc is about the most troublesome computer I have ever owned.  (I have owned computers since 1985.)

 

Here is a video where it refuses to wake up:

 

Amazon Drive

 

Equipment:

 

Intel Nuc 7i7bnh

 

SecurOmax HDMI cable 2ft - HDMI 2.0 (4K @ 60Hz) Ready - 28AWG Braided Cord - High Speed 18Gbps  (Only will do 30Hz in 4k with newest Intel display driver)

(Alternative Cable - USB C to Display port cable)

 

Samsung 960 EVO - 1tb PCIe NVMe - M.2

 

Crucial 32gb DDR 2133 MT/s (PC4-17000)

 

Dell KM 717 Bluetooth keyboard and Mouse

 

Dell P2415Q - (4k monitor, 60hz capable)

 

Dell AC511 usb soundbar

 

Windows 10 Pro (64bit)

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thunderbolt drivers for Windows server 2012r2

June 12, 2017, 4:25 pm
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Hi Intel,

 

I'm looking for the drivers for windows Server 2012R2....here's the interesting part....your hardware IS the OEM.

 

So, in reference to your Post at:  communities.intel.com/thread/102107  ......this doesn't make sense.

 

Your harware is the Intel NUC NUC6i7KYK

 

Is there a reason that you don't make drivers for Windows Server 2012r2 for your own device??

 

This is a limiting  factor with this device,as i want to purchase a 40Gbit External NIC :

ThunderLink® | Thunderbolt 3 to 40GbE Adapter Dual port | ATTO

 

Kind Regards,

The guy who spent money and can't use the device as intended...because of Drivers.

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audio problems

September 16, 2017, 2:32 am
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hey all,

 

i've just bought the nuc7i3BNH with 8gb ram and win 10 64-bit.

 

i pluged it to my reciver (denon) and my tv set (panasonic) with a hdmi cable.

 

the problem is that in some vidoes on youtube there is a sound and in others there is complete slience.

that's the case in another web sites.

i downloaded all the latest drivers.

 

pls help me.

 

thanks.

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Ready Mode requires password on exit

September 16, 2017, 8:51 pm
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I have a kiosk system I setup and due to the NUC's inability to come out of sleep from my remotes I'm trying ready mode.  Problem is even if I disable password on startup, password to resume from sleep or hibernation, when coming out of ready mode it requires me to login again.  How do I stop this?

 

 

Thanks.

 

Steve

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nuc7i3bnh does not wake up external hard drive from sleep

September 26, 2017, 2:08 pm
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I recently purchaed this nuc and very satisified with size and perfomance

I do have one issue with my external hard disk, Seagate goFlex

http://www.seagate.com/em/en/external-hard-drives/desktop-hard-drives/goflex-desk/

 

The disk has an external power supply and usb 3 dock which i connected to the usb 3 ports on the front of my nuc

For some reason the disk doesn't wake up after the first time it falls asleep , which is an issue i never had in my older PC (consider that the windows 10 installation was transferred as is to the nuc)

 

i deselected the option that allows the port to turn off the device (I am not sure if i did it on the right port though) and i even installed the seagate app and sepcified NEVER to put the disk to sleep but still this happens and I lose all access to my media content whch is terrible for me

the only way to get it to work again is to unplug the usb and re plug it

 

any solutions?

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NUC7i7BNH – Dual Monitor Output via a Single USB-C Port

September 19, 2017, 5:00 am
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Hi,

 

My monitor setup is as follows:

  • Samsung C34F791 (3440x1440 resolution)
  • Samsung S27A650D (1920x1080 resolution)

 

Both of these monitors have a DisplayPort input. I’d like to connect them via this port to my NUC7i7BNH. The USB-C port on the back of my NUC7i7BNH supports Thunderbolt 3, but I’m not sure if it’s capable of driving this dual monitor configuration.

Some suggest to use an external adapter, like Cable Matters, StarTech, or plugable.
https://www.youtube.com/watch?v=wpBfnnOl9Yw
https://lesterchan.net/blog/2017/08/11/cable-matters-thunderbolt-3-to-dual-displayport-adapter/

 

- I read that “USB-C specifications only allow one external display per USB-C port”. Is this correct for NUC7i7BNH’s Thunderbolt 3 port as well?

- If so, doesn’t an external dual DisplayPort adapter like Cable Matters adds latency or reduces framerates?

- Would you recommend using a single USB-C port and an external dual DisplayPort adapter, or direct USB-C to DisplayPort connection on one monitor + HDMI to DVI connection on the other monitor (S27A650D doesn’t have HDMI inputs)?

 

Regards,

Erez.

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NUC6i5SYH - BIOS not supported ?

September 20, 2017, 11:38 am
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When I bought my NUC, I made the update to version 057 and everything went well, using the Express method, very simple, fast and easy.

 

So, in my NUC I had the BIOS 057 and today I did the update again to version 062 and everything went well again, (image2) but after completing the update, the NUC reset and displayed the message, (image1). This worried me because if I understood correctly, the BIOS is not compatible with my NUC ??

 

Everything seems to be working fine as it has accessed Windows 10 64 Pro normally. When checking the BIOS version, I noticed that it was updated, (image3).

 

I hope some message will reassure me, please. Thank you

 

1.jpg2a.jpg3.jpg

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sst oed

September 13, 2017, 11:08 am
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intel nuc 715bnh intel sst oed driver failed to initialize

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No Dolby TrueHD or DTS-HD

September 14, 2017, 8:26 pm
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I´ve a nuc7i5BNK. I installed the latest graphic drivers and the HDMI Patch. But there is still no HD sound. For more information I attach  my SSU-file. My NUC is connected over a Denon Reiceiver to a Samsung UHD TV via hdmi. I hope you can help me.

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