I immediately updated the bios when I got my NUC, then installed UBUNTU on it.  It worked well and issuing the shutdown command powered the NUC down just fine.  I decided to wipe the drive and install Windows 10 on it. All the device drivers, chipset drivers, etc installed just fine. Then I went to restart the NUC from Windows.  It hung up with the power light still on and there was no video output on the screen.  I had to hold the power button down until is powered off.  Once I got it booted up, I issued a shutdown from windows 10 and again the screen went blank and the power button light stayed on.  I booted from a LINUX USB drive I have and tested shutting the NUC down and it worked just fine and powered all the way down so this is definitely a Windows 10 problem.

This doesn't seem like a big deal but it is when the NUC is setup as my HTPC and everytime Windows 10 applies and update and restarts (which I cannot stop from happening thanks Microsoft), the NUC goes down but doesn't come back up and none of my devices can access it and my family blames me for not being able to access our movies, pictures, etc.

Does anyone else have this problem.  Any suggestions on what to do?  I  even wiped the drive again and reinstalled windows but didn't manually install / update any drivers or let Windows install any update and the problem was there from the get go.

Hello,

I have a NUC 7i5BNH running under Windows 10 64 bit and can not get the HDMI Audio to work on my monitors.

I have updated all drivers and can see that Intel Display Audio is listed in Device Manager under Sound, video and game controllers but it does not appear in the Sound control dialog.

I have both "Show Disabled Devices" and "Show Disconnected Devices" selected, but all that shows up are the Realtek devices connected through the audio jack.

I am running one monitor on the native HDMI port and one on the Thunderbolt port.

The Intel Display Audio driver is 10.24.0.1 dated 10/26/2017

The Graphics 640 driver is 23.20.16.4849 dated 10/27/2017

Windows is 10 Pro version 1703 Build 15063.726

I've tried uninstalling and reinstalling nd have updated the bios and hdmi firmware to the latest version.

Thanks,

Our PCIe Express hardware device (PCIe x4 GEN I interface) is connected to the 4 Lanes PCI Interface on the M.2 slot.

We did some basic tests with an older BIOS version 0031 from 14th December 2016 and everything was working fine.

After upgrading to the latest BIOS version BNKBL357.86A, Version 0054 from October 25^th 2017 we see PCI Express link issues.

We analyzed the behavior with the PCI Express analyzer and saw repetitive PCIe LINK trainings.

It seems like ASPM (Active State Power Management) is activated which is not supported from our hardware.

We tried to downgrade to an older BIOS version but this is prohibited with the latest ME version.

Therefore, I cannot tell you since which BIOS version this problem is present.

We also changed the Windows 10 power management settings but it didn’t have any affect to the PCIe Link.

The same issue was present on both NUC7i7 and NUC7i5 systems we tested. We did not observe the same issue with NUC6i5 systems.

It would be very nice if you could help me with the following questions:

1. Do you have an explanation for this behavior?
2. Is this PCIe Link behavior activated by accident or on purpose enabled for M.2 SSDs?
3. Can we expect that a BIOS upgrade will fix our link problem?

Thanks a lot for your help.

Hi Intel-Team,

we have bought around 80x Intel NUC7i7BNH for our company, all with the same configuration and all with the same customized basic-installation of windows 10 Professional.

- Intel NUC7i7BNH

- 256GB m.2 SATA-SSD Samsung MZNLN256HMHQ PM871a

- 1x 16GB DDR4-2133 RAM Samsung M471A2K43BB1-CPB

- BIOS-Version 0052

We have problems with several freezing NUCs, some working fine (SSU Example: NUC_OK.zip) and some just freezing (SSU Example: NUC_fail.zip).

For more understanding, I mean a system that just stop working with a freezed screen, non functioning mouse and keyboard and no reaction on the power button unless I press it for 10 seconds to hard reset it.

- We installed the systems after updateing the BIOS to version 0048 and later to 0052.

- I "cross-changed" the peripheries (RAM, SSD, PSU) between my both testing machines the freezing was always on the same System

- I installed a Crucial MX200 m.2 SSD instead with the same freezing again

- we recognized that the systems only freezed, when the automatized McAfee-Antivirus fullscan of the system (McAfee Enterprise 8.8) was running and with that run the prozessor ist at 85-100% load, but ...

... 1. the "OK"-System have a lower workload with ~60-90% as mentioned don't freeze

... 2. without that active scan but with active On-Access-Scanner, with AIDA stresstest (CPU at 100%) the System is stable

... 3. without that active scan but with active On-Access-Scanner, with AIDA stresstest (CPU at 100%) AND several copyjobs the System is freezing after a short period

... 4. without that active scan but with DEACTIVATED On-Access-Scanner, with AIDA stresstest (CPU at 100%) AND several copyjobs the System is stable

... 5. now I deactivated Hyperthreading in BIOS and the freezings are gone

Now I am totally confused because it seems that it is no thermal problem, no SSD problem, no memory problem, no McAfee problem nor a combination of it, especially since the known hyperthreading-issue should be fixed with BIOS version 0047

I am not sure how much of our Systems are affected since not every user is reporting properly or sees that problem as the same because we have the BSOD-problem too when the System send the monito to sleep and do not wake it up again (except the energie-savings are deactivated).

btw. I obliterated the IP-Informations in the SSU-Files.

I appreciate some help and/or informations about that issue.

With kind regards DarkTapo

I have the  NUC7i3BNH that i have set led colour as orange and slowly pulse when in hibernation. When I put it in hibernation I see the orange light working, but after 15-20 minutes it is off,no light.

I have upgraded bios when available so maybe there's a new function I don`t know about?

I have a Nuc7i5BNK with Iris Plus640 Graphics but the latest driver, 4849 which should enable support for HDR, wont install and says the driver is not supported on my hardware. The Iris Plus640 is listed on on the supported hardware list for this driver on the download site but still wont install.

I am still running driver 4815 without any HDR. Should i wait for a specific driver for Nuc?

I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.

This happens at random times(at least once every 10 mins). The NUC is hooked up to a display via VGA  I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).

I have the latest BIOS.

Monitor used : Acer P186HV

Resolution : 1366*768 @ 60Hz

I love the Intel Nucs. I've purchased several of them for my personal use and recommended them for others also. However, your new format for displaying information about your products is really horrible!!! When I want to browse your latest NUC products, the most important thing is looking for a NUC with specs that meet what I'm looking for, and number one is which CPU. But instead of organizing your NUCs by commonly used CPU names, such as i3, i7, Celeron, etc., which everyone is familiar with, you're now using numbers such as "95442 Processor Included". Come on, who uses those kinds of processor numbers? Perhaps some enthusiast who's researched all the CPUs and knows exactly which precise one they want. But certainly not the general public, and I bet even most Intel employees wouldn't know off-hand which number goes with which processor name, unless there's some secret method to your numbering system that I'm not aware of.

In short, when I want to search on your website to see the specs for all Intel NUCs with an i3 processor, I want to be able to see a list of filters that has i3 as an option, not some cryptic processor number.

Furthermore, your specs once you do find a NUC are far from being clear. If I type the model number into Amazon or any retailer, they show right in the heading what the commonly used CPU name is, plus amount of memory/storage capacity, etc. if it's a NUC with those options. But when I pull up something like the NUC7I5BNKP, which has Windows 10 pre-installed, I'm presented with specs such as Launch Date and Lithography at the very top. How are those significant for someone just wanting to find the basic specs of the product? Obviously there's some storage device included with this NUC if Windows 10 is pre-installed, but I can't even see anyplace in the specs where it even lists what storage it includes. How can you expect me to buy your product when you can't even list what kind of storage the product includes? You need to include commonly used CPU name, amount of installed RAM, storage, OS, and things that every other PC maker on the planet uses to describe their products displayed prominently at the top of the specs. Forcing people who want to buy your product to search all over, and end up visiting non-Intel sites just to get the most basic of information about your product is quite unbelievable. It's as if whoever designed your NUC webpages is doing their best to destroy your NUC business by frustrating potential buyers.

Please, please, please, completely redo your product pages and absolutely include the commonly used processor names.

We are evaluating NUC7i7 and NUC7i5 for use in embedded application. One of our custom USB-connected devices hangs up when the NUC is rebooted. We need to be able to turn off USB power for a moment just before or during a software-initiated reboot. This will reset the attached USB devices.

Any advise will be of great help.

I got my nuc about 1.5 months ago, about a week ago I updated bios/graphics driver and ever since have been experiencing issues. The NUC seems to lock up whenever the display is disconnected. Either by windows putting it to sleep, or even if I unplug the hdmi cable. Primary display is a 2017 Vizo E-60-e3, but I have confirmed it on a 1080p pc monitor as well. I tried rollling back the drivers, but it wont boot with anything but the most recent drivers and the stock windows drivers. The issue does not happen on the windows drivers. Thanks in advance for assistance!

All,

I'm new here, but I've been looking for a new display for my trust Intel NUC D54250WYB. I understand it doesn't support 4K @ 60Hz, but I'd like to see how close I can get with a pretty inexpensive display.

I currently run two 1680x1050@59.9 displays, and I'd like to keep one of them running on the HDMI port. First question: Can I run near 4K on the DP port with this running on the HDMI port?

I came to this forum because I found a Samsung U28E590D on sale today, and found this thread:
Re: D54250WYK, Samsung U28D590D, 4K-resolution not working where many express their frustrations that the D54250WYB doesn't support 4K @ 60Hz. I didn't have the expectation it would,  and I haven't bought the display yet, so I'm not frustrated :-) I too run Linux Mint on the NUC.

So, what's the status on that today, can we get 3840x2160 @ 40Hz running reliably on Linux with this display? What would the highest resolution I could have with 60Hz with this display?

Are there any other choices that would be better?

Another inexpensive display I have on sale today is Asus VP28UQG and then the more expensive AOC U3277PWQU and Samsung U28E850R

Any experience you can share with using them with D54250WYB and Linux would be appreciated!

my intel nuc7i5bnh was running windows 10 1703. during the restart process of the update, display was lost. tv reported "invalid format". changed tv settings but still no display. then i tried using a computer monitor which worked just fine. but i primarily use my nuc as a htpc, which is hooked up to the tv via hdmi. is there a solution for this? i can do a system restore and revert back to the earlier version but im afraid that windows update would just automatically reinstall the faulty update. thanks in advance!

So I've been using a Skull Canyon NUC for about a year now, and had it hooked up via a mini display port to DVI adapter to a monitor. I just got a 27" 4K display with HDMI and DisplayPort, but can't seem to manage to get the Skull Canyon NUC to connect either by HDMI or Mini Display Port to HDMI to this monitor.

If I reboot, I do see the monitor via HDMI connection, then it does the boot screen and starts to load windows, and goes completely black and no signal.

In the Intel Iris Graphics Control Panel, it does list the monitor connection via HDMI2, but doesn't display anything for it. In Windows' Display settings, it doesn't show any custom scaling, Resolution, or Orientation options (all just greyed out drop down boxes).

I can get it to display via HDMI to my 1080p monitor just fine... How do I get it to display on a 4K HDMI connection? ugh...

Am I missing something?

Edit: Works fine with Samsung 4K TV...

Running Bios 50

Intel Iris Pro 580 Graphics Driver is: 23.20.16.4849 (up to date)

HDMI 2.0 Firmware was applied

In Device Manager, it lists the monitor as a "Generic PNP Monitor". I've reached out to the manufacturer if there's a driver .inf I can utilize.

Hi,

If I try to export and import the bios settings as an profile on a usb stick all saved settings are lost. Is there a bug in the bios version?

Thanks for the help!

Andreas

The title pretty much says it all. I can get my Inteset 422-3 to control my Media Portal software but I have no clue how to get it to wake the computer or control it in any way.

As I have noted elsewhere in these forums I have been running a NUC7i5BNH with bios v46 and HD Graphics Driver v4678 for some time. I have also asked that Intel not concentrate on issues relating to 4k graphics resolutions to the exclusion of interests of people who wish to continue with bios v46. I have found that this combination of bios and graphics driver is the only one, so far, that gives me trouble-free video and HDMI audio at 1920x1080 resolution. All of the more recent drivers give me audio problems, and it could well be related to my requirement to persist with bios v46.

Yet HD Graphics Driver v4678 has now been removed from the search downloads for NUC7i5BNH. I see that this version is still being referred to in other forum threads, for example Audio issues at 4k on NUC7I5BNH . I would appreciate it if this most useful driver for anyone still running bios v46 could be restored to the search downloads list for this NUC.

Regards.

HI,

I have an NUC5i7RYH which has woked perfectly for almost exactly 2 years. All updates have been applied. It now has these issues.

1. First boot in the morning and I get the following.

a. A message "No bootable device" (although not every time). Sometimes I have to powercycle the device several times before it will boot.

b. The clock time on starting Windows 10 has slipped back by a few hours.

I have replaced the CMOS battery twice (I thought maybe the first one was also defective). No improvement.

If I do not unplug the power overnight, then it boots normally.

Help!

Hi,

I am trying to update the drivers on my system.

Running the Support Assistant

Intel® Driver & Support Assistant

It tells me that two drivers need updating.

Wireless from 19.51.8.2 to

Updated Version: 20.10.2

Release Date: November 20, 2017

Size: 94 MB

Installs the Intel® Wireless Technology-based (WiFi) driver for Windows® 10 for the Intel® NUC Kit NUC5ix3RY and DN2820FYKH.

and

LAN from 12.15.25.6712 to

Updated Version: 22.7.1

Release Date: October 27, 2017

Size: 60 MB

This download record installs the LAN driver for the Intel® NUC product with the Intel® Gigabit Ethernet Network Connection using Windows® 10.

I download.

I install.

I reboot.

I rerun the Support Assistant.

Still the same two drivers are listed as requiring updates.

Hi Intel-Team,

we have bought around 80x Intel NUC7i7BNH for our company, all with the same configuration and all with the same customized basic-installation of windows 10 Professional.

- Intel NUC7i7BNH

- 256GB m.2 SATA-SSD Samsung MZNLN256HMHQ PM871a

- 1x 16GB DDR4-2133 RAM Samsung M471A2K43BB1-CPB

- BIOS-Version 0052

We have problems with several freezing NUCs, some working fine (SSU Example: NUC_OK.zip) and some just freezing (SSU Example: NUC_fail.zip).

For more understanding, I mean a system that just stop working with a freezed screen, non functioning mouse and keyboard and no reaction on the power button unless I press it for 10 seconds to hard reset it.

- We installed the systems after updateing the BIOS to version 0048 and later to 0052.

- I "cross-changed" the peripheries (RAM, SSD, PSU) between my both testing machines the freezing was always on the same System

- I installed a Crucial MX200 m.2 SSD instead with the same freezing again

- we recognized that the systems only freezed, when the automatized McAfee-Antivirus fullscan of the system (McAfee Enterprise 8.8) was running and with that run the prozessor ist at 85-100% load, but ...

... 1. the "OK"-System have a lower workload with ~60-90% as mentioned don't freeze

... 2. without that active scan but with active On-Access-Scanner, with AIDA stresstest (CPU at 100%) the System is stable

... 3. without that active scan but with active On-Access-Scanner, with AIDA stresstest (CPU at 100%) AND several copyjobs the System is freezing after a short period

... 4. without that active scan but with DEACTIVATED On-Access-Scanner, with AIDA stresstest (CPU at 100%) AND several copyjobs the System is stable

... 5. now I deactivated Hyperthreading in BIOS and the freezings are gone

Now I am totally confused because it seems that it is no thermal problem, no SSD problem, no memory problem, no McAfee problem nor a combination of it, especially since the known hyperthreading-issue should be fixed with BIOS version 0047

I am not sure how much of our Systems are affected since not every user is reporting properly or sees that problem as the same because we have the BSOD-problem too when the System send the monito to sleep and do not wake it up again (except the energie-savings are deactivated).

btw. I obliterated the IP-Informations in the SSU-Files.

I appreciate some help and/or informations about that issue.

With kind regards DarkTapo

I have a very strange audio issue that I'd like advice on.

I recently replaced my NUC DC3217BY with the NUC6i7KYK. The computer sits under my TV for media playback, video calling, and gaming.

My TV is a Panasonic plasma from 2008 with Full HD resolution. The surround amp is a Marantz NR1601 (HDMI1.4a) with 7.1 surround.

Windows is set up to output 7.1 with 24-bit audio @ 96kHz. This setting is common between the two NUCs.

For media, I stream YouTube or Netflix, play video files using VLC, and play DVDs/Blu-Rays using WinDVDPro.

With my DC3217BY I used WinDVDPro11, on the NUC6i7KYK I use WinDVDPro12. The drive is a Pioneer BDR-XU03 connected to one of the rear USB3.0 ports of the NUC.

The DC3217BY setup was flawless. It is only nearly flawless with the NUC6i7KYK.

I can play everything, but when I open WinDVDPro12 to play a DVD or  Blu-Ray, I notice the PCM indicator on my amp blinks off for about half a second every 10-20 seconds with an accompanying break in audio from the speakers. There is no issue with the video playback at all.

If I close WinDVDPro, the audio glitch continues on the same cadence regardless of what programs I open or what media I play.

The only way to get it to stop is either to put the computer into and out of standby or select a different audio playback device from the Windows 10 volume dialogue and then switch back to HDMI.

While WinDVDPro is open, if I change audio output to the headset jack or my Bluetooth headphones, there is no glitching on those outputs. When I revert to HDMI, the glitching resumes.

I have downloaded the Intel Driver Update Utility. However, when it scans my computer it keeps throwing up the same software and drivers as out-of-date. Attempts to install recommended versions fail. The graphics driver and the audio driver, however, are up-to-date. The chipset, Thunderbolt and a couple of others (including CIR) are flagged as wrong (I am not using the Thunderbolt port yet, the CIR seems to work without issue).

I have tried to run the HDMI v2.0 firmware update, but it will not install until I connect a HDMI v2.0 compliant device, which I do not have.

I don't believe I can blame WinDVDPro for the glitching as all it has to do is decode the audio and video from any disc that is playing, which it does correctly with all my other audio devices and there is no issue with the video at any point.

The fact that the issue starts when WinDVDPro starts is suspicious, but closing WinDVDPro does not fix it (I have to adjust audio output or put the computer to sleep).

The HDMI cables are all 1.4 high-speed and are 3' or 4' in length, so signal distortion does not seem likely (and anyway, audio is fine with every program except WinDVDPro).

My Marantz receiver is compatible with the audio settings I have.

Are there any known incompatibilities with HDMI audio that I can investigate?

Why doesn't the driver update utility work correctly to update all the drivers it says are outdated?

I have tried altering the settings for audio in Windows, but no sample rate or dynamic range bit-depth has any different effect. I have tried changing the way WinDVDPro works with audio from the DVD/Blu-Ray discs, but again no change.