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NUC 7i5BNH HDMI Audio is not listed as Playback device

November 28, 2017, 10:59 am
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Hello,

 

I have a NUC 7i5BNH running under Windows 10 64 bit and can not get the HDMI Audio to work on my monitors.

 

I have updated all drivers and can see that Intel Display Audio is listed in Device Manager under Sound, video and game controllers but it does not appear in the Sound control dialog.

 

I have both "Show Disabled Devices" and "Show Disconnected Devices" selected, but all that shows up are the Realtek devices connected through the audio jack.

 

I am running one monitor on the native HDMI port and one on the Thunderbolt port.

 

The Intel Display Audio driver is 10.24.0.1 dated 10/26/2017

 

The Graphics 640 driver is 23.20.16.4849 dated 10/27/2017

 

Windows is 10 Pro version 1703 Build 15063.726

 

I've tried uninstalling and reinstalling nd have updated the bios and hdmi firmware to the latest version.

 

Thanks,

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Playing 4k using madvr

November 1, 2017, 5:10 pm
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When I play 4k I get video stutter and chopping.

 

Madvr settings are low performance using jriver as media player.

 

Driver ver 21.20.16.4678

 

Win 10 pro 16gb ram.

 

Thanks for your help.

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NUC 7I7BNH - Peripherals approved by Intel

November 30, 2017, 9:32 am
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Hello Intel,

I am once again creating a topic about the model, this is what I bought the kit for use as a mediacenter.

Now, I need to get information on where I can find complete lists of Intel approved peripherals that have been tested on this model.

The main products that I want to obtain are the disks (hdd, ssd and m.2) and the memory cards, but also external products such as external disks, cases of disks, pendrive, hub usb, drivers readers of media etc.

The reason for this research is explained because I will be writing a great review in Portuguese, intended for the audience that speaks the language. Such a review is a practice that I use, as a way to promote the product, behold I also review it in Brazil.

That way, if it is possible to get such lists, it will be very useful for my work.

Thanks for any info.

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USB device not recognized after working fine for a length of time

August 7, 2017, 9:07 am
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NUC skull canyon

Win 10 Pro 64 with 32 g Ram

 

All connected devices work fine for a while. Then I get a message like: Last USB device not recognized and the keyboard quits working.

 

What I've tried:

  1. Re starting. This works fine for a little while then the problem reappears.
  2. Swapping keyoards, using a wired and wireless model. no change
  3. Keeping all drivers updated using the Intel tool. No change.

Any ideas? Thanks

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Intel 3168 - No Networks

November 12, 2017, 11:18 am
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I am having a problem with the 19.51.7.2 driver. The adapter cannot find any networks although my Zotac sitting on the same desk finds mine and a number of the neighbors.

I have had to use a usb  external n adaptor to connect to my network, but want to connect with the internal dual band.

 

Jerry

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NUC6CAYH: VGA black scr 1-2sec / HDMI flickering: We need a solution

November 16, 2017, 7:30 am
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I work about 15 years in IT, mainly as a Windows server specialist, but also desktop support / integration and software testing.

Since they first came out, I've been using and recommending Intel NUC's, by now I've installed about 30 of them, mostly with very happy customers as a result.

 

About the NUC6CAYH..

Recently a client of mine needed some simple Windows 10 pc's with a VGA connection, so I installed 3x NUC6CAYH.

The NUC's have very different production dates, yet ALL of them have the same issue of 1-2 seconds of black screen, sometimes as much as every 2 minutes.

After trying everything (changing screens, changing cables, trying different BIOS versions, trying different graphics driver versions, ...), without any result, I discovered on this forum that a lot of users are experiencing the same issues.

An issue like this is not something I would expect in a 2017 product (especially coming from Intel).

 

The client bought new screens with a HDMI connection, only to find out this also gives flickering every few minutes, again, on ALL of them! (the screen doesn't go completely black as when using VGA, it's less severe, a kind of fast flicker).

Needless to say this is a very disappointing experience for both my client and me.  Not to mention the cost of troubleshooting, only to find out it's a faulty product.

 

This looks like a design flaw, I can't believe Intel is still selling these!

Probably only a few % of the people with this issue will find the way to this forum, so that means a huge amount of frustrated customers will hesitate to buy an Intel product again.

 

I'm sure Intel knows exactly what the issue is, they should, after all these months and probably thousands of these units returning.

 

So my question is:

To other NUC6CAYH (with Windows 10) users:

Is there anyone here who's problem was actually completely solved (Please specificy if you use HDMI or VGA) if yes, which actions did you exactly take?

 

To Intel support:

As this issue seems so widespread, please tell us what the root cause is.  If you're not aware of the root cause, please escalate this to the right engineers to troubleshoot.  My feeling is that this specific issue is causing damage to Intel's good name, not to mention the huge troubleshooting costs for all people still buying this product.

Is there an actual solution? Will the problem be 100% solved with a replacement from Intel?

 

 

Thanks!

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USB sound driver missing

November 15, 2017, 7:05 pm
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My NUC6i5SY (Windows 10) has been stable for a long time. A month or so ago I updated the graphics drivers to try to get 192/24 bit sound working (I can't) and since then every week or so the USB sound driver goes missing. So no sound out of the DAC or speakers. I've no idea why it goes missing, it doesn't coincide with a Windows Update or anything.

 

To get the driver back I've been reinstalling the graphics driver package (15.47.2.4815 etc) and usually it comes back.  Except the last few re-installations it hasn't come back. So now no sound.

 

I guess I have 2 questions:

- Does anyone have any idea why it keeps going missing?

- And how I can get it back?

 

I’m not particularly technical so I could be doing something obvious wrong.

Thank you, any help appreciated...

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Strange behaviour

November 16, 2017, 10:04 am
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How my Nuc is connected to my TV.

 

NUC------------>YAMAHA RVA3060 HDMI input#4.------------------------------> TV sony KD-55X9005A input 4.

 

 

I have a really strange behavior.

 

Plugged to my LG Monitor, I do see the flickering as well on my NUC6CAYH that a lot of us are complaining about.:

 

I also tried the NUC plugged on my TV as described above through My Yamaha receiver.

I do not see the flickering anymore, BUT when I start  or stop the NUC, My TV is switch automatically to HDMI1 .  The funny part is I have no cable connected on HDM1 ....   it is very easilly showable as it happens on ALL switch on/off.

REALLY strange.

 

Needless to say, all drivers are up to date. HDMI has been flashed to last FW.

 

WHAT IS THE PLAN TO GET DECENT HDMI BEHAVIOUR ?

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NUC6CAYH loses ethernet connection

November 20, 2017, 8:57 am
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Hello everybody,

today I was making a speed test of my Internet connection (fiber, with 1 Gbps download, 200 Mbps upload) with the Speedtest application for Windows 10 (https://www.microsoft.com/en-us/store/p/speedtest-by-ookla/9nblggh4z1jc?SilentAuth=1&wa=wsignin1.0), which I already did several times before. Today, instead, during the upload speed test, suddenly the ethernet connection of the NUC crashed, and I couldn't have it working again since I restarted the NUC. Since I haven't any keyboard or monitor attached to the NUC, which I control only by remote desktop, and I have disabled wireless connection on it, this s quite annoying.

Is there anybody experiencing the same issue, maybe under similar conditions of load on the onboard ethernet card?

is there a way an hardware way to turn on the wireless connection in these circumstances?

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Reading NUC temperature sensors

November 7, 2017, 12:45 am
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Hi,

 

I am interested into know the following:

 

Is there a way to read Intel NUC kit (NUC7i7BNH) temperature sensors from Windows command line?

 

I know that several grapfical tools to read temperatures exist - but I'm in need for a command line tool, to automate monitoring. My NUC happens to reside in an unwarmed cottage (remote amateur radio site), at where the temperature might fall very low during the winter.

 

BR,

Jukka

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NUC6CAYH screen flickers /turns black

November 11, 2017, 2:26 pm
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I'm having some issues with my brand new NUC6CAYH: The screen will randomly turn completely black for a few seconds.

 

This happens at random times(at least once every 10 mins). The NUC is hooked up to a display via VGA  I'm not experiencing the same issue when I'm using an HDMI display (different resolution and refresh rate).

 

I have the latest BIOS.

 

Monitor used : Acer P186HV

Resolution : 1366*768 @ 60Hz

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Steps to return?

July 19, 2016, 9:57 am
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I currently have a intel nuci3ryh with windows 10 on it. I am upgrading to a nuci5ryh.

 

What is the best way to return this? Just remove HD and RAM?

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Windows 10 1017

November 2, 2017, 1:50 pm
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has Windows Fall Update reached any NUC6i7KYK machines yet?

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nuc7i3bnk no video on LG OLED 65B7A

November 30, 2017, 10:00 pm
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the title is a bit missleading, so let me explain my setup.

 

Untitled Diagram.jpg

 

I've got an intel NUC7i3bnk hooked up to an Onkyo TX-RZ710 receiver.   This, in turn, is hooked up via a 20-25ft HDMI active cable, that in turn is hooked to a wall jack.   The wall jack has a CL2 HDMI 2.0 (18Gbps) cable that runs through the walls + ceiling to another wall jack behind the TV, which in turn has a 3ft HDMI cable hooked to an LG OLED 65" B7A tv.    When I had a Samsung 1080p TV on the wall, there was no issue at all playing videos (I use Plex Media Player embedded on the NUC).   As soon as I replaced the TV, The NUC would refuse to display video on the tv.   At first I thought it was my receiver (I had a TX-NR636 before), so I replaced it with a more modern one, but this didn't improve things.   Then I thought that it might be the HDMI cables (shudder at the thought of replacing the one in the ceiling/walls), so I grabbed my work laptop and plugged it into the  end of the cable coming out of the Onkyo (so as close to the NUC as possible), and TADA!  i get 4K video out from my laptop, so I know it's not the cable from the Onkyo -> wall -> ceiling-> TV.   This led me to deduce it was the NUC, except for I then tried to plug the NUC directly into the TV, and guess what?  It worked. 

 

So now I'm baffled.  I'm running the latest BIOS 0057, as well as I believe 1.66 HDMI firmware (I see a 1.72, but it's a pain for me to update it since I'm running embedded PLEX player, woudl have to reformat with a win10 trial).   It would seem to me that the NUC is having some sort of handsake issue, but I can't explain it.  I've tried both HDMI and using a USB-C to hdmi adapter, I get absolutely ZERO video when I have the NUC take the "long way" to the TV.    I'm still convinced it's some sort of handshake error, but I can't explain it.   Again, the nuc worked fine with a 1080 TV, but as soon as I went native 4k, it suddenly is having problems. 

 

Does anyone have any ideas?

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mic / recording device not being found - NUC6i7kyk

December 1, 2017, 12:15 am
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My nuc doesn't recognize any recording device when I plug in my headphones with mic (Skype etc.)

Audio driver is up to date....what else can I do?

I'm plug in via 3.5mm not usb

 

I use skype on my old laptop but I'd like to use it on my nuc.

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NUC5i7RYH Drivers fail to install but no warning.

November 30, 2017, 3:40 am
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Hi,

 

I am trying to update the drivers on my system.

 

Running the Support Assistant

 

Intel® Driver & Support Assistant

 

It tells me that two drivers need updating.

 

Wireless from 19.51.8.2 to

 

Updated Version: 20.10.2

Release Date: November 20, 2017

Size: 94 MB

Installs the Intel® Wireless Technology-based (WiFi) driver for Windows® 10 for the Intel® NUC Kit NUC5ix3RY and DN2820FYKH.

 

and

 

LAN from 12.15.25.6712 to

 

Updated Version: 22.7.1

Release Date: October 27, 2017

Size: 60 MB

This download record installs the LAN driver for the Intel® NUC product with the Intel® Gigabit Ethernet Network Connection using Windows® 10.

 

I download.

 

I install.

 

I reboot.

 

I rerun the Support Assistant.

 

Still the same two drivers are listed as requiring updates.

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NUC6i7KYK unable to boot with Intel Turbo Boost enabled

November 15, 2017, 5:09 am
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Hey everyone,

 

I've RMA'd a NUC after having spent way too much time to figure out why it was unable to boot.

I just received a new unit and am facing the same problem, the NUC is unable to boot Win10 when Turbo Boost is enabled in BIOS. If it's disabled everything works as expected.

Latest BIOS update done (0050). Also I seem unable to downgrade to 0041 (was shipped with that BIOS) via Power-Button BIOS Recovery (F4).

 

Is nobody else facing this issue? I can live with Turbo Boost disabled but since it's technically the highend NUC I'm not sure whether I should accept this.

 

Thanks!

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Processor process almost 50% after bios update

November 29, 2017, 6:02 pm
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Hi.

i'm using intel nuc6cayh for my daily computer and after i update the bios to latest version released 27 nov 2017 the processor process become higher almost 50% and it's start to lag. please help. i'm using windows 10 insider program build 17046.Intel.jpg

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Monitor blank after Intel HD 620 driver update on NUCi3BNH mini

November 22, 2017, 7:40 pm
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On 11/11/2017 my NUCi3BNH running Windows 10 pro had an automatic Intel HD 620 graphics driver update. The next boot-up afterwards, my Samsung HD monitor connected to the NUC via the HDMI port gave an error message saying the HDMI source mode was incompatible with the monitor, and only showed a blank screen. I can use remote desktop to connect to this NUC, and i can see that Windows is running properly, and the graphics in the remote desktop on a separate computer look fine, but there is no visible output on the NUC HDMI monitor output.  I re-installed the HD 620 graphics driver update, and still the same.


Does anybody have an idea of what is going on, and how to fix it? I would very much appreciate any help.

Dave

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nuc no display on tv after updating to windows fall creators update

November 21, 2017, 7:03 am
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my intel nuc7i5bnh was running windows 10 1703. during the restart process of the update, display was lost. tv reported "invalid format". changed tv settings but still no display. then i tried using a computer monitor which worked just fine. but i primarily use my nuc as a htpc, which is hooked up to the tv via hdmi. is there a solution for this? i can do a system restore and revert back to the earlier version but im afraid that windows update would just automatically reinstall the faulty update. thanks in advance!

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