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NUC6i3SYK Can no longer update GFX drivers due to build?

December 1, 2017, 11:37 am
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It seems that I can no longer update any of my NUC6i3SYK units display drivers. Keep getting the following message:

"This installation package is not supported by this processor type"

I've manually downloaded the drivers, I've installed and tried via Intel's auto downloader/installer tool. It also sees the same updated driver available. It downloads and attempts to install with the same message after failing.

I just updated these units about a month or two ago with this version: 22.20.16.4815 The downloaded package was: gfx_win10_64_15.47.2.4815

This seemed to have fixed some blue screen issues with units running in vertical mode or as a 1x2 collage mode. Still a bit early to say for sure but so far so good. Anyways, refreshing the images with latest drivers and for whatever reason, I can no longer install the latest display driver. From what I can see, there's been two or three driver updates since I first grabbed 4815.

 

Any help would be great. Just getting concerned that any unknown bugs that might be included with what I have now, might be patched already or in future updates that I may not be able to install. I've also attached the contents of a fresh install log file.

 

OS Name: Microsoft Windows 10 Enterprise 2015 LTSB

OS Version: 10.0.10240 N/A Build 10240

Current GPU Driver: 22.20.16.4815

 

Hardware: NUC6i3SYK

Intel HD Graphics 520

Vendor ID: 8086

Device ID: 1916

 

[INF Info]

INF = C:\Users\cdcadmin\Downloads\GFX_WIN10_64_15.60.0.4849\Graphics\igdlh64.inf

*   Section <PackageInfo> Key <Sequence> not found in INF

Date = 10/27/2017

Version = 23.20.16.4849

ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}

PackageInfo.Name = Graphics

PackageInfo.Sequence = 0

Manufacturer = IntelGfx,NTamd64.10.0...14393

Resolved Manufacturer = IntelGfx

!   Error locating a device section. Skipping inf

!   OS mismatch

IIF will NOT initiate reboot

Exit code = 0xA041

ResultCode = 41025

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NUC5CPYH with erratic boot problems (Ubuntu / W7)

December 4, 2017, 7:08 am
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Hi,

 

Last week I bought a NUC5CPYH fresh of the shelf with

 

- 8 Gb Ram DDR3L (Kingston 8GB 1600MHz Low Vo)

- WD Green SSD 120GB 2.5 IN 7mm

- TravelStar SATA HD 1000 Gb (very reliable)

- USB 3.0 stick 32 Gb

 

and got myself into an unsuspected situation with erratic and continuous boot problems.

 

 

I tested the setup with the latest UBUNTU desktop.

During installation sporadic boot problems already showed - the SSD was not always recognized.(approx 4x on 10 boots)

This resulted in no destination to install UBUNTU.

Nonetheless I managed to get UBUNTU running.

 

I tested the same with a TravelStar HD 1000 Gb, same pattern, the disk was not always recognized.

Also during the install process with a bootable UBUNTU USB.

 

With this confirmed working I moved on to W7 Pro, suspecting UBUNTU might be the problem.

After the operation of inserting USB3.0 drivers in the USB boot image, I got W7 Pro running.

I know W7 is not ideal as some (non essential) drivers are not available - but confirmed stable on other platforms.

 

The pattern continued - W7 did not always boot properly, activating the recovery partition on the same install.

This in the SSD drive (TravelStar HD 1000 Gb not yet tested.)

 

The BIOS has been successfully updated to the latest version currently available prior to installations.

When booted, the HD / SSD is always available.

The NUC boot screen is always there, BIOS is always accessible.

In BIOS the HD / SSD always shows.

 

I did some reading here - I saw quite a bit of boot problems, some also referring to the NUC5CPYH.
One thread caught my attention - the SATA cable on some NUC units are not standard causing sporadic boot problems.

Is this a hardware problem also occurring for the NUC5CPYH?

 

Any ideas welcome, I am out of options where to look or what to do.

Last resort is to send the whole lot back as unstable - not preferred at all!

 

Thanks!

 

Indra.

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NUC7ixBNH - Memory

December 3, 2017, 4:03 pm
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Hello Intel,

Before, thanks for always answering my doubts posted.

I bought a NUC for a customer and the supplier of the memories (16GBx2) reported not being able to ship before December 22nd and this forces me to buy again to meet the customer on time.

 

My question is?

This NUC. (In case his is the NUC7I3BNH) can receive 16GB of memory in only 1 comb? ie just use one slot (16GB) and leave the other slot empty, so when he wants to add more memory and have 32GB in the future?

 

Logically, I think so, but I've learned that dealing with the manufacturer will always prevent trouble.

 

I intend to buy the one from this link:

Amazon.com: Crucial 16GB Single DDR4 2133 MT/s (PC4-17000) DR x8 SODIMM 260-Pin Memory - CT16G4SFD8213: Computers & Acce…

 

Although it is possible to leave an empty slot, is there any record that makes use of both slots to avoid problems or is it really safe to use one of the slots only? For me, it really is indifferent to use one or both slots.

 

Thanks again.

 

memo.JPG

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NUC5PGYH HDMI image/video problem

November 4, 2017, 3:55 pm
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Hello.

I just got the nuc from the title a day ago and today i set it up connecting it to my tv. I noticed a weird problem with the hdmi. Sometimes when i change the source on my tv to another hdmi and then switch back to the hdmi where the nuc is i have an image which is only a white noise video. I am attaching a picture of it. After a few reswitches it gets normal. If i dont reswitch the screen keeps flickering between no signal, that white noise stuff and nothing shown with the message that the resolution is not supported. If i start the nuc and i have the tv on that hdmi source from the start everything is ok. Same after it starts working. The problem occurs just if i switch sources while nuc is on or i start the nuc and i have the source on tv on another one and i switch to the nuc at a later time.

Any idea what might be happening?

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NUC7 i5 to i7 swap - can I keep same windows install?

December 4, 2017, 1:33 pm
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Just purchased a NUC 7 i5 (NUC7i5BNH) and installed memory, SSD, win 10 pro.  Decided I wanted to go for the i7 instead (NUC7i7BNH) which I ordered and will return i5 and using same memory and SSD.  Since the hardware is almost all identical other than CPU and GPU can I just swap the SSD and let Windows identify the small changes rather than re-install everything?  If so should I re-install chipset and graphics drivers?  Anything else?  I realize I will likely need to re-activate windows.  Thanks.

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NUC7i5BNK - HDMI audio problem with WASAPI 44.1/16

November 24, 2017, 10:37 am
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Running Windows 10Pro 64bit Fall Creator's update connected with an HDMI cable to a DENON receiver. I can't get the NUC7i5BNK to output audio at 44.1/16 using WASAPI.

 

Things that I already tried:

  1. Updating BIOS to ver 0054
  2. Updating HDMI Firmware to 1.72
  3. Updating Graphic driver to 15.60.0.4849_BN
  4. Install software guard extensions 1.8.106.40803
  5. Currently using JRiver Media Center 64bit. Updated to latest version
  6. Tried using TIDAL
  7. Tried to output sound through Windows own audio device properties (advance tab). Selected 16 bit 44100 CD quality

 

Basically the problem is such: The NUC7i5BNK is not outputting any sound for 2 channels audio at 44.1/16 when using WASAPI. It will output 48/16, 96/24 or even 192/24 (2 channels) but not 44.1. Strangely enough the applications do not detect any fault, even JRiver displays the audio graphs in main window top and the DSP analyzer window.

 

Switching the output in JRiver to direct sound will return the audio, but then I guess it's because it's being routed through the system audio mixer and probably re-sampled to another frequency.

 

I have no problems with multi channel PCM audio decoded by JRiver or even DD AC3 pass through. It's just 44.1/16 2 channel audio that refuse to play through HDMI.

 

I also tried to output the sound through an external USB DAC and it works flawlessly, so obviously it's not an application problem and is clearly restricted to the WASAPI implementation of the HDMI audio driver.

 

TIA

Claude

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INTEL NUCi7 3D MVC ISSUE

March 7, 2017, 8:35 am
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Coming from Intel NUC DN2820 I was able to play 3D MVC with Kodi with new Intel Media SDK, I just purchased Intel NUC NUC7i3BNK and 3D playback doesn't work.

 

On the Intel NUC DN2820, the resolution was set 1920X1080p 3D and everything works great

On the Intel NUC NUC7i3BNK either I set the 1920X1080p 3D or  3820X2160p 3D doesn't work

 

The Intel Media SDK was supposed to allow 3D MVC to work, I did some testing and found the HDMI 2.0 connection is the one causing the issue and any NUC with HDMI 2.0 doesn't work/

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Replacement part for NUC5i7RYH fan

December 4, 2017, 3:51 pm
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Hi

 

We have a NUC5i7RYH that is overheating and it looks likes the case took a knock at a trade show that jammed up the fan. Is it possible to buy a replacement fan or anyone know a site we can order a better fan or fanless heatsink.

 

Thanks in advance.

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NUC6i7KYK TOSLINK Issue

December 4, 2017, 7:01 pm
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My TV has HDMI audio but it is only DD 2.0 capable.  However, I have connected my NUC to my AVR through the TOSLINK capable of doing both DD/DTS 7.1.  The NUC is running the latest firmware, the latest drivers and any updates available for the device.  The problem I am having is I can only get STEREO output from the TOSLINK and I am not able to change the setting anywhere.  I see that DD and DTS is enabled but greyed out and looking at the supportable formats is only 2 channel up to 96khz.  I don't have the option of getting any surround what so ever.  I have disabled the HDMI audio as the audio from the TV is just crap like a 1930s radio.  I am running the latest WIN10 available so I know everything is good.  I don't use the wireless and have it disabled in the BIOS and everything else works fine just no surround sound.  Any help would be appreciated.

 

NUC6i7

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Got to say I'm disappointed

December 3, 2017, 7:31 am
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Had my little NUC5Y.... (the little family friendly one with Windows pre-installed, Pentium N3700 it says) for over 2 years now. It came with Win10 and made its faults obvious the moment I connected to the internet by demanding a multi-gig update. Its little 32Gig SSD is barely, just barely adequate for Win10, and that single first update nearly maxed out C: , a problem I've had to live with ever since. By now, with nothing but Windows as far as poss on C: ALL browsers (Edge, Chrome, Firefox, even Pale moon!) are slow and eventually demand too much of the poor little thing and hang.

 

And now, it needs another update and is demanding I free 8Gig of space on C:. I have now idea how I can do this. What I really want to do is to reinstall Windows to the much bigger 'proper' drive I installed from new, or at the very least to reinstall Win10 from scratch. How can I go about this? I really think its up to Intel to provide a tool, it's not as if the problem was unforeseen after all.

 

Failing that, Linux suggestions anyone? I'm much better disposed to Linux now see how well my Android phone works, without dragging the dying M$ around with it!

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USB device not recognized after working fine for a length of time

August 7, 2017, 9:07 am
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NUC skull canyon

Win 10 Pro 64 with 32 g Ram

 

All connected devices work fine for a while. Then I get a message like: Last USB device not recognized and the keyboard quits working.

 

What I've tried:

  1. Re starting. This works fine for a little while then the problem reappears.
  2. Swapping keyoards, using a wired and wireless model. no change
  3. Keeping all drivers updated using the Intel tool. No change.

Any ideas? Thanks

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nuc6acys trouble displaying video

December 4, 2017, 9:34 pm
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Hi, I bought a nuc6acys  for play back of movie & tv downloaded movies which it won't do.It plays a frame about every 5 minutes.

All the drivers and bios are the latest. When I uninstall the graphics driver and let the generic windows 10 driver take over then it plays

those video's fine , no audio of course, so what might cause this to happen.All other video's play well.

Cheers

John

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NUC5CPYH with erratic boot problems (Ubuntu / W7)

December 4, 2017, 7:08 am
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Hi,

 

Last week I bought a NUC5CPYH fresh of the shelf with

 

- 8 Gb Ram DDR3L (Kingston 8GB 1600MHz Low Vo)

- WD Green SSD 120GB 2.5 IN 7mm

- TravelStar SATA HD 1000 Gb (very reliable)

- USB 3.0 stick 32 Gb

 

and got myself into an unsuspected situation with erratic and continuous boot problems.

 

 

I tested the setup with the latest UBUNTU desktop.

During installation sporadic boot problems already showed - the SSD was not always recognized.(approx 4x on 10 boots)

This resulted in no destination to install UBUNTU.

Nonetheless I managed to get UBUNTU running.

 

I tested the same with a TravelStar HD 1000 Gb, same pattern, the disk was not always recognized.

Also during the install process with a bootable UBUNTU USB.

 

With this confirmed working I moved on to W7 Pro, suspecting UBUNTU might be the problem.

After the operation of inserting USB3.0 drivers in the USB boot image, I got W7 Pro running.

I know W7 is not ideal as some (non essential) drivers are not available - but confirmed stable on other platforms.

 

The pattern continued - W7 did not always boot properly, activating the recovery partition on the same install.

This in the SSD drive (TravelStar HD 1000 Gb not yet tested.)

 

The BIOS has been successfully updated to the latest version currently available prior to installations.

When booted, the HD / SSD is always available.

The NUC boot screen is always there, BIOS is always accessible.

In BIOS the HD / SSD always shows.

 

I did some reading here - I saw quite a bit of boot problems, some also referring to the NUC5CPYH.
One thread caught my attention - the SATA cable on some NUC units are not standard causing sporadic boot problems.

Is this a hardware problem also occurring for the NUC5CPYH?

 

Any ideas welcome, I am out of options where to look or what to do.

Last resort is to send the whole lot back as unstable - not preferred at all!

 

Thanks!

 

Indra.

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NUC5PGYH HDMI image/video problem

November 4, 2017, 3:55 pm
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Hello.

I just got the nuc from the title a day ago and today i set it up connecting it to my tv. I noticed a weird problem with the hdmi. Sometimes when i change the source on my tv to another hdmi and then switch back to the hdmi where the nuc is i have an image which is only a white noise video. I am attaching a picture of it. After a few reswitches it gets normal. If i dont reswitch the screen keeps flickering between no signal, that white noise stuff and nothing shown with the message that the resolution is not supported. If i start the nuc and i have the tv on that hdmi source from the start everything is ok. Same after it starts working. The problem occurs just if i switch sources while nuc is on or i start the nuc and i have the source on tv on another one and i switch to the nuc at a later time.

Any idea what might be happening?

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Disk utilization is 100 %

December 5, 2017, 1:00 am
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Hi Team ,

 

I am using a NUC5PPYH but I facing a hang issue on this . My system is taking a very high Disk utilization 100 % but  i checked on Task Manger so No any task is taking high disk so Please check my system and provide valid resolution.

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mic / recording device not being found - NUC6i7kyk

December 1, 2017, 12:15 am
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My nuc doesn't recognize any recording device when I plug in my headphones with mic (Skype etc.)

Audio driver is up to date....what else can I do?

I'm plug in via 3.5mm not usb

 

I use skype on my old laptop but I'd like to use it on my nuc.

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Intel NUC Board NUC7i3DNBE for Embedded solution

December 5, 2017, 3:13 am
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Hi,

I want to purchase Intel NUC Board NUC7i3DNBE for Embedded solution.

I want some clarity whether all modules will come from Intel along with board or I have to purchase it separately from 3rd party.

 

Following are my questions:

  1. As board doesn't ship with Wifi, Is Intel provides WiFi module, if asked for?
  2. We required Storage of 100gb or 500gb. Please provide more details about what kind of storage options available on board? Is Intel provides this memory modules if asked for (like HDD or SSD)?
  3. RAM of 32gb is required. Is Intel provides it?
  4. Is Power adapter comes with the board?

 

If anyone has any idea then please guide me on this.

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NUC6CAYH screen turns black for a second

August 8, 2017, 7:36 am
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Hi. I`m having issues with a recently buyed NUC6CAYH. The screen will randomly turn completely black for a second or two. (it happend once every 4 or 5 minutes or once every 4 to 5 seconds)

It has windows 10 Pro installed with latest bios (040) and drivers installed.

It is connected via VGA cable to a LCD display (resolution: 1440x900@60Hz).

The things i`ve tried so far:

  • lowering the display resolution to other than the native display stops the flickering or at least makes it less frequent.
  • I had keyboard, mouse and two printers connected to a back USB port through a 2.0 USB hub. removing the USB hub eliminate de flickering (or at least it has not flicker once in about an hour) [Hub works flawlessly in other PCs]
  • Connecting mouse keyboard and two USB hdds makes the flickering happen at least once every 30 minutes.

 

Thanks in advance and excuse my english.

 

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With NUC6I5 with Iris 540 video playback not smooth

December 5, 2017, 2:55 am
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With NUC6I5 with Iris 540 (lastest drivers) and Windows 10 I always get video playback not perfectly smooth on boh h264 and h265 videos, Hardware decoder il enagbled and boh cpu and disck usage is really low

Tested with windows mediaplayer, vlc, kodi, plex etc etc. I always get video not perfectly smooth in particular in situation of fullhd video with high movements and details. Seems like GPU can't afford it.

Is there a way to check GPU usage? CPU stays always  low under 20% and I've run video file boh from SSD and External 5400 usb3

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Remote Keyboard Windows app not launching

December 3, 2017, 2:01 pm
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Hi,

 

The app won't launch anymore on my computer. I tried reinstalling after an uninstall and reboot, but it just doesn't launch. I see a "cmd" window that quickly open and close. How am I suppose to scan the QR code if the app won't launch?  I've attached the SSU report.

 

Except for the graphics and LAN drivers, I've applied all of the Intel updates available + remote keyboard Windows app.

 

Not sure what else I can do at this point...

 

Thanks in advance for your help.

JF

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