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Hard crashes NUC8i7HNK with clean Windows 10 Home install

June 8, 2018, 4:22 am
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Hi all,

 

Just received my new setup with Intel NUC8i7HNK. To get started quickly I first created an image of my old workstation (Intel NUC D54250WYK), but got hard crashes. Had to use the power button for a couple of seconds to reboot the machinTwo days ago I installed Windows fresh with all recent drivers (all from intel site) and bios (0040). Still have crashes. Even when only browsing with firefox with no other applications open.

 

Added components:

 

Memory: Kingston ValueRAM - DDR4 16GB - SO DIMM - 260PIN - 2400Mhz / PC4-19200 - C

SSD: Intel SSD 720p 256GB

Display: Dell Ultrasharp U3818DW

Keyboard/Mouse: Dell premier wireless

 

Please see output of ssu and ipdt attached. Hope someone knows the answer.

 

Best regards,

 

Bas

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LED issues

May 31, 2018, 2:30 pm
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I've got problems with the LED's not turning off after (what I think is a) Windows 10 Pro Auto Sleep feature, its not all LED's either, Front LED 1 and 2 works as expected, but the rest (Power Button, Skull, Eyes and Front LED 3) gets stuck in the last configured state after this happens, after installing the latest BIOS, with some hassle by underclocking the RAM, an hard power reset (unplugging the power) seems to solve this issue and its also the only thing that solves it, even though it's pretty annoying when it happens. Does anyone else have this? The Windows LED configure tool think it changes the LED's but nothing happens with the mentioned LED's, changing Front LED 1 & 2 works however. Even if I try to sleep, hibernate or shut down the device completely from Windows the LED's are still on after this happens.

 

Also, is is normal that the chassis seems to have a small gap that makes the led create a stripe of light underneath the unit like this?

leds.jpg

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NUC7PJYH - No signal on Samsung 4K TV when HDMI UHD Color is ON

June 3, 2018, 7:59 am
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When I turn on "HDMI UHD Color" for the input to which the NUC is connected, TV says "No Signal".  HDMI UHD Color is needed for 3840x2160 @ 60Hz with 4:4:4 chroma and presumably configures the HDMI port as 2.0. When the PC boots - no splash screen, no BIOS (after pressing F2). 

 

If "HDMI UHD Color" is OFF, everything is fine, splash screen appears, and then BIOS (if I press F2). TV reports 3840x2160 @ 30Hz and the splash screen is apparently in 4K.

 

Similarly, in windows. When I switch to 60Hz (with "HDMI UHD Color" ON) I get black screen and then "No signal".

 

It looks like when the HDMI port on the TV is configured as 2.0, NUC sends it something, which the TV does not understand.

 

TV:  Samsung UE40MU6100 (similar US version: UN40MU6300).

Cable: AmazonBasics High-Speed HDMI Cable, 6 Feet or 3 feet - Meets the latest HDMI standards (4K Video at 60 Hz, 2160p, 48 bit/px color depth); supports bandwidth up to 18Gbps.

 

Thanks

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Audio noise with NUC HNK

June 9, 2018, 12:57 pm
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greetings all,

 

Have set up my new NUC HNK using 16gb single RAM, WD 500GB black PCIe m.2 SSD, HDMI into a 24" Samsung SB24750v monitor (with integral speakers). Audio is working as it should via HDMI (Only- no separate audio cable), but I by have somewhat annoying "60 cycle" noise present. Goes away when I mute, doesn't change with position of NUC, cables. It is reminiscent of the sound one would get when a turntable wasn't properly grounded in my old stereo system. Have installed the Intel NUC audio driver.

 

Any suggestions on how to eliminate?

 

Thanks!

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NUC5i3RYK - Can't boot from USB thumbdrive - legacy OR UEFI

June 9, 2018, 3:15 pm
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Hello everyone.  I have searched and read just about every post I can find about problems booting from USB sticks, but I can't seem to solve the problem on my Nuc.

 

Specs: Nuc Box says NUC5i3RYK; Bios says "Desktop Board NUC5i3RYB"; Bios Version: RYBDWi35.86A.0369.2018.0305.1050 (latest); 8GB RAM; M.2 SSD.  Machine boots just fine from the SSD and operates normally.  But booting from a USB stick is a different matter.

 

In BIOS, both UEFI and Legacy boot are enabled; Under boot conf, USB and OPTICAL Boot devices are checked; secure boot is disabled.

 

When I plug in a USB Thumb Drive to boot from (Linux, Acronis Backup, Spinrite, etc), I get NO legacy boot options on the F10 screen.  The drive will appear as a UEFI device: "UEFI  :  USB  :  UEFI  :  USB  :  USB DISK 2.0 PMAP  :  PART 0  :  OS Bootloader  : PART 0".  If I select that, I get about a half second black screen, then I'm returned to the F10 boot options screen to try again. I have confirmed that all the thumb drives I have created will boot okay on another machine, so the drives appear to be okay.  I can, however, boot from a Legacy USB CD-ROM drive without issue.

 

Also, when in BIOS, no boot drives show under the legacy screen, even when one is plugged into the USB port.

 

I have toggled just about every setting I can find in the bios that relates to booting or to USB. I have also tried the USB sticks in every USB port on the Nuc.  I have also done an F9 Bios reset to defaults without any success.  Can anyone steer me in a good direction on this?  Thank you in advance...

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No display signal for initial NUC setup.

June 6, 2018, 8:33 pm
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I ran a search on this forum for a no signal issue with the NUC and didn't find an answer for my problem.  I just purchased the NUC8i7HVK today.  I installed the hard drive as well as the memory.  When I power the unit on, my monitor gives me a no signal message.  I'm using an HDMI cable and it doesn't show up.  I used a display port cable and it still doesn't show up.  Both cables work fine when I connect them to my older Skull Canyon NUC6i7KYK.  Can anyone shed some light on this issue?  The bios screen does not appear because there is simply no signal in the first place.

 

Thanks in advance

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NUC8i7HVK - No Undervolting Enabled

June 4, 2018, 1:20 am
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I recently bought NUC8i7HVK and the CPU runs really hot.

I've disabled Turbo Boost for now but this is no solution in the longer term.

 

My Question: Why aren't we allowed to undervolt CPU Vcore?

 

Can you please fix this with a bios update?

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Defect - Intel NUC DC3217IYE

June 10, 2018, 2:52 am
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My Nuc No starts no beeps no screen. https://streamable.com/5ozzd  This is the led what its showing cansome one help me its for my child.Ihave bios reset down no luck is it dead.

 

mvg wim

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HDMI Audio device missing after NUC7 sleep

June 10, 2018, 3:51 am
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I posted earlier in a thread that I had it fixed but I spoke to soon. This is what I have found.

Windows 10 Pro insider build 17686, same behavior seen in Build 1803.

If I put the NUC to sleep Manually using the sleep option on the windows power menu and wait till everything is down.

Using the power button(or space bar) on my Logitech keyboard to wake the computer after a minute or so everything comes up normal.

SHARP HDMI(Intel(R)Display Audio) showing.

If I on the other hand let the NUC fall asleep on it's own the SHARP HDMI(intel(R)Display Audio) is missing on wake up.....

A Reboot of the NUC brings back the HDMI Device again.

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Hard crashes NUC8i7HNK with clean Windows 10 Home install

June 8, 2018, 4:22 am
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Hi all,

 

Just received my new setup with Intel NUC8i7HNK. To get started quickly I first created an image of my old workstation (Intel NUC D54250WYK), but got hard crashes. Had to use the power button for a couple of seconds to reboot the machinTwo days ago I installed Windows fresh with all recent drivers (all from intel site) and bios (0040). Still have crashes. Even when only browsing with firefox with no other applications open.

 

Added components:

 

Memory: Kingston ValueRAM - DDR4 16GB - SO DIMM - 260PIN - 2400Mhz / PC4-19200 - C

SSD: Intel SSD 720p 256GB

Display: Dell Ultrasharp U3818DW

Keyboard/Mouse: Dell premier wireless

 

Please see output of ssu and ipdt attached. Hope someone knows the answer.

 

Best regards,

 

Bas

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NUC 7i5BNH does not output 4K@60p with 10-bit YCbCr420 color + HDR

June 8, 2018, 6:14 am
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Hi all,

 

Just got myself a new LG 65B7 TV

 

Hooked my NUC to it - it switched to 4K automatically.

I has also able to change the output to 60Hz via the Intel management utility.

 

However, I do not see an option to change the color depth or format.

I saw some screen captures in other topics where people have an "advanced" in the "display" menu - while I do not.

Is it something I have to enable somehow?

Maybe the missing settings are hiding there...

 

Anyway, my current settings are stuck at 4K@60p with 8-bit YCbCr420, and I do not see any way to change those.

Updated the graphics drivers, flashed HDMI firmware, flashed BIOS, Windows is updated to the creators update.

 

Regarding HDR - I do see the toggle - but when toggled - it just goes back to being off.

 

Any advice would be greatly appreciated!

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NUC8i7HVK trying to RAID 2 800P SSDs

May 30, 2018, 1:54 pm
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I have BIOS 0040 installed.

 

I am attempting to RAID 2 800P SSDs and I am getting some kind of bug in the BIOS. This is what I get in the 3 ways I can configure M.2.

 

As you can see when attempting to remap these drives to RST M.2 drive #2 does not do so correctly.

 

I have already swapped drive positions and M.2 #2 still will not remap.

 

TFMQlcM.jpg

9ZXSYGb.jpg

 

Eu85GFF.jpg

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NUC6I7KYK UEFI install

June 10, 2018, 8:29 pm
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I was trying to do a clean install of Windows 10 on my nuc6i7kyk.

 

At first, I plug in my win10 USB stick, when I press F10 to select it as a boot device, I cannot find this usb stick, when i press f2 to enter bios, I cannot find this usb stick either. I tried different USB stick; tried different ways of building the USB stick; tried different USB ports; tried to update the BIOS (from 0045 to 0055) and try to press f9 to load default setup in bios, found nothing.

 

Then what i can do now ?

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Multiple audio output problems with my NUC8i7HNK

June 10, 2018, 3:14 pm
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Here is my basic system configuration:

OS Name Microsoft Windows 10 Pro

Version 10.0.17134 Build 17134

System Model NUC8i7HVK

Processor Intel(R) Core(TM) i7-8809G CPU @ 3.10GHz, 3096 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Intel Corp. HNKBLi70.86A.0040.2018.0516.1521, 5/16/2018

SMBIOS Version 3.1

Embedded Controller Version 255.255

Installed Physical Memory (RAM) 16.0 GB

Storage Samsung SSD 970 PRO 1TB

 

Note that I have installed the latest BIOS and audio drivers.

 

The two outputs I am connecting to are 1) Samsung TV Model UN40MU6290 with the latest software update (connected via the rear HDMI port using the most recent HDMI cable standard), and 2) Amazon Basic Speakers Model BOOGHY5F3K (connected via the front audio port).

 

1) The problem with the Samsung TV connection via the rear HDMI port is that no audio is being transferred. The video works fine.  When I run the same HDMI cable via my Acer Desktop computer to the same TV, both the video and audio work fine.  Numerous other NUC users have reported similar problems in your support forums, with inconclusive responses from Intel support staff.

 

2)  The problem with the Amazon Basic Speakers connection via the front 3.5mm audio port is a hissing sound that overwhelms the desired signal. The speakers work fine when I connect them to my Acer Desktop computer.  The same problem also occurs when I attach headphones to the 3.5mm audio port. Again, other NUC users have reported similar problems in your support forums, with inconclusive responses from Intel support staff. Unlike 1), where no signal comes through, the signal in 2) is discernible. But the overwhelming hissing sound makes listening extremely unpleasant.

 

The combination of both these audio problems makes my NUC all-but-useless.  My first choice is to be able to play both video and audio via my TV. Only when the audio didn't work in that context did I go out and buy the Amazon Basic speakers as a potential work-around. There are other potential workarounds--e.g., using the USB and optical audio ports--but they tend to get more expensive and inconvenient to test.  My view is that I should be able to get either the HDMI or 3.5mm audio port to work the way they are supposed to.

 

I believe the most efficient way to address these problems and work through potential solutions would be via a phone conversation where I could quickly address your configuration and other questions. But I would also be grateful if you'd answer my questions within this written forum.

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audio device disappearing

June 9, 2018, 12:26 am
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All,

 

I've seen a few threads related to my issue but no solution that I found

 

https://communities.intel.com/thread/108325

https://communities.intel.com/message/453487#453487

 

I have exactly the same issue where audio device disappears when amplifier and/or TV is turned off. I have 2 new NUC7i5bnh with updated bios/drivers etc. And, I get the problem on 2 different setups (1 going to onkyo receiver; 1 going to Samsung TV directly). I can reboot the NUC as stated below. Or, I can disable then enable the sound device in device manager. This is better but still a pain.

 

Is there a solution here? This seems like a intel sound driver problem as I have another HTPC (using nVidia discrete card) that drives a similar Onkyo receiver and I never have this issue.

 

From 1st link above:

Using this as an HTPC for my mom.  Right now it's hooked up HDMI into her receiver, which then of course connects to her TV HDMI.  It works great, no problems, until she stops for the night and turns off her TV and Receiver.  When this happens, the NUC (Windows 10 x64) shows the speakers are disconnected.  Since the receiver is off, and the audio device is the HDMI, that makes sense.  The problem is it doesn't come back when everything gets turned back on.  We have to reboot the NUC to get it to recognize it again, and this gets annoying because it kills the VPN and I have to remote in and reconnect it and so on and so forth.  The audio device still shows up in device manager, but does NOT show up at all under playback devices, even as a disconnected device.  Any ideas?

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Where to buy Top Cover and hex screws for NUCi7HVK

June 10, 2018, 11:13 pm
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Hi!

 

 

Do anyone know where I can buy new spare parts for my NUCi7HVK? I want to buy the Top Cover and the six hex screws that are securing the Top Cover!

 

 

Thanks in advance!

Best regards, Robert

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Wifi crashing

June 11, 2018, 2:52 am
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I've been experiencing a weird problem... I'm currently using a TP-LINK TL-WR1043ND on latest firmware to connect my NUC to the internet.

Whenever I'm using some intensive internet app (eg: watching twitch or youtube at 1080p60 or higher) the WiFi disconnects.

After a few seconds or maybe minutes, the internet comes back again, and I can force this by disconnecting from the network and connecting again but it is super annoying.

Has anyone been experiencing something similar?

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NUC5i3RYH 3 blinks, won't boot

June 8, 2018, 4:21 am
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Hello

 

My NUC stopped booting and the screen stays black.

The blue power led blinks 3 times, which seems to indicate a RAM issue (it used to work just fine).

I swapped the RAM stick with 2 others, different brands but both 1.35V, and tried in the 2 RAM slots. Still nothing.

A clear CMOS didn't help either.

 

The power supplies delivers 19.4V, the 5V, 3.3V and 1.35V on board are present.

Is there a troubleshooting procedure for the Serial presence detect (SPD) ?

 

Many thanks

Romain

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How to get icls client version 1.47.715.0 for NUC6CAYS ?

June 8, 2018, 3:40 pm
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Hi,

 

I downloaded the latest BIOS (AY0050.bio) to address the SA-00086 vulnerability.

When I run the SA-00086 Detection Tool, the error message I get is that  ICLS is obsolete. Minimum required version is 1.47.715.0

 

How would I get icls client version 1.47.715.0 ?

 

Please see attachment for full message from SA-00086 Detection tool.

 

Thanks,

Nelson

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NUC 4K HDR HDMI 2.0a HDCP2.2 OUTPUT ?

May 9, 2018, 1:15 am
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HI Guys,

 

I've been desperately trying to get some concrete information on this topic. It seems almost impossible to find someone who can actually tell you whether it is possible or not?

 

I wish to get a NUC for which one of its main uses will be local, downloaded, movie playback. I would like to be able to download 4k movies with dolby atoms sound and HDR10 colour.

 

I use my xbox for Netflix etc so this is for downloaded movies.

 

I am connecting via HDMI to a Denon 4K HDR Atmos receiver.

 

Has anybody here had any experience with this and if so which NUC are you using?

 

Any help would be much appreciated.

 

Many thanks in advance

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